After receiving a Bachelors degree in finance, Brent O’Neal began his working career as a stockbroker for a large brokerage firm. During those years as a trader, he discovered it wasn’t his passion and what he really wanted, was to own his own business.
Brent started with an auto repair franchise in 1991. Ten years later he sold that business in order to build and operate his own independent automotive repair facility, Repair One. Repair One Automotive in The Woodlands, Texas was opened in 2003.
Prior to working at Repair One, Brent’s wife, Brenda was primarily a stay at home mom with their four children. Working as a husband and wife team, while keeping family first, has been a continual learning process; the results have been worth the effort. Knowing their individual roles and balancing each other’s strengths and weaknesses have been key components to working harmoniously together.
Now 14 years later, 9 grandchildren, and a successful business, Brent and Brenda are pleased with the results of their efforts while still enjoying and striving to make Repair One Automotive the best it can be. They believe there is always room for improvement. That kind of thinking led them to hire a business coach which has proved to be one of the best decisions they’ve made. A coach has helped them effectively run a business instead of owning a job.
While Brent and Brenda feel very honored with receiving the WIX Filters Driving Performance Top Shop of the Year in 2015, the Elite Ethics Certification in 2015, Angie’s List Super Service Award since 2012, and Lone Star College’s Small Business of the Year Finalist in 2012, they feel equally pleased when they know that the customer’s experience has exceeded their expectations.
Building relationships with their customers and also with their employees is a top priority at Repair One. Having systems in place such as follow-up phone calls and handwritten thank-you cards are two examples of making sure the customer knows that their satisfaction at Repair One is of utmost importance. Taking employees out for dinner, top golf, or watching a game at a sport’s restaurant as a reward for reaching company goals is an example of how Repair One builds relationships with their employees.
The mission at Repair One, since opening its doors in 2003, has always been to provide quality and dependable auto repair and service with complete integrity and to build long term relationships based on honesty, service and respect.
|Years in industry:||24|
|Years in business ownership:||24|
|Number of technicians:||4|
|Number of service advisers:||2|
|Number of lifts:||9|
|Number of bays:||10|
|Other team members:||3-4 General Service Technicians|
|Days open:||Mon – Sat|
|Annual estimated volume:||$1.33MM|
|Repair vs maintenance work:||65% vs 35%|
|Average training hours per technician per year:||35-40|
|Average training hours per service adviser per year:||50|
|Personal certification:||Elite Fly with the Eagles Course|
|Supplier first call:||World Pac|
|Supplier marketing program:||Pronto Premier Partner|
|Special entreprenuer hack:||Having a business coach.|
|Philantropy:||Toys for Tots|
|Honor:||Wix Driving Performance Award 2015. Top Shop.|
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