In this episode, we have Operations Director Paul Hooker from Boston Tea Party as a guest. The Boston Tea Party is a purpose-driven cafe operator with 24 units across the South-West of England. Paul has more than 20 years of experience in the industry working with some great national brands.
Paul and Michael talked about their approach, principles and mindset to navigate the pandemic and beyond. Paul really underlines that their long term purpose as an organisation of Making Things Better for people, community and planet is at the forefront when difficult decisions have to be made.
They also talked about how digital transformation is changing and optimising their operations. They are not only digitalising the customer journey but also the employee journey to ensure a safe and productive environment for employees and customers.
Lots of great nuggets in here on how to get ready for bouncing back.
The power of leading with purpose and clear principles - especially in difficult times
How to put people, community and planet first in difficult times
Getting your menu ready for delivery and to click and collect
The importance of creating a human experience and being safe
How to re-opening safely for indoor dining
Involving your people in how to solve your challenges