Survey Says: Stress Level, Why Reject a Technician Application, Health Insurance and More! [AW 147]
Episode 147 •
4th March 2023 • Remarkable Results Radio Podcast • Carm Capriotto, AAP
00:00:00
00:34:10
Shownotes
On Record with Tom Ham from the Automotive Management Network. Tom discusses a recent survey from his website about the stress level at work, reasons why someone would reject a technician application, health insurance and more! These results may surprise you!
Show Notes:
- AMNSHOP.com
- laborratetracker.com - lowest labor rate so far is $50 and highest is $297
- Management Help Polls: 130 types
- Why techs avoid working at some shops- low pay, dark/lack of lighting, dirty, disorganized
- Job applicants for possible reasons they might be rejected: 70% driver license issues, 68% frequent job changes, 66% negative comments about past employers, 64% know it all, 60% questionable attitude, 60% excessive demands. 59% inconsistent information, 58% late for interview, 55% listens poorly, 53% sloppy appearance, 53$ incomplete application, 51% lack of manners
- Pay portion of health insurance- 35% pay nothing, 19% pay full health insurance.
- Stress level at your shop ranked 1 to 10, 10 is maximum stress level- 40% rank their stress level at 8+, 81% say their stress level is average or above average, only 19% say their stress level is ranked 4 or less. “What do we do here that is not as clear as it could be, a bit confusing?”
- Service advisor responsibilities (are these regular tasks of your service advisor)- estimating, collect vehicle information, parts ordering and returns, labor claims, operation/management, quality control, assist technicians, pickup/deliver customer or parts (porter). None of these should be the service advisor responsibilities! Consider hiring an estimator/parts person
- Service Advisor Overload [THA 305]
- Service Advisor Overload: Part 2 [THA 312]
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