Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.
Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.
Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.
Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image.
We Should Take The Same Skill Set For Automotive Diagnostics And Apply It To KPI Management
Matt Fanslow has an interesting view of analyzing KPIs. He says if your a shop owner that started as a tech, you have the foundation to take what you know about diagnostics and apply it to improve your business. Matt Fanslow’s Previous Episodes HERE.
Key Talking Points
Shop owners and manager who were technicians should be able to best understand how to manage KPIs
As a technician:
You learned systems, processes and routines that made you efficient at your task.
Systems in diagnostics help you attain your goal. No different in managing/leading a shop
The shop management system (SMS)can be compared to a scan tool
KPI’s are no different than scan data PIDs
Decisions on altering KPIs performance is no different than using the data from the scan tool to do further testing to find the exact ‘culpret’ or problem with the KPI
Using a KPIs for a shotgun diag on the business may not necessarily be right. You may need to go deeper to find the root cause of the problem.
Are there other tests on the business that could corroborate the higher-level problem
As you go deeper you may find deeper issues, same as in diagnosing a vehicle technical problem.
A special thanks to Matt Fanslow for sharing his passion – For The Record.
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