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How to Handle Complaining Clients (Without Being Rude)
Episode 449 • 14th July 2025 • Salon Owners Collective • Larissa Macleman
00:00:00 00:29:05

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Feeling drained after a day of clients? It’s probably not the work- it’s the energy you’re absorbing.

In this episode, Coach Joel Bouzaid breaks down how to handle complaining or negative clients without letting them hijack your day or your energy. Learn how to lead conversations, set healthy boundaries, and create a workday that feels energising- not exhausting. We cover:
  • The subtle ways you allow clients to control your energy 
  • Conversation redirection tactics  
  • How to coach your team to lead client interactions 
  • Why showing up full matters more than any technical skill 
If you’re ready to stop feeling depleted and start leading the energy in your salon, this episode is for you. 🔑 3 Reasons to Listen:  
  1. Learn how to take control of the client conversation without being confrontational 
  2. Discover powerful communication frameworks to keep energy above the line 
  3. Walk away with practical tools to protect your own vibe and wellbeing

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