In the photo above Eric Svedberg and Rex Cate.
Eric Svedberg from Automotive Specialists in Virginia Beach, VA joined Rex Cate, his ‘Grow Your Own‘ millennial technician, in the AAPEX 17 Studio. This is a wide-ranging interview on Eric’s training for Rex to bring him the support and education he needs to be a high-level diagnostician.
This was a fun interview as we debunked the millennial stereotype and provide a blueprint for your own grow-your-own technician integration program.
Eric is adding another shop and Rex will get more opportunities to expand his knowledge and experience.
Eric Svedberg was featured in episode 167 HERE.
|Number of locations:||1|
|Years in industry:||30|
|Years business ownership:||24|
|Number of technicians:||3|
|Number of service advisers:||1|
|Number of lifts:||3|
|Number of bays:||3|
|Days open:||Mon – Fri|
|Annual estimated volume:||$1,050M|
|Percent Repair vs Maintenance vs Other:||50-40-10|
|Technician training hours per year:||48|
|Service adviser training hours per year:||12|
|Specialty:||We operate on a high efficiency based model|
|Speialization:||Asian and Domestic|
|ASE Certifications:||ASE Master Tech|
|Other Market Software:||Service Intelligence|
|Primary supplier:||World Pac|
|Supplier marketing program:||ACDelco|
|Performing hybrid repairs:||Yes|
|Succession plan:||Yes working on|
|Biggest challenges:||Tech shortage|
|Business coach:||Cecil Bullard, The Institute|
|Entrepreneur hack:||Spend as little time as possible discussing the repair and as much time as possible getting to know your customer and their life.|
|Philanthropy:||Local Childrens Hospital|
This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust. For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.com