Shownotes
Host Carm Capriotto dives into the untapped power of Shop Management Systems (SMS) with business coach Dave Schedin and Ben Dexter, National Training Manager at NAPA TRACS. Together, they reveal how two often-overlooked tools, categories and canned jobs, can dramatically improve shop efficiency, consistency, and profitability.
The conversation highlights how a smarter system setup leads to faster workflows, clearer data, and stronger decision-making.
Key Topics Discussed
Unlocking the Power of Categories: Dave Schedin explains the importance of tracking three core labor types: Diagnostic, Preventative Maintenance, and Repair. When categorized correctly, shop owners can pinpoint exactly where time and money are gained—or lost.
Building the “Superhighway” to Faster Estimates: Schedin compares developing Canned Jobs to constructing a freeway: it takes an upfront investment of time, but once built, it enables rapid, efficient estimating.
Professional Communication: Canned jobs help replace vague descriptions with clear, value-focused explanations. This allows newer advisors to communicate like seasoned professionals while ensuring consistent pricing, messaging, and storytelling across the shop.
Turning Data into Profit: Ben Dexter reinforces the principle of “garbage in, garbage out”: without clean, organized data, shop owners are simply guessing.
By mastering categories and canned jobs, shop owners can turn their management system into a powerful engine for clarity, consistency, and long-term profitability.
Timestamps
00:00:00 – Introduction
00:03:15 – The Three Labor Categories (Diagnostic, PM, Repair)
00:05:45 – Creating Smart Warranty Categories
00:08:20 – Data Integrity: “Garbage In, Garbage Out”
00:14:15 – Canned Jobs & Professional Storytelling
00:16:30 – “Level 10” Jobs & Built-In Parts Triggers
00:18:00 – Reducing Advisor Cognitive Load
00:19:45 – Generic Jobs vs. Vehicle-Specific “Pro Jobs”
00:22:30 – Helping New Advisors Sound Like Pros
00:25:00 – Writing Complex Estimates in 2–3 Minutes
00:29:15 – The ROI: 15–20% Sales Growth Potential
00:31:00 – Building the Estimating “Superhighway”
Dave Schedin, CompuTrek Automotive Management Systems. Dave’s previous episodes HERE
Ben Dexter, National Training Manager, NAPA TRACS. Find Ben’s other episodes HERE
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