Shownotes
Dan Taylor, Senior Business Advisor, Transformers Institute. Dan's previous episodes HERE
Show Notes:
- Watch Video Episode HERE
- (00:02:38) The importance of employee retention and having consistent teammates who meet expectations and standards can set businesses up for long-term success.
- (00:04:08) The importance of hiring high-quality people who align with the company's core values and how one bad apple can severely damage a good team.
- (00:05:05 - 00:05:50) The difficulty of finding good employees and the importance of retaining top employees.
- (00:05:50 - 00:07:00) The benefits of having a high referral rate and how it makes hiring easier.
- (00:09:34) Retaining the right employees saves money in the long run, and the importance of investing in training, communication, accountability, surveys, referrals, and career pathing to improve retention.
- (00:09:59 - 00:10:54) The importance of overcommunication and emotional intelligence in biweekly meetings with leaders and quarterly meetings with technicians to discuss pay issues, production, and individual needs.
- (00:14:07 - 00:15:16) The use of Survey Monkey to conduct employee satisfaction surveys and the importance of communication in reducing fires and increasing employee engagement.
- (00:16:12) The importance of accountability in a team and how it helps retain top employees.
- (00:18:14) Soft skills and positive affirmations in retaining employees.
- (00:20:03) Setting goals and KPIs for employees and holding them accountable.
- (00:21:38) The importance of training in retaining employees
- (00:24:42) The importance of electric vehicle training and the need to stay current with industry changes, including the rise of electric vehicles and the need for new diagnostic skills.
- (00:26:21) Leadership sets a precedent for training
- (00:28:18) The cost of training is worth it for retention, and there is a direct correlation between training and retention.
- (00:29:54) Creating a career path for employees and showing them a long-term future with the organization can increase retention. Consider having one-on-one meetings with direct reports twice a year to discuss training plans and goals.
- (00:31:48) The EOS process
- (00:33:31) Dan Taylor emphasizes the importance of loving and caring for employees
Thanks to our Partners Shop-Ware and Delphi Technologies
Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com
Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com
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