Shownotes
BUSINESS BUILDING INSIGHTS
- When you're ready to get help with your business, hire a platform specialist. They'll be able to help you faster than a generalist who does everything (especially when it comes to ads).
How to Use Facebook Ads
- General Facebook Ads Tips:
- Ad platforms like Facebook and Instagram are constantly evolving and changing. And with ads, it changes weekly. If it’s not your specialty, you’ll miss things.
- To grow your business, you need to adapt, pivot, and tap into resources. That's when you might decide to pay for ads to scale your business faster and easier.
- When you want to run ads, Facebook is the platform to use because of the data it has and the ability to niche down in targeting.
- There is a power in the targeting Facebook offers that no other platform can match.
- If you don't have a lot of sales, that's not the time to run ads. Running ads will amplify what you’re already doing in your business.
- Keep marketing organically until you have enough data about your business and products.
- Before you run ads, you MUST know:
- The lifetime value of a customer
- Your average order value
- How to Run Facebook Ads:
- You must have a Facebook business Page (not a personal profile).
- Create your ads inside the Facebook Business Manager.
- Do NOT use the Ad Center of your business page. That creates a boosted post instead of a real ad. <-- Pro tip!
- A boosted post is not an ad.
- For targeting, you can run the same ad to four different groups. Don’t touch it for two days to see which group performs best. Then shut down the ad to the groups that did not go well.
- Bright-colored graphics get people to stop scrolling and click on your ad. <-- Listen in for more on how to create effective ads.
- Your cost per customer acquisition should be about 30% of your average order value.
- 3 big mistakes to avoid:
- Boosting posts instead of running ads
- Not investing enough money
- Giving up instead of tweaking for better performance
- Tune in to the full conversation to get lots more Facebook ads tips and tricks PLUS get the secret $5 a day ads strategy to build your audience!
Resources Mentioned
- The difference between Ads Manager and Ads Center (FB video)
- At Home Craft & Gift Show (get 10% off your booth with coupon code GiftBiz10 for first-timers)
- Start with Confidence
Shelby's Contact Links
Website | Facebook | InstagramJoin Our FREE Gift Biz Breeze Facebook Community
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Transcripts
Gift biz unwrapped episode 308.
Speaker:There is a power within the targeting of the ad that
Speaker:Facebook has,
Speaker:right Attention.
Speaker:Gifters bakers,
Speaker:crafters, and makers pursuing your dream can be fun.
Speaker:Whether you have an established business or looking to start one.
Speaker:Now you are in the right place.
Speaker:This is gift to biz unwrapped,
Speaker:helping you turn your skill into a flourishing business.
Speaker:Join us for an episode,
Speaker:packed full of invaluable guidance,
Speaker:resources, and the support you need to grow.
Speaker:Your gift biz here is your host gift biz gal,
Speaker:Sue moon Heights it soon.
Speaker:And as always,
Speaker:I'm thrilled that you're here with me today.
Speaker:If you're listening the week that this airs your particularly lucky,
Speaker:because I have a timely announcement for you.
Speaker:As you know,
Speaker:I sponsor the at-home craft and gift show.
Speaker:This is a virtual shopping show that gives you the opportunity
Speaker:to reach a national consumer audience.
Speaker:And the first one this year is in April,
Speaker:but, and here's the announcement,
Speaker:the early bird discounted price.
Speaker:And this Sunday that's March 14th.
Speaker:So don't delay if you've been thinking about exhibiting,
Speaker:because not only can you take advantage of the discounted price
Speaker:when you enter code gift biz 10,
Speaker:no spaces,
Speaker:you get an additional 10% off as a new exhibitor to
Speaker:hear all about the at-home craft and gift show.
Speaker:Just jump back to episode 304 in that show,
Speaker:Robert who's one of the owners of at-home events.
Speaker:And I talk about virtual shows in general and the at-home
Speaker:craft and gift show specifically.
Speaker:And since we go into detail there,
Speaker:I'm not going to repeat it all here.
Speaker:Other than saying,
Speaker:you want to consider this show and you don't need to
Speaker:worry about being prepared,
Speaker:even if it's your first show,
Speaker:because we walk you through all of it,
Speaker:go to gift biz,
Speaker:unwrapped.com forward slash at home booth to register,
Speaker:and then make sure to enter in gift biz 10,
Speaker:to get your extra discount on your first booth,
Speaker:acting fast and getting to this this week during early bird
Speaker:pricing saves you $150 often,
Speaker:already reasonably priced event.
Speaker:So make sure not to put this off even for a
Speaker:single day,
Speaker:moving onto the show today.
Speaker:Yes, we are talking about Facebook advertising,
Speaker:but listen,
Speaker:you're going to hear some things about Facebook ads that will
Speaker:be new to you.
Speaker:We're not talking about hiring an agency.
Speaker:We're not talking about spending thousands of dollars on ads.
Speaker:We will be talking about how Facebook ads can help you
Speaker:with this continual challenge.
Speaker:We all have of finding new and the right potential customers,
Speaker:but with a reasonable investment,
Speaker:make sure to pay particular attention to Shelby's revelation.
Speaker:At the end,
Speaker:she shares a strategy with us that most people have to
Speaker:pay for,
Speaker:but you,
Speaker:my dear gift biz listener are getting it for free today.
Speaker:It is my pleasure to introduce you to Shelby Fowler.
Speaker:Shelby is the founder and CEO of fem Pyre media,
Speaker:a Facebook and Instagram ad agency.
Speaker:She's obsessed with ads and helps women scale their businesses using
Speaker:paid promotion.
Speaker:In addition to running ad campaigns for her clients,
Speaker:Shelby also takes interest in empowering female entrepreneurs to set up
Speaker:and manage their own profitable Facebook and Instagram ads.
Speaker:On the personal side,
Speaker:Shelby loves reality,
Speaker:television, Prosecco,
Speaker:and cooking with her daughters.
Speaker:I love that personal side,
Speaker:Shelby, welcome to the gift biz on wrapped podcast.
Speaker:Thank you so much for having me So excited that you're
Speaker:here. And before we do anything else,
Speaker:I'm going to ask you my traditional question here.
Speaker:And that is if you were to create your very own
Speaker:motivational candle,
Speaker:what would it look like by color and a quote or
Speaker:saying that you'd have on that candle?
Speaker:Yes. I love this question.
Speaker:So if you know who I am or you go see
Speaker:me on social media,
Speaker:I have pink hair and that is what I'm really known
Speaker:for. So I think it would make the most sense if
Speaker:my candle was pink.
Speaker:And I think the quote on the candle would be,
Speaker:get it done short,
Speaker:Sweet, and to the point and Results oriented.
Speaker:Yes. Get it done.
Speaker:Have you always been a get-it-done girl?
Speaker:I have always been a get it done,
Speaker:girl. I think I've kind of always been an over achiever.
Speaker:I can relate to that.
Speaker:And I think a lot of our listeners can relate to
Speaker:that too.
Speaker:Do you ever find yourself in the course of a day
Speaker:or when you're doing something new that you have to go
Speaker:back and say,
Speaker:Shelby, just get it done.
Speaker:And I think I relate to a lot of probably your
Speaker:listeners and that I am a creative.
Speaker:I do have to tell myself that sometimes because I go
Speaker:off on these creative,
Speaker:like tangents in my brain,
Speaker:I'm like,
Speaker:Ooh, this is a good idea.
Speaker:Let's do this.
Speaker:But at the end of the day,
Speaker:I do get a lot of things done because well,
Speaker:one I have to,
Speaker:but also that's just kind of how I've trained my brain.
Speaker:I'm thinking about this in relation to some of our artisans
Speaker:here too,
Speaker:because we love the process so much of whatever we're making.
Speaker:Sometimes it's like,
Speaker:I'm just going to add a little bit more blue here
Speaker:or this bow needs to just have a little bit here.
Speaker:And at some point,
Speaker:especially when you're doing this for business and you have multiple
Speaker:pieces to create,
Speaker:sometimes you just have to finish to get onto the next
Speaker:one or you can't have a business.
Speaker:You're never going to be able to produce Product.
Speaker:Oh, 100%.
Speaker:Yeah. Interesting little conversation to start.
Speaker:Let's also go back to your start.
Speaker:Walk us through a little bit of how you've gotten to
Speaker:where you are here with vampire media.
Speaker:Yeah. I started my business several years ago as a kind
Speaker:of full service digital marketing agency.
Speaker:So I offered the full spectrum of services,
Speaker:like from social media management to ads and website creation and
Speaker:all of it.
Speaker:And I think a lot of us,
Speaker:when we start our businesses,
Speaker:we do all the things and then we realize quickly what
Speaker:we've liked and what we don't like.
Speaker:And that's exactly how my business evolved.
Speaker:I was doing a lot of social media management,
Speaker:a lot of website creation and offering ads to my clients.
Speaker:And what I realized is that I loved running,
Speaker:creating, and managing Facebook and Instagram ads for my clients.
Speaker:I loved being able to actually see the results.
Speaker:I think a lot of times we create something and then
Speaker:we don't get to see the final result.
Speaker:And so with ads,
Speaker:I'm able to help you literally scale your business.
Speaker:I can see the magic happen.
Speaker:The result happened in real time and that's so fulfilling to
Speaker:me several years into my business.
Speaker:I decided I'm not going to offer any of the other
Speaker:services anymore.
Speaker:So I've been only offering ads for over a year.
Speaker:Now. I had a pretty large online community of people who
Speaker:would follow me for Facebook and Instagram ads,
Speaker:tips, tricks tutorials.
Speaker:One of my passions is teaching it.
Speaker:And I think there's a lot of people out there that
Speaker:teach it in a very overcomplicated manner and it confuses a
Speaker:lot of people.
Speaker:And so I'm pretty good at,
Speaker:I don't want to say dumbing it down,
Speaker:but like making it so simple that anybody can understand it.
Speaker:And what I found was I was building this community and
Speaker:I really didn't have anything to offer them as far as
Speaker:support because they could pay me to run their ads.
Speaker:But most of them weren't ready to invest thousands of dollars
Speaker:in hiring an agency yet.
Speaker:That's when I kind of started a membership model and where
Speaker:people can join and they can learn how to run successful
Speaker:ads and also get my agency team support inside of the
Speaker:membership. They get access to,
Speaker:to us and with calls and things like that.
Speaker:Yeah. You know,
Speaker:I'm such a fan of that.
Speaker:Either membership or truthfully courses that have like a Facebook group
Speaker:support team or like any of that,
Speaker:because then you're to serve way more people than you'd ever
Speaker:be able to serve.
Speaker:One-on-one it also becomes more economical for people who are interested
Speaker:in following and learning because they resonate with the way you
Speaker:teach or show,
Speaker:or they just love you because of your pink hair.
Speaker:So you are their person,
Speaker:all those different reasons.
Speaker:I do want to ask your opinion on something and I
Speaker:have an opinion through trial and error,
Speaker:but tell me what you think about this.
Speaker:And I'm not hiding my answer from you intentionally.
Speaker:I just want to hear what you think about this.
Speaker:You know,
Speaker:how you started out where you were saying you were doing
Speaker:all the services.
Speaker:So you would be posting for people and running their ads,
Speaker:all the different things.
Speaker:But do you feel that these are really more specialized services?
Speaker:Like there are agencies that will do just your posting up
Speaker:all of that.
Speaker:There will be people then like you are now who will
Speaker:run ads.
Speaker:Do you feel like there are different skills and attention and
Speaker:focus? And it's a good idea.
Speaker:If you're looking at one or the other to find someone
Speaker:who specializes in that versus getting an ad agency that can
Speaker:do everything for you.
Speaker:I have a big opinion about this.
Speaker:I think you need to figure out what platform you want
Speaker:to be on and hire somebody that specializes in that platform.
Speaker:I wouldn't hire,
Speaker:especially now as a business owner,
Speaker:I would never hire somebody who does it all because I
Speaker:think Jack of all trades equals master of none.
Speaker:For instance,
Speaker:I'm really good at ads.
Speaker:Like probably one of the best in the world.
Speaker:And I'm saying that because I've just put in so much
Speaker:time and we helped so many people with it versus somebody
Speaker:who offers ads.
Speaker:Plus social media,
Speaker:they have a lot to keep up with and a lot
Speaker:to learn.
Speaker:And these platforms,
Speaker:these services are constantly evolving and changing.
Speaker:And with ads,
Speaker:for instance,
Speaker:it changes weekly.
Speaker:So if it's not what you do,
Speaker:you eat,
Speaker:breathe, sleep it.
Speaker:You're going to miss things.
Speaker:And ultimately those people that do all the things are looking
Speaker:to people like me to update them on things.
Speaker:Whereas you just come to the expert and get the help.
Speaker:It's what we do.
Speaker:Right? So for instance,
Speaker:like if you were really wanting to be on Pinterest,
Speaker:I wouldn't hire somebody that did all the things I would
Speaker:go and hire a Pinterest expert because I know that this
Speaker:person is going to know all the things about Pinterest.
Speaker:They're going to help you 10 times faster than the person
Speaker:who does everything because they are experts,
Speaker:Right? They're going to help you faster.
Speaker:And they're going to have better information.
Speaker:Plus one of the values that I see with using an
Speaker:agency for whatever goal you have is they're also,
Speaker:as they're seeing what's happening with their other clients,
Speaker:it's going to naturally happen,
Speaker:right? Like Shelby,
Speaker:your experience.
Speaker:Not that you're sharing what you've done with other people,
Speaker:but you're using the knowledge that you continue to gain by
Speaker:working with more and more people as you put in place
Speaker:ads for other people.
Speaker:Exactly. And you're doing that all day long.
Speaker:Yeah. I definitely agree with you on the platform specific.
Speaker:And I also,
Speaker:I think you're pretty much saying the same thing I am
Speaker:is unless it's a huge agency where they have separate departments.
Speaker:If you're looking for somebody to do your social media content
Speaker:for you,
Speaker:then that's one company.
Speaker:If you're looking to have somebody do your social media advertising,
Speaker:that's a different company.
Speaker:And the two,
Speaker:and I've just seen from my own experience,
Speaker:we now we've pulled all our content creation and posting back
Speaker:in house.
Speaker:But I just feel like you don't get as much bang
Speaker:for your buck.
Speaker:If you're trying to get someone who can do all of
Speaker:that for you.
Speaker:It's just my thinking and experience.
Speaker:I a hundred percent have great everything's in-house here too,
Speaker:just because I think as you scale as a business,
Speaker:that makes the most sense financially and everything to have somebody
Speaker:in house that does it,
Speaker:and you could train them the way you want them to
Speaker:do it.
Speaker:I know the ins and outs of the business.
Speaker:That's one of the things that I found with content creation
Speaker:is you still have to feed them.
Speaker:What's going on.
Speaker:They never are in the day-to-day vibe.
Speaker:I'm not discounting.
Speaker:If anyone wants to do it that way,
Speaker:that's better than not doing it at all.
Speaker:I'm guessing,
Speaker:but having people in house,
Speaker:and again,
Speaker:this is only from my experience.
Speaker:It works for me and everyone's different,
Speaker:but I like taking the content creation and having it done
Speaker:here. Plus you can change things on the fly so easily,
Speaker:you know,
Speaker:if something new happened or something crazy happened,
Speaker:you spilled coffee all over your desk in the morning.
Speaker:That could be a fun thing to post on social media
Speaker:that your agency doesn't know about.
Speaker:Exactly. Things like that.
Speaker:But all right,
Speaker:so let's start with Facebook ads.
Speaker:Okay. I know there's friction here from a lot of people
Speaker:about why do I have to spend money?
Speaker:Like I'm posting all the time.
Speaker:Nothing's working.
Speaker:Granted, maybe I need to do different,
Speaker:but I'm already seen on social media,
Speaker:I'm posting and I'm not getting Results.
Speaker:Why then would I throw money at that thinking I'll get
Speaker:Results. I'm stating that as maybe a challenging question,
Speaker:just to kick it off.
Speaker:Shelby, nothing like getting you right in the beginning.
Speaker:But I think that's where some people are.
Speaker:They're just like not seeing where there's going to be the
Speaker:best. Yeah.
Speaker:Years ago,
Speaker:there used to be this magical time in Facebook land.
Speaker:When you could post on your Facebook business page and you
Speaker:would get reach,
Speaker:people would see your posts.
Speaker:It happened,
Speaker:it was magical.
Speaker:You could go your following and people would see your posts.
Speaker:They would like it.
Speaker:They would comment for free for free.
Speaker:We call this organic marketing rate,
Speaker:organic marketing,
Speaker:meaning that you are not paying for the reach that you're
Speaker:getting. You're not paying for the views.
Speaker:You're not paying for people to see your content.
Speaker:And so it was magical.
Speaker:A lot of businesses did really well.
Speaker:Then Facebook decided,
Speaker:Hey, we should monetize this.
Speaker:We should make it so that businesses will pay to get
Speaker:their content seen.
Speaker:And so we entered an era of pay to play.
Speaker:Meaning if you want to play the Facebook game or Instagram
Speaker:now, because Facebook owns Instagram,
Speaker:you're going to have to pay money to get your stuff
Speaker:visible. I want to relate this really quickly for everybody,
Speaker:for this to make sense.
Speaker:If you guys remember Facebook came out originally while way back
Speaker:it was the college campus face thing,
Speaker:right? Then they started evolving as a social platform.
Speaker:Well, you guys they're a business too.
Speaker:So at some point they have to make money to fund
Speaker:what they are doing,
Speaker:that we are all participating in.
Speaker:This would be similar to if you went to a craft
Speaker:show, had everybody come into the craft show.
Speaker:And when they came to the table,
Speaker:gave all of your things away for free.
Speaker:You'd have no business.
Speaker:I think a lot of us,
Speaker:because Facebook was free earlier and now is changing,
Speaker:are like,
Speaker:wait, what the heck?
Speaker:What's this all about?
Speaker:Where if they would have started more with,
Speaker:there was maybe free business visibility on a lower level,
Speaker:and then advanced visibility down the road.
Speaker:It would have been different,
Speaker:but because they started free,
Speaker:we're all frustrated.
Speaker:But again,
Speaker:if you look at it in relation to your business,
Speaker:you couldn't give away everything for free and still be in
Speaker:business. Think of it that way.
Speaker:Yeah. And it's been this way for years now.
Speaker:So it's,
Speaker:it's not a brand new thing.
Speaker:Right? I think ultimately what we've learned in the last year
Speaker:is that we have to adapt and pivot when necessary.
Speaker:And so we're using their platforms to grow and scale our
Speaker:businesses. So we played by their rules because this is borrowed
Speaker:land. We don't own these platforms.
Speaker:And so ultimately know that.
Speaker:I tell this to people all the time.
Speaker:It's like as a business owner,
Speaker:Facebook wants you to be successful.
Speaker:And especially when you advertise on their platform,
Speaker:because that's how they make money.
Speaker:So if your ads do well,
Speaker:they make more money because you're going to spend more money
Speaker:with them.
Speaker:I think the distrust of Facebook as kind of at an
Speaker:all time high,
Speaker:but remember that they want you to be successful.
Speaker:And ultimately we're using this tool and it's a powerful tool.
Speaker:If we're able to tap into that resource,
Speaker:I see these results every,
Speaker:and it's like,
Speaker:it's absolutely phenomenal,
Speaker:Exciting. I'm getting more and more interested.
Speaker:We were talking earlier that with an agency,
Speaker:pick the one or two platforms that you think you should
Speaker:be on because your customers are there and then work those
Speaker:platforms. And then maybe you layer on other platforms later.
Speaker:Do you have any direction about how we would know if
Speaker:our customers are on Facebook and or Instagram because we're not
Speaker:seeing the interaction with the posts already,
Speaker:Right? That's a great question.
Speaker:Your customer is on Facebook period.
Speaker:The largest demographic right now on Instagram are women in their
Speaker:thirties. So if you serve women in their thirties,
Speaker:then you may want to be on Instagram.
Speaker:And especially for those that are making handmade goods,
Speaker:you're a handmade creator.
Speaker:And you want to showcase your products.
Speaker:Instagram is fabulous for that because you get to showcase all
Speaker:your photos of your things.
Speaker:But Facebook let's go to Facebook for a second.
Speaker:Facebook is giant.
Speaker:Okay. It is huge.
Speaker:And all of your ideal customers are on Facebook.
Speaker:There's so many platforms that you could be on.
Speaker:And I think it overwhelms people a lot.
Speaker:In fact,
Speaker:I'll just be Frank.
Speaker:I'm not on all the platforms.
Speaker:And I still get overwhelmed with some of the things people
Speaker:tell me,
Speaker:you should be on LinkedIn and you should be on YouTube.
Speaker:And you,
Speaker:you know,
Speaker:and I'm like,
Speaker:where am I going to find all this time?
Speaker:Well, I kind of,
Speaker:I feel like a lot of the social media platforms have
Speaker:kind of diversified themselves.
Speaker:Like Pinterest is more a search engine now than social media
Speaker:site in the old traditional terms,
Speaker:YouTube, same thing.
Speaker:But as LinkedIn,
Speaker:more connection,
Speaker:like business connections.
Speaker:But now that everyone is adding live elements and hashtags,
Speaker:like all of this,
Speaker:they're starting to reemerge together again.
Speaker:It's kind of like when target and Kmart started adding grocery,
Speaker:like everything started merging.
Speaker:That's what I'm feeling is happening now with social media too.
Speaker:Yeah. But to get back on topic,
Speaker:I think you're right.
Speaker:I mean,
Speaker:pretty much everybody is on Facebook in some way,
Speaker:shape or form.
Speaker:If they're doing social media,
Speaker:I mean,
Speaker:there are still those outliers who aren't even getting on social
Speaker:media at all.
Speaker:That's not what we're talking about today,
Speaker:but I always tell everybody that no matter what,
Speaker:Facebook should be your first stop with the addition of Instagram
Speaker:or just by itself.
Speaker:Do you agree?
Speaker:Yes, because Facebook has so much data on its users.
Speaker:You log in on Facebook and if you search for something,
Speaker:it knows that if you are talking about something in messenger
Speaker:with a friend,
Speaker:it knows what you're talking about,
Speaker:right? It's not like they're personally reading this.
Speaker:You just have Facebook robots that are scanning words to see
Speaker:what you're interested in so that advertisers can use that data
Speaker:to advertise.
Speaker:If we're talking about shifting into organic marketing.
Speaker:So yes.
Speaker:Focus on Facebook.
Speaker:They're going to post on there.
Speaker:Eventually you're going to want to run ads to scale your
Speaker:business. And when you do choose to run ads,
Speaker:Facebook is the platform for you because of all of the
Speaker:data it has.
Speaker:So it makes it incredible for advertisers and business owners,
Speaker:because I can target people who like pink candles.
Speaker:There's no other platform that allows you to specifically meesh in
Speaker:targeting like Facebook does Google doesn't do that.
Speaker:Pinterest doesn't do that.
Speaker:Nothing, no other platforms do that.
Speaker:There is a power within the targeting of the ads that
Speaker:Facebook has that nothing else has.
Speaker:I think you're absolutely right.
Speaker:If you're going to focus on something,
Speaker:go on Facebook because you have so many users there.
Speaker:And I know before I make purchases,
Speaker:I like to go look at their Facebook business page to
Speaker:see, are they a reputable company?
Speaker:Right? Do they have good reviews?
Speaker:Are they going to get my thing to me on time?
Speaker:Right? Are they trustworthy?
Speaker:I'm going to look to see what kind of stuff they
Speaker:have on their page.
Speaker:Shelby. I'm so glad that you said that I've seen in
Speaker:the pre-chat.
Speaker:We talked a little bit about it.
Speaker:You know,
Speaker:I was sharing with you who are our listeners.
Speaker:And this summer I went to craft shows that were local
Speaker:here, just to see how some of the face-to-face shows were
Speaker:managing social distancing.
Speaker:And in talking with a lot of the artisans and booth
Speaker:owners, they were getting on social and starting their business pages
Speaker:for the very first time.
Speaker:Many of them never even had a website because all they
Speaker:were doing was live.
Speaker:And for you to just describe what you just did,
Speaker:whether you saw someone in person,
Speaker:you saw whatever,
Speaker:like in a store,
Speaker:wherever that you are going back and looking at their Facebook
Speaker:page is so helpful.
Speaker:That just confirms everything we're talking about.
Speaker:It's a validation,
Speaker:right. And having a Facebook business page is free.
Speaker:So there's that.
Speaker:And I'm always saying,
Speaker:I want to get into more specifics about ads in a
Speaker:second, but the other thing I'm telling everybody is yeah.
Speaker:Posting on your page,
Speaker:isn't going to get a lot of interaction.
Speaker:One to 3% of all of your followers are ever even
Speaker:going to see it.
Speaker:However, when someone initiates going over to your page,
Speaker:you need to have activity there.
Speaker:It shouldn't look like your last post was six months ago.
Speaker:And there's more ad reasons I know to be people following
Speaker:your pages and all of that.
Speaker:But I mean,
Speaker:what you just described,
Speaker:Shelby, I'm just going to say it one more time,
Speaker:because it's that important is having that page and being active
Speaker:on that page for the way Shalvey is using it.
Speaker:Cause that could have been the make or break of you
Speaker:deciding you were going to make a purchase.
Speaker:Right. And it has been many times.
Speaker:Yeah. So now we got that covered.
Speaker:All right.
Speaker:Well, shall be okay.
Speaker:I should run ads.
Speaker:Like I have no idea.
Speaker:It sounds so confusing.
Speaker:I'm not an ad or marketing person.
Speaker:Can I do this myself?
Speaker:So my first advice to anybody,
Speaker:who's just starting to run ads.
Speaker:I'm very no nonsense.
Speaker:And I am always kind of a straight shooter.
Speaker:Ads will amplify what you're already doing in your business.
Speaker:One of the first questions I ask when I get on
Speaker:sales calls with potential clients,
Speaker:I ask how many sales per month do you have?
Speaker:Like, what is your average,
Speaker:especially for e-commerce.
Speaker:So for those of you that have physical goods that you're
Speaker:selling, what is your average cart value?
Speaker:When someone orders on average,
Speaker:what is that price point and how many sales per month
Speaker:are you getting?
Speaker:If you don't have a lot of sales,
Speaker:my recommendation is never to add ads.
Speaker:Like don't waste your money.
Speaker:Keep marketing organically.
Speaker:Don't pay for anything yet until you are moving and grooving,
Speaker:maybe you're making a couple thousand dollars a month.
Speaker:And you're saying there's only so much time.
Speaker:I have to keep marketing.
Speaker:I'm going to have to scale this.
Speaker:I want to grow quicker.
Speaker:If you already have the sales and people are already liking
Speaker:what you're selling,
Speaker:that's when you add adds in the mix,
Speaker:okay, This is so,
Speaker:so true.
Speaker:I mean,
Speaker:we all love the products that we make,
Speaker:but the market is the one that decides whether it's something
Speaker:that people are going to buy,
Speaker:whether they need it,
Speaker:whatever everybody makes is absolutely fabulous.
Speaker:The question is,
Speaker:is there a market for it?
Speaker:So what Shelby is talking about is you need to be
Speaker:seeing that there's traction.
Speaker:There are people who are interested in your product and if
Speaker:they are Facebook,
Speaker:ads is going to help amplify that.
Speaker:If there aren't,
Speaker:then there's something you probably just need to tweak within your
Speaker:product. And I just have to say this,
Speaker:I have a program called start with confidence.
Speaker:That helps you figure that out.
Speaker:Exactly which products of yours are interesting to people and people
Speaker:are gravitating to and then how to make them bigger,
Speaker:better adjust them in some way so that they get that
Speaker:traction. So if you're stuck right there,
Speaker:please go look at my,
Speaker:start with confidence class.
Speaker:It will confirm your product is right and ready to roll,
Speaker:or it will help you identify what small adjustments you need
Speaker:to make so that you get to the point where Shelby
Speaker:is talking right now,
Speaker:where you're seeing some business coming in.
Speaker:So people are buying,
Speaker:not just your friends and family,
Speaker:by the way,
Speaker:when you have that first stranger buy,
Speaker:that is a huge celebration day.
Speaker:Okay. So when you having a few of those coming in
Speaker:Shelby, that's the trigger point when you should start thinking about
Speaker:ads, right?
Speaker:Crap. Okay.
Speaker:You need to have enough data within your business before running
Speaker:ads. So there's a few things that you should know and
Speaker:I'll share the two most important ones.
Speaker:You need to know your lifetime value of a customer.
Speaker:For instance,
Speaker:if you sell a reusable product,
Speaker:then you know,
Speaker:people are most likely to reorder.
Speaker:Okay. So how many times on average are people reordering?
Speaker:What is the lifetime value of a customer?
Speaker:You want to know that number for newer business owners are
Speaker:not right now,
Speaker:but listen to this episode,
Speaker:save it so you can listen to it again,
Speaker:maybe in a couple of months,
Speaker:because I think it's going to be important.
Speaker:And I think every business owner,
Speaker:especially those of you that are product based businesses,
Speaker:you should know that lifetime value of a customer.
Speaker:A lot of people think ads are like this guessing game
Speaker:and you just like throw money out the window and pray
Speaker:that it works out.
Speaker:And that's just not a great way to run ads.
Speaker:There is so much strategy involved.
Speaker:And so I'm going to share with you a little bit
Speaker:about that today,
Speaker:but you want to know that lifetime value and you want
Speaker:to know your average order value.
Speaker:How much is on average,
Speaker:every order you get.
Speaker:So if you have a product,
Speaker:if you only sell one product and it's 25 bucks,
Speaker:then that's going to be 25 bucks right now.
Speaker:Maybe you have a couple of ad-ons when they buy.
Speaker:And so it's really more like $32,
Speaker:right? On average.
Speaker:I want you to know those two things,
Speaker:lifetime value of a customer and average order value.
Speaker:When you run ads,
Speaker:your cost per customer acquisition should be 30% of your average
Speaker:order value.
Speaker:I'm going to have a calculator right here.
Speaker:Let's say that your average order value is $25.
Speaker:30% of that is $7 and 50 cents.
Speaker:Can you afford to spend $7 and 50 cents per customer
Speaker:like getting a customer in the door for a lot of
Speaker:people, if you have a reusable product and that lifetime value
Speaker:is pretty high,
Speaker:you may be willing to spend a little bit more than
Speaker:30% to get a new customer because you know,
Speaker:you're going to squeeze a lot more money out of that
Speaker:customer in the long run Speaks totally to the point of
Speaker:it costs much more to get your customer for the first
Speaker:time that they have them do repeat orders down the road.
Speaker:No, this is the perfect example because you're paying all that
Speaker:money up front to use your example,
Speaker:$7 to get that customer.
Speaker:But then if they're going to end up being a lifetime
Speaker:customer of $300,
Speaker:it's kind of a no brainer to spend that seven,
Speaker:to get them for that first sale.
Speaker:100%. Yes.
Speaker:So, and this is also ties into,
Speaker:if we look at it in this kind of holistic approach
Speaker:is that this is why it's so important for you to
Speaker:have emails set up and you need to be on top
Speaker:of that because if you're sending automatic emails out to customers,
Speaker:thank you for buying,
Speaker:thank you for purchasing.
Speaker:Feel free to review us on Facebook.
Speaker:And then you're sending reminders out,
Speaker:Hey, it's time for you to reorder.
Speaker:That's going to help your business so much agile help you
Speaker:bring people into the business,
Speaker:but they're not going to necessarily help you keep that customer
Speaker:that's on your end.
Speaker:Right? So you got to make sure that that's you're on
Speaker:top of that.
Speaker:Excellent, excellent ad.
Speaker:Yes. Wonderful.
Speaker:Some businesses are willing to break even on that initial purchase
Speaker:because of the lifetime value.
Speaker:Think about that again.
Speaker:If your lifetime value of a customer is a lot higher
Speaker:than you might be willing to break,
Speaker:even on that initial purchase,
Speaker:getting into that customer.
Speaker:But overall,
Speaker:I say that you want to keep it around 30% customer
Speaker:acquisition. So Someone do,
Speaker:let's say they've been in business a year.
Speaker:Okay. And a lot of their clients,
Speaker:I'm creating this scenario as we go,
Speaker:yes. Have purchased for the holidays.
Speaker:So maybe they purchased something for Valentine's day.
Speaker:And of course they purchased a couple of things for Christmas,
Speaker:but you have no idea when that person's going to stop
Speaker:purchasing yet because you've only been in business for a year.
Speaker:Is there a way to kind of guesstimate this lifetime value?
Speaker:I'm feeling like this is a place where people might get
Speaker:stuck here.
Speaker:Like they don't just don't know yet.
Speaker:Yeah. That's a great question.
Speaker:I think as long as,
Speaker:you know,
Speaker:your average order value.
Speaker:So, you know,
Speaker:like on average,
Speaker:this is how much people are spending,
Speaker:starting a business.
Speaker:The first two years is a lot of testing,
Speaker:a lot of gathering data and figuring out what's working and
Speaker:what's not.
Speaker:And so it's not too soon.
Speaker:If you're making sales,
Speaker:you're in your first year to start ads,
Speaker:just know that ads are going to help you scale quicker
Speaker:than anything else.
Speaker:And they're going to help you gather data more than anything
Speaker:else. You're going to get all this fun data to work
Speaker:with. And those numbers will help you make boss' business decisions
Speaker:at the end of the day.
Speaker:So I have an idea.
Speaker:What if people for the first year have their list of
Speaker:customers? Yep.
Speaker:No. What percentage have been repeat customers so far?
Speaker:And so that helps you dive into,
Speaker:okay. If I get a customer there's X percent probability that
Speaker:they'll buy again,
Speaker:based on my current history of only 12 months.
Speaker:So that could start guiding you into,
Speaker:you know,
Speaker:when you're looking at your numbers and what to spend all
Speaker:of that and your numbers,
Speaker:as you go in time,
Speaker:your numbers get more defined and more accurate as you have
Speaker:more data and more time in Those are living numbers.
Speaker:They're constantly evolving and changing.
Speaker:And no matter where you are in your business,
Speaker:I'm sure Coca-Cola company is still looking at their numbers.
Speaker:I mean,
Speaker:they are like every week,
Speaker:right? And they're adjusting them and changing them because things always
Speaker:are going to change with those.
Speaker:You just have to stay on top of them.
Speaker:That way you don't lose money.
Speaker:And ultimately those numbers will tell you,
Speaker:okay, maybe your ad is performing really well.
Speaker:You see that you can see in the backend of ads
Speaker:manager, that your ad has been clicked on X amount of
Speaker:times. And so if we know that you should be converting
Speaker:at 2% on your website,
Speaker:and you're not seeing that,
Speaker:then we need to make some adjustments on your website.
Speaker:It would take you probably a year to figure that out
Speaker:or more.
Speaker:If you were doing it organically,
Speaker:how would you have that data?
Speaker:Otherwise it would take you a long time to get enough
Speaker:traffic on your website to know that it's not working.
Speaker:Whereas ads are going to help you get that data quicker
Speaker:because we're going to send a surge of traffic to your
Speaker:website. And we know that 2% of those should convert to
Speaker:buyers. If you don't see that number,
Speaker:then we're going to say,
Speaker:okay, it's not the ads.
Speaker:Now we know that there's something we need to tweak and
Speaker:adjust on your website to make it convert at a better
Speaker:rate. Does that make sense?
Speaker:Yes. That makes sense.
Speaker:You go that extra step with your clients.
Speaker:Like when you see the results,
Speaker:then you help them.
Speaker:Okay. Let's look at this and this and this on your
Speaker:website. 100%.
Speaker:Okay. We're jumping ahead of ourselves.
Speaker:So let's get back to all right.
Speaker:So these are the two things that you need to understand
Speaker:your lifetime value of a customer and your average order value
Speaker:and the cost per customer acquisition should be somewhere around 30%
Speaker:of your average order value,
Speaker:right? Correct.
Speaker:Okay. So we've got that information now.
Speaker:How would we get started?
Speaker:I'm getting excited.
Speaker:Our conversation continues right after a quick break.
Speaker:Yes. It's possible.
Speaker:Increase your sales without adding a single customer.
Speaker:How you ask by offering personalization with your products,
Speaker:wrap a cake box with a ribbon saying happy 30th birthday,
Speaker:Annie, or at a special message and date to wedding or
Speaker:party favors for an extra meaningful touch.
Speaker:Where else can you get customization with a creatively spelled name
Speaker:or find packaging?
Speaker:That includes a saying whose meaning is known to a select
Speaker:to not only our customers willing to pay for these special
Speaker:touches. They'll tell their friends and word will spread about your
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Speaker:You can create personalized ribbons and labels in seconds,
Speaker:make just one or thousands without waiting weeks or having to
Speaker:spend money to order yards and yards print words in any
Speaker:language or font,
Speaker:add logos,
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Speaker:perfect for branding or adding ingredient and flavor labels to for
Speaker:more information,
Speaker:go to the ribbon print company.com.
Speaker:Okay. So there's several components to a Facebook ad.
Speaker:So you're going to want to either have product shot.
Speaker:So if you can get some photos done of your products,
Speaker:those do really well with ads.
Speaker:People like to see the tangible assets that they're going to
Speaker:get. If they click on your ad.
Speaker:That does really well.
Speaker:I would suggest I tell everybody,
Speaker:you don't have to necessarily go hire like a professional product
Speaker:photographer. You could do this on a smartphone.
Speaker:I mean,
Speaker:they take really great photos.
Speaker:Just make sure you're on a clear surface.
Speaker:I always like to get,
Speaker:you know,
Speaker:those boards you can buy at the grocery store,
Speaker:it's a dollar store.
Speaker:And they're just like the,
Speaker:for preference,
Speaker:The whiteboards.
Speaker:Yeah. Those whiteboards.
Speaker:Yeah. And you can do like put your product on top
Speaker:of that and then take a shot from overhead.
Speaker:And then it looks super crisp and clear.
Speaker:And you could use that as your graphic,
Speaker:your photo in your ad.
Speaker:You're going to want to create your ad inside of ads
Speaker:manager. I know that we chatted a little bit about some
Speaker:of the mistakes people make when running ads or thinking that
Speaker:they're going to run ads.
Speaker:And that is,
Speaker:they think that running ads is done on the Facebook platform,
Speaker:like on your Facebook business page,
Speaker:there's a section called ad center.
Speaker:And you can click that.
Speaker:And what you're essentially doing is creating a boosted post,
Speaker:which is not an ad.
Speaker:Thank You.
Speaker:You will want to go inside of ads manager.
Speaker:Okay. Wait,
Speaker:wait, wait.
Speaker:So you are saying,
Speaker:do not boost posts when that little signal comes up,
Speaker:this post is doing so well,
Speaker:spend $5 and I'll show it to more people.
Speaker:And you're saying that's not even an ad.
Speaker:That's not a real ad.
Speaker:Okay. Did you hear that everybody?
Speaker:Yeah. Okay.
Speaker:Don't go inside of ad center on your business page.
Speaker:You want to go to business manager,
Speaker:you can type this in inside of Google.
Speaker:You can Google it.
Speaker:Facebook business manager,
Speaker:it'll pop up,
Speaker:click on it,
Speaker:and then you can click on your account and then it'll
Speaker:take you to ads manager.
Speaker:It's all done inside of business manager.
Speaker:Yes. And it's connected to a business page.
Speaker:Correct? So if you don't see it,
Speaker:it's because you don't have a business page.
Speaker:Correct. And this where it gets a little technical.
Speaker:So for those of you that are like,
Speaker:okay, you're losing me here.
Speaker:Right. I get it.
Speaker:This is like,
Speaker:and also,
Speaker:I think it's a little confusing to like verbally say things
Speaker:like I can show you how to do it and you
Speaker:would get it.
Speaker:So I recommend you tubing it.
Speaker:Or you can find me on social media.
Speaker:I've done several videos on this.
Speaker:Or you can find me on social media,
Speaker:ask me message me.
Speaker:And I'd be happy to point you towards a resource to
Speaker:show you exactly how to do it.
Speaker:You give me the link later and we'll put it in
Speaker:the show notes.
Speaker:Yeah, absolutely.
Speaker:Okay, perfect.
Speaker:So you guys reference the show notes and you'll see the
Speaker:video. Perfect.
Speaker:You'll want to do it inside of ads manager.
Speaker:Once you have your ad submitted,
Speaker:it goes through a review process.
Speaker:And Facebook essentially is looking at your ad,
Speaker:making sure that you are complying with their rules.
Speaker:You're not breaking any rules.
Speaker:And then typically it'll get approved within a couple of hours.
Speaker:If it's during like political unrest or something's kind of going
Speaker:on in the world,
Speaker:it might take a little bit longer just because there's more
Speaker:eyeballs on things to make sure that the content is again
Speaker:not going against their standards.
Speaker:So I tell you that just so you kind of have
Speaker:an idea.
Speaker:I have a lot of people that will contact me and
Speaker:be like,
Speaker:it's been 12 hours,
Speaker:you know?
Speaker:And I'm like,
Speaker:it's totally normal.
Speaker:Especially if it's your first ad,
Speaker:it will take a little bit longer.
Speaker:It won't take more than a day,
Speaker:but it might take a little bit longer.
Speaker:What if the ad gets rejected?
Speaker:That is so normal,
Speaker:don't freak out.
Speaker:And so then what do you do?
Speaker:Do they tell you why it's been rejected?
Speaker:It will tell you why it was rejected.
Speaker:And it doesn't mean that you broke any of those rules,
Speaker:which I know is like,
Speaker:it's crazy.
Speaker:But what you'll do is you'll get an email.
Speaker:Typically that'll say,
Speaker:Hey, your ad was rejected and you'll get a Facebook notification
Speaker:as well.
Speaker:So you can go back there and it'll tell you what
Speaker:rule that you broke now,
Speaker:how it decided that was a Facebook bot went through your
Speaker:ad and something triggered it.
Speaker:And it doesn't mean that you actually broke a rule,
Speaker:but go and look and see if what they said you
Speaker:did. Did that happen?
Speaker:Like, did you really break that rule?
Speaker:And many times you probably didn't.
Speaker:So you write,
Speaker:then you can click submit for another review and then a
Speaker:person will look at your ad and approve it or disapprove
Speaker:it. If it gets rejected again,
Speaker:no big deal.
Speaker:You can recreate the ad really quick and then just make
Speaker:some changes so that it gets approved.
Speaker:But it's super normal.
Speaker:Even us ad agency owners who do ads all day long,
Speaker:we get ads rejected all the time.
Speaker:In fact,
Speaker:I got one rejected this morning,
Speaker:don't freak.
Speaker:Yeah. That's happened to me too.
Speaker:And they just resubmit it and it's fine.
Speaker:Yep. We're going to get into some mistakes and all of
Speaker:that too.
Speaker:So you might be sharing things on that end over there
Speaker:as well.
Speaker:Now I know we skipped and we have to because of
Speaker:time, but we skipped from the product shots to once the
Speaker:ad is created in ad manager and you're submitting it.
Speaker:But in that interim section that we're you target who your
Speaker:audience is going to be.
Speaker:You may be do multiple ads,
Speaker:all of that.
Speaker:And that's too much for us to chat about right now.
Speaker:I'm guessing,
Speaker:I'll tell you a quick tip on that.
Speaker:Is that for targeting?
Speaker:Okay. When you are running your ad,
Speaker:you're going to pick who sees the ad.
Speaker:And I like to run the same ad to four different
Speaker:groups, The same ad,
Speaker:meaning the same visual and text and content.
Speaker:Yep. Okay.
Speaker:Same ad to four different groups.
Speaker:I like to do this because I want to see which
Speaker:targeting groups,
Speaker:which audiences are actually performing best and I can test it
Speaker:so that we make sure we get optimum results.
Speaker:What I do is I run the ad and then don't
Speaker:touch your ads for two days.
Speaker:Okay. Don't touch your ads.
Speaker:You're going to get nervous.
Speaker:And you're going to feel like you should move something around
Speaker:or change it.
Speaker:Do not do that.
Speaker:Okay. Don't touch your ads for two days.
Speaker:I like to give it a good like four or five
Speaker:days, usually about a week.
Speaker:And I see which groups performed best,
Speaker:which targeting groups performed best.
Speaker:And then I will shut off the ads to the groups
Speaker:that didn't perform as well.
Speaker:And I'll move my ad budget behind the groups that did
Speaker:really well,
Speaker:because I know that if that did well with this budget,
Speaker:if I add more,
Speaker:it'll probably do really well.
Speaker:It'll do even better.
Speaker:I recommend doing that.
Speaker:That way.
Speaker:You have data.
Speaker:That totally makes sense.
Speaker:You give it time,
Speaker:like the 48 hours.
Speaker:You're giving it time just to kick in and get a
Speaker:feel. And then you see what's resonated.
Speaker:And I've done this before.
Speaker:And Shelby,
Speaker:it's the wildest thing.
Speaker:Like my very least favorite image will be the top performer.
Speaker:And it's one that I didn't even want to keep in
Speaker:there because it's maybe not on brand for me or whatever,
Speaker:but it's the one that's performing.
Speaker:So you just never know.
Speaker:And the thing with images and graphics,
Speaker:if you choose to make a graphic,
Speaker:instead of showing your product,
Speaker:know that everything on Facebook is blue,
Speaker:because that's their branding and everything is square or rectangle.
Speaker:Your computer screen is.
Speaker:And then the boxes on Facebook.
Speaker:What you're looking for is a pattern interrupt.
Speaker:When people are scrolling through Facebook,
Speaker:you want to catch their attention.
Speaker:You want them to stop their scroll.
Speaker:So if you're using a lot of blue or per using
Speaker:a lot of square rectangle like angles,
Speaker:then it's going to go missed.
Speaker:People are going to scroll right past it.
Speaker:Cause it looks like everything else.
Speaker:So what I always recommend is brighter colors.
Speaker:Even if it's not your brand colors,
Speaker:there are some brighter colors that you can make,
Speaker:go with your brand.
Speaker:Okay? So that it's not a complete It's,
Speaker:I'm laughing because that's the one that performed shocking,
Speaker:bright in your face color.
Speaker:Yeah. The,
Speaker:my ads,
Speaker:you will see which if you guys go to my Facebook
Speaker:page and you like it,
Speaker:or you go to my website,
Speaker:you will start to get my ads and you'll see that
Speaker:they are loud.
Speaker:And they're not my favorite graphics ever,
Speaker:but they perform really well because they're bright and they're pink
Speaker:and they're yellow and they're funky and people like that.
Speaker:Right? Because it makes you slow your scroll when you're scrolling
Speaker:through and they look at it,
Speaker:Plus they're happy.
Speaker:Can you give us a little bit of guidance about cost?
Speaker:You know,
Speaker:when you're just starting out,
Speaker:you're running your first ads.
Speaker:Let's just go with what you were talking about.
Speaker:You're going to do one ad to four different audiences to
Speaker:see what performs the best.
Speaker:What type of dollars are we talking about as we're testing?
Speaker:Yes. My rule of thumb is to spend at least whatever
Speaker:your product is.
Speaker:So, okay.
Speaker:So if your average order value is,
Speaker:let's say $25,
Speaker:I would spend 30 bucks a day.
Speaker:I would just round up to whatever your product cost is.
Speaker:And the reason why is,
Speaker:if it costs you,
Speaker:it's going to take about two days for Facebook to figure
Speaker:it out.
Speaker:And then let's say that you're getting 30%.
Speaker:It costs you 30% to have your average order value,
Speaker:to get a new customer with ads.
Speaker:It's going to take you a couple of days to get
Speaker:enough purchases for Facebook to realize like,
Speaker:aha, SU your products are liked by these kinds of people.
Speaker:Oh like,
Speaker:this is the kind of people that are responding best to
Speaker:your ads.
Speaker:Let's send that to more of those type of people.
Speaker:Facebook is trying to get all this data and figure out
Speaker:who wants your stuff,
Speaker:right? They're trying to put it in front of the right
Speaker:eyeballs. And if you're not spending enough money,
Speaker:then you are not letting them get enough data.
Speaker:Quick enough.
Speaker:I could see people being like gulp $30 a day.
Speaker:That's a lot of money.
Speaker:This is new and uncomfortable for me.
Speaker:But I'm thinking $25 is your product.
Speaker:A couple of days,
Speaker:maybe you're not getting any sales.
Speaker:And we're talking about direct to sale ads right now.
Speaker:We're not talking about ads that are going to give you
Speaker:more visibility.
Speaker:Like come follow my page,
Speaker:right? We're talking about direct to sale.
Speaker:And so think about it.
Speaker:If you make one sale,
Speaker:you've paid your advertising for that day.
Speaker:And you've gained a new customer.
Speaker:I think so many times our mindset is we're spending the
Speaker:money and we're never going to get it back.
Speaker:And I can't afford to spend that money.
Speaker:But if you think of it as you're spending the money,
Speaker:but your bucket is going to get replenished.
Speaker:And as you keep going,
Speaker:it's going to be just not replenished with what you spent,
Speaker:but replenished with more.
Speaker:Cause your ads are going to continue to perform better.
Speaker:That's why it's important to know your numbers because then you
Speaker:have a lot more confidence going into it.
Speaker:And then it's like,
Speaker:okay, I know that it's going to take two to three
Speaker:days. It might take two to three days to get my
Speaker:first order.
Speaker:Because again,
Speaker:Facebook is figuring out who wants to see my ads and
Speaker:then you start to get those orders.
Speaker:In for instance,
Speaker:we have a client who sells a planner and we're spending
Speaker:now about $50 a day.
Speaker:We didn't start that high initially.
Speaker:But her ads,
Speaker:like for every eight bucks,
Speaker:she spent,
Speaker:she was getting an order.
Speaker:And so we decided,
Speaker:Hey, let's bump your daily budget.
Speaker:We upped her daily budget slowly because we wanted to see
Speaker:like, okay,
Speaker:is she going to get more orders?
Speaker:Oh, she did great.
Speaker:So then we know we have a lot more data.
Speaker:Like for every eight,
Speaker:nine bucks spent,
Speaker:she gets on her planner is about,
Speaker:I think $50.
Speaker:Now she gets an order.
Speaker:We know she's going to get like one day she got
Speaker:10 orders.
Speaker:And so it's initially going to be shocking.
Speaker:And for her,
Speaker:it was,
Speaker:she was nervous.
Speaker:Cause she was like,
Speaker:okay, I'm spending $30.
Speaker:It took a couple of days to get the first order.
Speaker:And then it was going,
Speaker:it's sort of really moving and grooving.
Speaker:And, but we know her numbers and we know that people
Speaker:are spending this much money and it's a quarterly planner.
Speaker:So they're going to have to order for the next time.
Speaker:And then the next time and the next time for us,
Speaker:it was a no brainer to run these ads,
Speaker:right. To get these sales in.
Speaker:Right. Because at some point it just becomes a mathematical equation.
Speaker:You know,
Speaker:if you routinely see that what your results are based on
Speaker:the dollars in,
Speaker:if you enhance those dollars in,
Speaker:it all keeps funneling in with those same percentages.
Speaker:But the trick is,
Speaker:and that goes back to the very beginning is to have
Speaker:the traction from the start that your product is something that
Speaker:the market wants 100% or you've chosen the right product.
Speaker:Yeah. Because some people have like someone who's a Potter,
Speaker:for example,
Speaker:people aren't going to buy ashtrays.
Speaker:Right. But they'll buy mugs also to make sure that you're
Speaker:selecting from your group in what the right product is that
Speaker:you're going to advertise.
Speaker:They'll still come over to your website and look and see
Speaker:everything else you want.
Speaker:Yeah. My recommendation is whatever your best seller is.
Speaker:Start with that.
Speaker:It makes so much sense.
Speaker:So let's talk about some of the mistakes that you've seen
Speaker:so we can put some cautions out there.
Speaker:The biggest one I see is boosting a post instead of
Speaker:running a real ad.
Speaker:We've touched on that already.
Speaker:So make sure that you're running your ad inside of ads
Speaker:manager. The second tip I have for you is not spending
Speaker:enough money.
Speaker:And again,
Speaker:we kind of covered that a little bit when you're not
Speaker:spending enough money,
Speaker:then it takes days or maybe even weeks to get a
Speaker:sale. So you're going to be like,
Speaker:man, I'm spending money.
Speaker:I'm not getting results.
Speaker:And it's simply because you're not spending enough money.
Speaker:So Facebook doesn't have enough data to send your ad to
Speaker:the right people.
Speaker:So this sounds to me like a caution.
Speaker:If you're not ready to commit to that kind of budget,
Speaker:then just wait 100% because you're Going to walk away saying
Speaker:Facebook ads don't work.
Speaker:When really you just haven't put the commitment into the Facebook
Speaker:ads financially.
Speaker:Yes. Okay.
Speaker:The third is not to give up when it isn't working.
Speaker:Oh, that's a hard one.
Speaker:But listen,
Speaker:it happens to everybody.
Speaker:You have slow days and running ads and you have great
Speaker:days and running ads.
Speaker:It's always slower on the weekends,
Speaker:but you'll still get sales coming in.
Speaker:It just might be a little bit slower and it might
Speaker:be a little bit more expensive to get those sales,
Speaker:but we're not looking at what it costs you per day.
Speaker:We're looking at lifetime.
Speaker:So it's going to average out because you're going to get
Speaker:really cheap sales during the week.
Speaker:And there might be a little bit more during the weekend.
Speaker:So it's going to average out and it's going to be
Speaker:fine. I'm also going to say,
Speaker:I'm thinking,
Speaker:I'm just bringing up my ideas here and Shelby,
Speaker:if I'm wrong,
Speaker:say Nope.
Speaker:Nope, no Sue.
Speaker:That's not right.
Speaker:Okay. But I'm also thinking,
Speaker:you know how it takes a few views sometimes for people
Speaker:to actually click through and they might click through and then
Speaker:think about it.
Speaker:But then your ad comes up again.
Speaker:They click through again and they make a purchase.
Speaker:Yeah. Even on the weekends,
Speaker:if you're just getting some people,
Speaker:seeing it again,
Speaker:it's reinforcing in their head.
Speaker:Oh yeah.
Speaker:I need to look at that.
Speaker:Psychologically helping advance potential sales too.
Speaker:I agree.
Speaker:I definitely agree.
Speaker:Again. You want to look at your metrics.
Speaker:So when you go inside of ads manager,
Speaker:you'll be able to see what is your cost per result?
Speaker:Like how much are you spending to get a sale?
Speaker:You can see how many clicks you have.
Speaker:You can see all of those numbers right inside of there
Speaker:and you can go very detailed,
Speaker:but that can be a lot for people.
Speaker:My suggestion is to figure out,
Speaker:you need to look at that cost per result.
Speaker:You need to look how many clicks you're getting.
Speaker:And if you're getting the clicks,
Speaker:but not the buys,
Speaker:then it's your page.
Speaker:It's your website.
Speaker:And you need to fix that immediately.
Speaker:So my suggestion is you could pause the ads until you
Speaker:get that fixed,
Speaker:but don't give up on ads because the ads are working
Speaker:your website.
Speaker:Isn't, that's not the ad's right now.
Speaker:You may come across times when your ad isn't working,
Speaker:right. You're not getting the clicks.
Speaker:If you're not getting the clicks on your ad,
Speaker:then you go back to the drawing board and you say,
Speaker:Hey, is it the targeting?
Speaker:Is it the graphics?
Speaker:Is it the ad?
Speaker:Copy that written portion of your ad.
Speaker:Which one is it?
Speaker:Let's test and try other things.
Speaker:Let's try another graphic and see if that makes it better.
Speaker:Let's maybe tweak and adjust some things and then see what
Speaker:happens. Don't give up.
Speaker:It's kind of like,
Speaker:I think we've all seen that visual of the two men
Speaker:and they're digging tunnels.
Speaker:And one of them gives up right before they hit the
Speaker:diamond. Right.
Speaker:And then the other one keeps going.
Speaker:And so don't give up because success is just around the
Speaker:corner, but don't be oblivious either.
Speaker:If you're just not looking at it,
Speaker:then you're wasting money,
Speaker:but go back there and look at those things and see,
Speaker:okay, is this good?
Speaker:Is my cost per acquisition?
Speaker:Good is my cost per result.
Speaker:Good. If it's good and I'm getting sales,
Speaker:it's working.
Speaker:If it's not going well,
Speaker:then why,
Speaker:where is the bottleneck in the funnel right in this situation?
Speaker:Is it the ad or is it my website?
Speaker:Is your cart abandoned rate really high on average,
Speaker:your add to cart,
Speaker:abandon rate is going to be 68%.
Speaker:Is it more than that?
Speaker:If it's more than that,
Speaker:then you may need to do a little bit of work.
Speaker:All of this.
Speaker:There's so much gold in everything that you said first I'm
Speaker:thinking as I go back and think about what you just
Speaker:said in a way,
Speaker:need to switch our thinking to Facebook ads,
Speaker:start to prompt the sale.
Speaker:But really what they're doing is prompting the click to go
Speaker:over to your website.
Speaker:Yes. But something has to have provoked them to take interest
Speaker:in it.
Speaker:But then when they go over to the website and this
Speaker:has to do,
Speaker:I'm thinking with your product pages,
Speaker:does that further entice them,
Speaker:make them feel comfortable,
Speaker:your whole website overall.
Speaker:Cause some people are like,
Speaker:I don't even know this company who are they?
Speaker:You know your about us page.
Speaker:Like anything else they might click into,
Speaker:you have to make sure that that's all on point too.
Speaker:But our mindset of I'm going to run a Facebook ad.
Speaker:That's going to directly get me the sale.
Speaker:No, it gets you the click over to the final action
Speaker:of the sale.
Speaker:Right? And then the other thing I think is also important
Speaker:to make sure to say is if things aren't working and
Speaker:you want to switch things up,
Speaker:only switch one thing up at a time.
Speaker:Because if you change your images and you change your copy
Speaker:at the same time,
Speaker:you don't know which one it was exactly.
Speaker:Oh my gosh.
Speaker:Such great information.
Speaker:So the three mistakes boosting a post through the ad center,
Speaker:not spending enough to really give Facebook a chance to work
Speaker:for you.
Speaker:And then if it's not working,
Speaker:giving up,
Speaker:instead of looking at the numbers and doing some tweaking,
Speaker:exactly. Those are the big three.
Speaker:I think about the budget thing being like,
Speaker:you need to put enough gas in the tank to get
Speaker:far enough.
Speaker:And if you're only putting a little bit of gas,
Speaker:the car's only going to get so far That you're not
Speaker:going to reach your destination.
Speaker:Exactly. Just make sure that you don't need to spend an
Speaker:obscene amount of money.
Speaker:I'm not saying that.
Speaker:And I think there's definitely a way to do it.
Speaker:Here's the thing.
Speaker:Most people go into ads.
Speaker:It's super normal to be a little bit leery.
Speaker:And most people go into ads,
Speaker:not spending tons and tons of money.
Speaker:We have clients that are now that spend $30 a day,
Speaker:$40 a day,
Speaker:$50 a day now,
Speaker:but they didn't start at $50 a day.
Speaker:They started at more like 20 or $30 a day.
Speaker:Right? And then we have clients that are spending like five
Speaker:grand, 10 grand a month or more and some more.
Speaker:Right. But it's super normal to start off lower,
Speaker:get your feet wet,
Speaker:look at the numbers.
Speaker:And don't be intimidated if you need help,
Speaker:go find somebody like me who can help you and look
Speaker:at the numbers with you and tell you like,
Speaker:Hey, don't worry.
Speaker:This is what this is telling you because it all tells
Speaker:a story.
Speaker:Okay. I know we need to get to closing out here,
Speaker:but this has brought up another question.
Speaker:I've heard people talking about,
Speaker:you know,
Speaker:you can run Facebook ads for $5 a day,
Speaker:but are they talking about really like,
Speaker:are you totally against that?
Speaker:Or are they really talking about ads together?
Speaker:The community like ads to build your Facebook audience,
Speaker:the page audiences,
Speaker:not directly to the sale,
Speaker:just to get more people who are following your page,
Speaker:which can also help you when you want to run more
Speaker:advanced danced.
Speaker:Yes. This is a very specific strategy that's taught.
Speaker:And I believe in it,
Speaker:it works.
Speaker:We actually use it for my business.
Speaker:The $5 a day ad.
Speaker:I'll tell you the strategy.
Speaker:Here's the secret sauce.
Speaker:You don't have to buy the courses that people sell on
Speaker:it. Like I'm going to tell you what it is right
Speaker:now. What it is is that you're going to do a
Speaker:video. Okay.
Speaker:You're going to have a video.
Speaker:It's going to be two minutes or less because you're going
Speaker:to run it both on Instagram and Facebook.
Speaker:And so in order for it to be on Instagram,
Speaker:it has to be less than two minutes.
Speaker:Okay. So make sure two minutes or less,
Speaker:you're going to introduce yourself.
Speaker:We're going to do a little training.
Speaker:You're going to show who you are.
Speaker:You're going to talk about your business.
Speaker:Hey, I've been in business for 12 years.
Speaker:I'm a Potter.
Speaker:I make custom bowl,
Speaker:whatever. Right?
Speaker:Here's some of my bowls,
Speaker:whatever you're doing.
Speaker:Okay. Talk about your business.
Speaker:Why people would think about why people would want to buy
Speaker:from you.
Speaker:What's awesome about your business.
Speaker:What's awesome about you,
Speaker:your story,
Speaker:whatever two minutes or less,
Speaker:keep it simple.
Speaker:And then you're going to post it on your Facebook business
Speaker:page. And then you're going to go inside of ads manager,
Speaker:not ad center ads manager.
Speaker:And you're going to create a new ad.
Speaker:When you create an ad,
Speaker:you're going to run it as a video view,
Speaker:a video of you ad.
Speaker:So once you click create an ad,
Speaker:you're going to click that button and it's going to say,
Speaker:pick an objective.
Speaker:You're going to click on video view.
Speaker:And then when you go to create your ad,
Speaker:you can put in the targeting that you want.
Speaker:So think about groups that you really want to target.
Speaker:So maybe it's people who like pottery barn and people that
Speaker:shop at whole foods.
Speaker:Like you're looking for that type of clients,
Speaker:right? They have a little bit of money.
Speaker:Think about those kinds of stores that they would like,
Speaker:where would they shop?
Speaker:Think of that kind of stuff.
Speaker:And so you're going to pick an audience.
Speaker:And then instead of uploading the video,
Speaker:you're going to click on an existing post use existing posts.
Speaker:It says,
Speaker:click on that.
Speaker:And then you're going to find the video that you just
Speaker:posted on your Facebook business page.
Speaker:You're going to click on that.
Speaker:It'll pull it up.
Speaker:You're going to run an ad to that video.
Speaker:Now you're targeting the people that you really want to get
Speaker:noticed by.
Speaker:You're getting visible,
Speaker:essentially this type of ad,
Speaker:this $5 a day ad is only for visibility.
Speaker:It's for you to get eyeballs on your website,
Speaker:on your page,
Speaker:on you.
Speaker:And then you click submit.
Speaker:You're going to run the ad.
Speaker:You're going to get people that watch the video.
Speaker:It's going to run your ad to people who are more
Speaker:likely to watch videos.
Speaker:Okay? Then what you can do is you run this for
Speaker:$5 a day.
Speaker:You probably are not going to get sales.
Speaker:Okay? I'm just going to be straightforward with you.
Speaker:You're not going to get sales from this type of ad.
Speaker:You're not going to get anything other than people looking at
Speaker:your stuff,
Speaker:knowing who you are when you run ads straight to your
Speaker:website for a sale,
Speaker:like a conversion ad straight to your checkout page or whatever,
Speaker:right. What you can do is target people who have watched
Speaker:that video.
Speaker:So now they've already seen your business before they already know
Speaker:you. Like you trust you.
Speaker:They've watched your ad.
Speaker:You can target those people and those audiences convert a lot
Speaker:better. Well,
Speaker:that makes sense because you've already warmed them up.
Speaker:You've shared who you are.
Speaker:So the steps are you create a video.
Speaker:I'm going to say for every maker,
Speaker:be at your production table,
Speaker:your station in your shop,
Speaker:nothing super fancy,
Speaker:just very casual.
Speaker:Say who you are,
Speaker:what your are,
Speaker:why customers love your product.
Speaker:Something like that.
Speaker:Very short and sweet.
Speaker:I know it's nerve wracking,
Speaker:but go ahead and do that.
Speaker:And then I'm thinking shall be,
Speaker:shoot, just take a picture of yourself for that initial post.
Speaker:Then you can write all the wording so that it's already
Speaker:there. So you don't change that then in your ad,
Speaker:right? It's an introduction of you to everybody.
Speaker:Then you do the ad in ads,
Speaker:manager, choose video view.
Speaker:Instead of uploading the video.
Speaker:Again, you go back to the post that you already did.
Speaker:That includes the video,
Speaker:select your correct audience,
Speaker:$5 a day.
Speaker:This is a way to start building your following,
Speaker:whether they come and like your page or not,
Speaker:it's been triggered that they've been over to your page.
Speaker:So you can use that for later.
Speaker:But this is great when someone's just starting.
Speaker:And what you can do is you'll be able to see
Speaker:who likes that video as you run ads,
Speaker:people watch it and like it.
Speaker:And so you can go back on that post on your
Speaker:business page,
Speaker:because remember you posted it first on your business page,
Speaker:so you can see the actual video and you can see
Speaker:who likes it.
Speaker:You're going to click on that and you can invite all
Speaker:those people to like your business page.
Speaker:Perfect. So if you don't have a community yet,
Speaker:you're just starting.
Speaker:This is a great first strategy.
Speaker:Yeah. Costs a little bit of money,
Speaker:but let's face it.
Speaker:These days $5 is a cup of coffee.
Speaker:You know,
Speaker:it's like $150 a month.
Speaker:Yeah. That's in the olden days,
Speaker:a new us,
Speaker:very small newspaper ad.
Speaker:And that ad went once and this you'll be able to
Speaker:use over and over again because the people who are coming
Speaker:it'll just grow and grow and grow exactly Shelby.
Speaker:That was a wonderful gift to give us at the very
Speaker:end. I love that.
Speaker:Thank you so much.
Speaker:You're welcome.
Speaker:So great information.
Speaker:Where can people continue to hear all the goodness that you
Speaker:provide? What's a good place for us to send them?
Speaker:Yes. You can find me@fempyremedia.com
Speaker:and I will have soup my free Facebook group in the
Speaker:show notes.
Speaker:So you guys have access to that.
Speaker:There's tons of free tips,
Speaker:tricks training.
Speaker:I do live training several times a week on Facebook and
Speaker:Instagram ads.
Speaker:And if you ever have add questions or you want us
Speaker:to help you figure out if your ads are doing well
Speaker:or not,
Speaker:you can always screenshot stuff and post it in there and
Speaker:we'll help you.
Speaker:I'll have all give you that link so you can share
Speaker:that. Okay.
Speaker:I think I already have it.
Speaker:I think I have your free group link already.
Speaker:The only link I need from you is that video that
Speaker:you had mentioned way in the beginning.
Speaker:So if you can send me that,
Speaker:that'll be great gift as listeners.
Speaker:You know,
Speaker:the show notes page has all the goodies for you,
Speaker:all the links.
Speaker:You don't have to write them down here.
Speaker:Shelby. Thank you so much.
Speaker:This has been so interesting.
Speaker:I've learned more about ads.
Speaker:I'm almost thinking I want to go and try one myself.
Speaker:I mean,
Speaker:I have someone doing my ads,
Speaker:but now I'm like wanting to get in there and play
Speaker:around some more too.
Speaker:I probably should.
Speaker:We all should know a little bit about all that stuff.
Speaker:So thank you once again.
Speaker:I so appreciate you being here and I look forward to
Speaker:seeing all you give fizz listeners,
Speaker:starting to run some ads.
Speaker:Yay. Take care.
Speaker:Shalvey Thank you for having me On behalf of all of
Speaker:us. I want to thank you again,
Speaker:Shelby for the amazing visibility video strategy.
Speaker:Anyone who acts on this,
Speaker:please circle back and let me know your Results just direct
Speaker:message me over on Instagram at gift biz unwrapped.
Speaker:Of course,
Speaker:they'd love to hear your experience and your results from this
Speaker:video strategy.
Speaker:Next week,
Speaker:you'll get to hear from someone who exhibited at the at-home
Speaker:craft and gift show last year,
Speaker:she shares her experience,
Speaker:but also how our business got started and continues to grow.
Speaker:I'm not going to give it all away here,
Speaker:but let me just add,
Speaker:she's doing this while being a mother of two and maintaining
Speaker:a full-time job outside of the house,
Speaker:she's incredible.
Speaker:And a fabulous example of what's possible as a final reminder
Speaker:for the early bird pricing for the at-home crafting gift show,
Speaker:jump over to gift biz on wrapped.com
Speaker:at home booth,
Speaker:register for your booth by Sunday,
Speaker:March 14th,
Speaker:and make sure to use the code gift biz 10,
Speaker:to get an additional 10% off.
Speaker:I'll connect all this up for you in the show notes
Speaker:in case you can't write it all down while you're listening.
Speaker:Thanks so much for spending time with me today.
Speaker:If you'd like to show support for the podcast,
Speaker:would you please leave a rating and review?
Speaker:That means so much and helps the show get seen by
Speaker:more makers.
Speaker:So it's a great way to pay it forward.
Speaker:It's also best to subscribe.
Speaker:So the episodes automatically download to your phone.
Speaker:I was just looking at some of my analytics for the
Speaker:show and over 70% of you subscribe.
Speaker:So you get the value of making sure that you don't
Speaker:miss one single show.
Speaker:How do you subscribe?
Speaker:Just pull up gift biz unwrapped on your podcast,
Speaker:app of choice and tap the subscribe button easy and now
Speaker:be safe and well.
Speaker:And I'll see you again next week on the gift biz
Speaker:Raft podcast.
Speaker:I want to make sure you're familiar with my free Facebook
Speaker:group called gift is breeze.
Speaker:It's a place where we all gather and are a community
Speaker:to support each other.
Speaker:Got a really fun post in there.
Speaker:That's my favorite of the week.
Speaker:I have to say where I invite all of you to
Speaker:share what you're doing to show pictures of your product,
Speaker:to show what you're working on for the week to get
Speaker:reaction from other people and just for fun,
Speaker:because we all get to see the wonderful products that everybody
Speaker:in the community is making my favorite post every single week,
Speaker:without doubt.
Speaker:Wait, what aren't you part of the group already,
Speaker:if not make sure to jump over to Facebook and search
Speaker:for the group gift biz breeze don't delay.
