Topics:

• On-Demand Health Care Concierge
• Improving the Consumer Experience
• Healthcare Advocacy
• Healthcare Navigation
• Open Source Platform
• Consumer Engagement & Utilization
• Aligned Incentives
• Net Promoter Score

In this episode, Michael introduces you to Rajeev Singh, the CEO of Accolade. Join us as we discuss how Accolade’s unique healthcare concierge model and open source platform leads to better employee health care decisions, improved consumer experience and engagement and lower downstream healthcare costs.

Here’s a glance at what we discuss in this episode:

• Rajeev’s unique business experience and why he decided to enter the healthcare industry
• How aligning consumer incentives can help decrease healthcare cost trend and waste
• The Accolade intake model and how it is designed to help assist employees in their healthcare journey
• The difference between the traditional insurance carrier model compared to Accolade’s healthcare concierge model
• How Accolade’s focus on consumer experience has resulted in a net promoter score of 70
• Examples of Accolade’s interaction with employees drives smarter utilization results that ultimately generates downstream employer savings
• How Accolade serves as a hub for best in class point solutions and drives appropriate utilization of resources for employee’s specific real-time needs
• How Accolade engages more than 50% of the employer’s population in the first year and more than 70% in the second and third year
• How Accolade replaces the traditional service component of third party administrators
• Accolade’s fee schedule and who they are a good fit for
• How Accolade back’s its service with trend line reduction performance guarantees  
• Why Accolade is excited about leveraging  their innovative machine learning technology to produce better results for their clients
• The need for  disruption in the healthcare industry and employers to engage in alternative solutions
• Accolade’s website: https://www.accolade.com/