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Service Advisor Overload [THA 305]
Episode 3058th December 2022 • Remarkable Results Radio Podcast • Carm Capriotto, AAP
00:00:00 00:40:24

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How many different hats and roles do service advisors have? Are they your social media manager, fleet manager, shuttle driver, facility manager, vendor manager,  receptionist and more? The efficiency of your service advisor is critical for the overall health of your business. Watch Episode HERE Dave Schedin, CompuTrek Automotive Management Systems. Dave’s previous episodes HERE Clint White, Service Advisor Coach & Shop Consultant with CWI and currently holds multiple ASE certifications. Listen to Clint’s previous episodes HERE Murray Voth, RPM Training. Listen to Murray’s previous episodes HERE Show Notes: Service Advisor Expectations
  1. Receptionist / Scheduler
  2. Customer Service Representative
  3. Customer Relations Manager, CRM
  4. Fleet Manager
  5.  Sales Representative
  6. Dispute Resolution Manager
  7. Vendor Manager
  8. Warranty Manager
  9. Front-line Marketing Representative
  10. Workflow Dispatcher
  11. Shop Manager / Team Leader
  12. Parts Representative and Manager
  13. Technology Software Representative
  14. Gatekeeper for the Shop Owner
  15. Shuttle / Rental / Loaner Fleet Manager
  16. Accounts Receivable Manager
  17. Facility Manager
  18. Work 9-10 hours working through lunch
  19. Make only $60,000 to $80,000 a year
  • Most shops miss at least $300,000 to $500,000 in GP dollars that come in their front door and walk right back out partly because the advisor doesn’t have the time to create or tap into those GP dollars.
  • Adding personnel creates a better stress-free environment to capture NEW GP dollars. Each advisor has an admin assistant. Hire a second or third advisor and divide up the roles over three advisors. Hire a customer relations/receptionist manager. Hire a parts expeditor. Hire a service expeditor. Hire a Call Center. Hire a Shop foreman that dispatches all work and handles technology. Hire an Advisor Efficiency Coach
  • Define the role and character traits
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