Are A,B, and C technician levels outdated? Or do we need to take into account specialized skills that can be required in certain areas? Is there room for A, B and C levels within categories? As our industry continues to change, maybe our perspectives on technician labels change too.
After Covid, techs were a bit burnt out on webinars and sitting behind computer screens-they appreciated being able to be hands-on again and in person without having to drive and take up their personal time after hours.
Pick an area to focus on- like a business coach for your technicians. Start from the ground floor
Similar to case studies- using cars to teach and diagnose at the same time
Training- collective education on a subject matter
Trainer and technician bond when you’re in the shop
Logistically easier having in house than traveling for training
Assessments of every technician with 1 trainer
Fosters open and receptive culture
The relationship between techs and Scott and owners and Scott is valued and appreciated. He gets to know them and can determine strengths and areas for growth. The collaboration as a team is increased as well.
Documenting/journaling for technicians to reference past jobs