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ABC Technician: What Does It Mean? [THA 280]
Episode 28016th June 2022 • Remarkable Results Radio Podcast • Carm Capriotto, AAP
00:00:00 00:44:02

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Are A,B, and C technician levels outdated? Or do we need to take into account specialized skills that can be required in certain areas? Is there room for A, B and C levels within categories? As our industry continues to change, maybe our perspectives on technician labels change too.

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Tim Iezzi, Iezzi’s Auto Service, Reading, PA

Ryan Kooiman, Director of Training, Standard Motor Products. Ryan’s previous episodes HERE.

Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HERE

Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z

Key Talking Points
  • After Covid, techs were a bit burnt out on webinars and sitting behind computer screens-they appreciated being able to be hands-on again and in person without having to drive and take up their personal time after hours.
  • Pick an area to focus on- like a business coach for your technicians. Start from the ground floor 
  • Similar to case studies- using cars to teach and diagnose at the same time
  • Training- collective education on a subject matter
  • Trainer and technician bond when you’re in the shop
  • Logistically easier having in house than traveling for training
  • Assessments of every technician with 1 trainer
  • Fosters open and receptive culture
  • The relationship between techs and Scott and owners and Scott is valued and appreciated.  He gets to know them and can determine strengths and areas for growth.  The collaboration as a team is increased as well. 
  • Documenting/journaling for technicians to reference past jobs

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More Time. More Profit. Shop-Ware Shop Management



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