Guest host and a shop tour with Casey McGowan, Casey's Independent Auto Repair, Vancouver, WA. Casey discusses the difference between productivity and efficiency in a shop and the importance of measuring technician time management.

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Key Talking Points

• Technician time management- performance-based pay plan
• Tech time manager- clocking in with tablets, job clock is a work in progress screen
• Resistance? Has to be implemented at the beginning of the hiring process
• Labor rate- most profitable item 
• Idle time? Parts? Equipment? Why?
• Productivity vs Efficiency 
• Building a schedule and promising customers can only be done with a history of time management 
• 300% rule- 100% of cars get 100% inspections and they report 100% of the findings

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Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour