Artwork for podcast Remarkable Results Radio Podcast
Technician Time Management [AW 107]
Episode 10728th May 2022 • Remarkable Results Radio Podcast • Carm Capriotto, AAP
00:00:00 00:18:28

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Guest host and a shop tour with Casey McGowan, Casey's Independent Auto Repair, Vancouver, WA. Casey discusses the difference between productivity and efficiency in a shop and the importance of measuring technician time management.

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Key Talking Points

  • Technician time management- performance-based pay plan
  • Tech time manager- clocking in with tablets, job clock is a work in progress screen
  • Resistance? Has to be implemented at the beginning of the hiring process
  • Labor rate- most profitable item 
  • Idle time? Parts? Equipment? Why?
  • Productivity vs Efficiency 
  • Building a schedule and promising customers can only be done with a history of time management 
  • 300% rule- 100% of cars get 100% inspections and they report 100% of the findings

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Check out today's partner:

Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at




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