RR 444: Technician Round Table – Part 7 – Professionalism and More - Heipp – Landry – Fanslow:
Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adaptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.
Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.
Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.
Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Hear Matt in these Remarkable Results Radio Episodes HERE.
Bob Heipp works for Mobile Auto Solutions, LLC as lead tech and Technician Manager in the Chicago metropolitan area and northwest Indiana.
Having accepted a job that required passing an IM240 emission class, he was introduced to new alternatives for diagnostic testing. This spurred a quest for learning.
Bob believes his desire to learn is what opened doors to meeting technicians around the world. Hoping to help so others could have the same opportunities, he partnered with ASA-IL and initiated the CAN Conference after one of his favorite conferences (the Linder Conference) was no longer being presented. He considers these experiences have led him to the opportunity to work for Mobile Auto Solutions. Bob is also a dedicated Vision High Tech Training and Expo attendees. Hear Bob in his own interview and the round-tables HERE.
Peter Landry is an ASE L1 Master Automotive Technician from Brookfield, WI. Peter has a strong automotive background in electronics, network, and driveability diagnostics. His prowess for fixing problem vehicles and passion for staying up on emerging technologies led him from Landry’s Mobile Diagnostics, a mobile diagnostics and module programming business servicing the Milwaukee Metro area to working for Mobile Auto Solutions. Hear Peter’s interviews HERE.
Key Talking Points:
The Lack of ProfessionalismSome shops seem to be ill-equipped to service the jobs/brands they promote they can fix
Shops need to get OE level service information to best understand how to repair the most common brands that they see in their bays
How many scan tools do you need?How many ratchets do you need?
Who does not know how important the right tools are requiredAftermarket vs OE PC based tools each have their advantage
Just one tool may not get the job done
Who, inside the shop, has the responsibility to keep the OE tools up to date? Someone at the shop needs to be responsible for updates and passwords so when the tool is needed there is no downtime
If the technician owns the tool then he needs to keep pace with updates so he isn’t slowed down
Will shops have car line specialists or job type specialists?
Networking with shops around you to buy specialty tools. They become proficient. No sharing but send the vehicle to the shop that owns the tool (sublet).
Professionalism starts with self-pride.Treat us as professionals but be part of the solution to improve your own self image
Your own bathroom and work areas are a reflection of your professionalism
A professional look at the service counter
Professionalism can be compartmentalizedYour role
Should we have an organization like the lawyers that have their BAR to set requirements to work on vehicles
We sometimes devalue our knowledge and service and give away our time
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