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Remarkable Results Radio Podcast - Carm Capriotto, AAP EPISODE 592, 27th November 2020
Avoiding Comebacks with Dave Hobbs [RR 592]
00:00:00 00:33:36

Avoiding Comebacks with Dave Hobbs [RR 592]

Dave Hobbs automotive service experience spans 40 plus years in the industry, starting out as a technician and then as a service manager working in his family’s repair shop (Hobbs Auto Electric) in Kokomo, Indiana. After leaving Hobbs Auto Electric, Dave began working as a hotline advisor and field engineer at GM’s Delco Electronics. Those roles eventually led to becoming an electronics systems instructor for thousands of Delco Electronics / Delphi engineers throughout North American and Asia.

Dave is currently the lead technical trainer and course developer for Delphi Product and Service Solutions. In addition, he serves part-time as a contributor to Motor Age Magazine and as a field correspondent for MACS Worldwide (Mobile AC Society). Dave’s previous episodes HERE.

Key Talking Points:

  • Avoiding comebacksFirst avoid being defensive to customer, then schedule vehicle to be looked at again ASAP
  • Technicians have to have confidence that they can fix anything- but be careful you don’t become too prideful 
  • Mistakes happen all the time- there are so many things that can go wrong inside a repair 
  • Quality control helps prevent comebacks 
  • Aftermarket right to repair actData access just got passed

Resources:

  • Thanks to Dave Hobbs for his contribution to the aftermarket’s premier podcast.
  • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
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This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

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