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The Arch Collaborative, User Satisfaction and Optimizing the EHR with Amy Maneker
Episode 821st January 2022 • This Week Health: Academy • This Week in Health IT
00:00:00 00:06:07

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Today on Insights. We go back to a conversation Host Bill Russell had with Amy Maneker the Physician Executive Advisor - Arch Collaborative at KLAS. The topic of discussion was The Arch Collaborative, User Satisfaction and Optimizing the EHR. And Bill asks Amy what have we learned about working together to revolutionize and improve the EHR experience?

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The Arch Collaborative, User Satisfaction and Optimizing the EHR with Amy Maneker

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Bill Russell: [:

Tracey Miller: Today on insights. We go back to a conversation [00:00:30] host bill Russell had with Amy Maneker, the Physician Executive Advisor - Arch Collaborative at KLAS. The topic of discussion was the Arch Collaborative uses satisfaction and optimizing the EHR. And Bill asks Amy, what have we learned about working together to revolutionize and improve the EHR experience?

vis on the show, and several [:

And you talked about IT spend, voice recognition, scribes didn't correlate to user satisfaction. And we talked about that a little bit. Then you shared how personalization training and ongoing ownership and engagement were the keys to satisfaction. That was 2018. What have we learned since then?

e data. So there've been the [:

But I think the EHR plays a role in burnout. Sometimes, it's because it's part of the cost, but sometimes there's also, it's where a symptom of the disease. So if there's more regulatory requirements put on the [00:02:00] physician, you'll see it in the EHR. So they'll blame the EHR. Or if the physician is asked to be doing all these mundane tasks, that really could be offloaded, if we did team based care, they'll feel it in the EHR.

action and may or may not be [:

What I like about it is it's a survey tool and it basically says, hey, does your EHR allow you to provide quality care? And if so, why or why not? What are the components? And the three components despite more data than two years ago, much more data still hold true training / education, personalization and what I call shared ownership.

t terms for it. I think it's [:

And she even talked about, Hey, you have to have ongoing education. And she talks about personalization. She talks about shared ownership by they're very specific. They have one flavor of it at Epic, or they have one term. Physician builder. I think there's many more ways to do [00:04:00]physician ownership and engagement beyond the builder.

And that can be vary between organizations and it can even vary within an organization. So the orthopods may have a physician who's involved in a certain way, and the primary care providers may have a different. In fact, one of my compatriots says we don't use the title, physician builder. Call it EMR director. One of the tools they can use as being a builder.

nd that clinicians generally [:

Amy Maneker: It's not uncommon that when people ask for an "optimization," I'm using air quotes. Let me speak to things, but it's actually there. But the [00:05:00] other common thing in informatics is we need to focus on what they're trying to achieve, not what the user says they want. Because what they says they want is not necessarily A, the best way to achieve it, or if the software isn't going to do it, or that's not really what they want. So someone recently said on a podcast, let the experts do their job.

ion. So you can say, I want, [:

Bill Russell: I want to thank Tracey for another great episode. If you have feedback regarding the content and materials that you just heard and would like to help us to amplify great thinking to propel healthcare forward, please send us a note [00:06:00] hello@thisweekandhealthit.com. Thanks for listening. That's all for now.

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