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Johnny Bofilios with Accenture
15th November 2023 • The Industrial Talk Podcast with Scott MacKenzie • The Industrial Talk Podcast with Scott MacKenzie
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Industrial Talk is onsite at SMRP 31 and talking to Johnny Bofilios, Sales Capture Manager at Accenture about "Why Industrial Maintenance Matters".  Here are some of the key takeaways from our conversation:
  • Industrial IoT security and reliability conference. 0:00
    • Palo Alto Networks has a new report on industrial IoT security, highlighting improved ROI and reduced complexity.
    • Industrial talk podcast host Scott Mackenzie welcomes listeners to the 31st annual SMRP conference in Orlando, where professionals gather to solve problems through reliability tools and techniques.
  • Maintenance matters and its importance in various industries. 2:42
    • Practitioners organize SMRP conference to share knowledge and improve operations.
    • Johnny emphasizes the importance of maintenance to prevent equipment failure and ensure reliability.
  • The importance of maintenance in various industries. 6:05
    • Scott MacKenzie highlights the importance of maintenance in various industries, emphasizing that it's not just a cost but a crucial aspect of reliability and asset longevity.
    • Johnny agrees, adding that neglecting maintenance can lead to more significant costs in the long run, and data analytics can help predict and prevent maintenance issues.
    • Johnny : Maintenance is often seen as a bad word, but it's essential for asset management and reliability.
    • Scott MacKenzie: Maintenance is not just about fixing things when they break, but about proactively managing assets for peak performance.
  • Maintenance professionals' importance and Accenture's innovation center. 12:05
    • Scott MacKenzie emphasizes the importance of maintenance professionals having a desire and passion to care for the systems they work on.
    • Accenture's industry X focuses on reducing cost of revenue through innovation and strategic approach to asset management.
  • Maintenance and reliability strategies. 15:40
    • Scott MacKenzie and Speaker 3 discuss the importance of focusing on the fundamentals of a business, such as customer satisfaction and on-time delivery, in order to improve overall performance.
    • Johnny emphasizes the role of leadership in driving change and improving processes, citing an example of a janitor who went above and beyond to help a passenger.
    • Johnny is a maintenance expert who is passionate about his work and wants to help others succeed.
    • Scott MacKenzie interviews Johnny at SMRP and highlights the importance of maintenance in the industry.
Finally, get your exclusive free access to the Industrial Academy and a series on “Why You Need To Podcast” for Greater Success in 2023. All links designed for keeping you current in this rapidly changing Industrial Market. Learn! Grow! Enjoy!


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Welcome to the Industrial Talk Podcast with Scott Mackenzie. Scott is a passionate industry professional dedicated to transferring cutting-edge industry focused innovations and trends while highlighting the men and women who keep the world moving. So put on your hard hat, grab your work boots, and let's go.


Alright, once again, thank you very much for joining Industrial Talk. And thank you for your continued support of a platform that is dedicated 100% dedicated to industrial professionals all around the world. Because you're bold, you're brave, you dare greatly you innovate, you collaborate, you solve problems, you make the world a better place. That's why we celebrate you on this platform. And if you can tell little buzzing in the background, we're at SMRP, the 31st annual SMRP conference here in Orlando. And it is it is a collection of professionals that want to solve problems through the tools that and that are available in reliability, it's all here. And there's a lot of passion, a lot of desire to make sure that that happens. And I need for you. This is this is a this is a go to thing, this is your task list, you need to go out to to get engaged, if you want to be in the world of reliability, this is your first stop They have a lot of activities. And of course, you need to be a part of the 32nd annual SMRP conference. And I'm not sure where that's at. But it's next year about that Johnny, Johnny is in the hot seat. And of course, he is a master at reliability. I've known him for years, he is the man Hey,


don't just go and Great Scott, how about you please


feed that music. God got too many things going on there at the centers that company. Cool. I like that, say having a good conference, having


an amazing conference, why? I tell you that you're talking about the importance of SMRP. Or why why folks should be attending SMRP It's a unique organization, because it's not it's a not for profit. It's organized by the, you know, by the practitioners and by the and the folks that supply technologies and innovation and services to help the practitioners, you know, perform better optimize their operations and be reliable. So it's again, it's not a it's not if you come if your attendees, if you're not, if you're not attending it, or you're not a part of it, at least explore it because they give you a great bottle body of knowledge with information that you can use to run your business. Very


good. I'm all in and he's a Clemson fan.


Go Tigers,


how are they doing the Chairman? Good. All right. No, not like the


old days. Now. You know, it's up and down. Right? sideway.


We live in LSU. We live it all the time. Most definitely. Now, what makes this conversation so unique, and I'm pretty excited about it is that he's our man on the street. He's been walking the floor. He's been interviewing and talking to individuals about why maintenance matters. And I want to I want to hear what you have to say about that feedback. Talk to us a little bit about that. Yeah.


So you know, originally when I, when I decided to have talked with you about this topic, I said I'm gonna come in and talk about what I believe why maintenance matters. And I said, Well, wait a minute, what nobody wants to hear what Johnny believes, what they want to hear what other people believe. And we can kind of circle back. Once


you're on and believe exactly, you Johnny could just sort of summarize and say yeah, I agree with them. Exactly. So


so I've got some interesting quotes, right? First of all, when I first started walking to someone say why does this matter? They look at me like I'm


you know, how are you gonna third? I don't know where to look at your third eye.


So I guess so. I said Does maintenance matter? Or why does maintenance matter? So I asked the question both ways, right? And a lot of the folks, one of my favorite quotes, I'm gonna start with that. One is, it's he said, Look, Johnny, if you don't take care of your assets, they will die. So basically, maintenance maintenance matters to prevent murder.


That's, I always look at it from a doctor's perspective. But you're absolutely right now he's a colorful character, but he's true. It's very true. So what who was he representing? I mean, what did you get any sort of insights into it? Yeah, it was.


Yeah, yeah. So it's Al Smith, they make probably, if you go to Home Depot, or no, no, excuse me, Lowe's, every single hot water heater you buy from there, it's probably made by these folks. Okay, so. So they're their business is very critical to our showers, right? Bathing? Yeah, without those, we're not gonna have them. So at the end of the day, you know, they make sure that their their equipment is operating as reliable as possible, maintaining them, so they can then they can put those


manufacture those water heaters. But this is always fascinating, from my perspective, when we have conversations about what exists out there in the economy. They are the first time I've ever heard anybody talk about water heaters, right? But they manufacture, they don't just magically appear, like, oh my gosh, my hot, my water is hot. I never even think about that. But they have, they have every bit of the same drive to make sure that their manufacturing is reliable, because you just can't just gasp


You know, you're not Scott, we live everybody in this in this conference, whether we are a vendor, service provider or practitioner, we live and breathe, and sleep about maintenance and reliability. Yeah, I mean, it's, it's kind of geeky. But that's what it is, right? And these are the assets like these water heaters. We make everyone here that they make foods that we eat, clean water that we drink, reliable grid for electricity, right? Water heaters. And without maintenance and reliability, those things don't get done. And I know leadership, a lot of time executives think of maintenance as a call center. But without that without maintenance, you know, nothing happens.


I think that maintenance as a as a treatment of of costs gets a bad rap. Because it always from a from a financial perspective, it's always a one for one, if I spend $1, here in maintenance, that's $1 off of my bottom line. It's not treated as capital, right? So you don't depreciate a maintenance. That's and that's sort of a it's a fallacy, just because I think that yes, it's true. The treatment of maintenance is clearly that the way it rolls. But the reality is, is that you can't The other option is that everything just falls apart. And then you're just capitalizing all that it's just always been treated poorly.


Yeah. And I want to do some more quotes. But I want to talk about that. Just Just one more note on that is, you said something earlier, like if you don't maintain yourself, your body, right, yeah, your body will break down and you'll have you'll you'll you'll have some type of illness or something ailment, if you defer maintenance, and you don't, or you reduce your maintenance costs, because you want to put your money somewhere else, eventually, you're gonna pay for it, and you're gonna pay for it not just dollar per dollar for more than 10 times $1. Right. Yeah.


And I think that they many forget about that many just they look at the world from a quarterly perspective. But eventually, you know, sweating, the acid is not a strategy, but they do. But that's where a lot of the the the data analytics, the this sort of desire to collect the data to try to be more predictive in their approach to maintenance. So you can not do planned maintenance, you do more than the other type of maintenance, right?


Yeah, right. Predicting All right, give us quote. Alright, so this is another good quote, I think I told you this before we started, I loved it. Right. I was talking to a young lady from the US Air Force. And I said, Manda, why does maintenance matters? And she says, Well, if we don't maintain the Airforce Base, pilots don't have a house to sleep in and live in, then well, then then can't fly airplanes to defend our country said that. See maintenance matters to her that way. See,


what's interesting, I what I am getting a sense. Maintenance is not complicated. The logic behind maintenance, everything is like, well, you don't do it, then that thing falls apart. And I really I can appreciate that.


Yeah, absolutely. Yeah. And think about it. I mean, a pilot has to have a place to sleep, they gotta get their sleep because we don't want pilots fatigue going out there and battle right. So you know, what these folks do all the way from the janitor to the maintenance person. Right. So it It


makes sense. Yeah. You sat there and said that that's true. Give us another quote. All right.


Here's another quote. This is from somebody, Birmingham water. And this gentleman said, he said, you know, he goes, Look, he goes, we obsess how to keep our assets and running, right? Because it's all about our clients, we got to provide him clean, reliable water. Right. So if we don't maintain him, we're not going to prevent them. Why


do you think, Johnny, what do you think maintenance is? I mean, it ebbs and flows. Like there's organizations that will say, where we're maintenance centric, where we're reliability centric, we want to make sure that our assets are up and running and operating at peak performance. But then you come back a couple of years later, and it's it's it's not the case. It's not sustainable. Why?


So it's the it's, it's, it's only important when something bad is happening, right, you know, the lines down, right, the water main broke, the, you know, the substation blew up or you know, whatever. And then leadership, oh, maintenance, maintenance, go fix it, go fix it. And then they see your hero for a little bit of time. And then it's forgotten about and it's gotten it gets this goes and goes away, trickles away. And then eventually, you know, it something happens again? Well, I think is like, if it wasn't for the people, like this gentleman that cares, this, this is this is somebody that cares, things wouldn't run, right. If we left it up to the to the leadership, and they kept making those decisions. Imagine how much what impact that will have an organization. So I, I think that maintenance is like the, it's always seen as a bad word. Every time it goes. Yeah, well, yeah.


I agree with you. 100%. Yeah. And I don't understand why that. Yeah. It's


like it's like, sales, sales, a bad word. Right. Right. So sales maintenance, every time you talk to somebody say it's not about maintenance about asset management. And I'm like, Okay, well, how do you maintain your assets?


You're gonna have to have some sort of connection, you're going to have to maintain it. I mean, a doctor, if I go to a doctor, I'm not. He's gonna have to help me. That means interacting with me in some way, shape, or form and dealing with whatever my challenges are. Right. Exactly. There's no other way of getting around it. Yeah. Yeah. I just think it's short term.


Here's some other quotes though. This is these this might be something piggyback. Just yeah. So I got some interesting quotes on this. Yeah. So So why does maintenance matters? He says, Well, it's because of my job and I get paid. So I have to make it matter, because I get paid to do it. Right. So. So, but I don't think a maintenance manager or maintenance tech, or, or does it just to get paid? I think they can. I agree. I agree. Right? Yeah.


I think you're spot on. And I get a sense, you better have a desire, a passion to care. That that. And I have to say that many of these professionals that are out there are on the front line. They know that they're responsible for the operations of those those that acid, whatever it is, and I think they take it personally. Yes. And then they have to fight to get it's a really interesting psychological challenge


your fight for your right for me.


Okay, go run with that. When That's all yours. It's all yours. Let's, let's give me one more quote. And then we're going to transition into a center and what how it was central? Yeah. So


I think at the end of the day, it's the common quote, was always because it's how we keep our equipment healthy, right? And in our equipment has to be healthy. And if there is healthy, we produce more product, right? We make more, you know, we get more quality water, we're safer. You know, we're profitable. I mean, at the end of the day, it does have it does make value sense, right. Dollar sense.


So with that said, and I agree with you, 100%. And I'm, I'm a big fan of the maintenance, you know, professional reliability profession, the asset management profession, whatever you want to call it. Because I I truly believe that their their hero level because they do care. They do have a passion. You're not just getting anybody out there. That's just like, Yeah, whatever. Right motor fail. I don't care. Yeah, because they know that it's their responsibility. So talk to us a little bit about a center.


Well, Accenture is a global strategic consulting organization and technology. Been around for forever. And the the group that I've worked for is industry X, and we're all about helping companies. At the end of the day. It's all about reducing cost of revenue, right? I mean, you have to buy product to make product, right? How can you maximize the quality of that? Right? reduce your waste, and, you know, operate your equipment as efficiently as possible. So if we, you know, from whether it's reliability, excellent weather supply chain capital discipline, asset management, you know, we bring a strategic approach to it. But I think what differentiates our center from a lot of other organizations is how we've an innovation, right? It's all about the innovation, bringing all that and like you said earlier, predicting, analyzing AI, those types of things. And that's what you'll probably see in edge. If you get more acquainted to


it with the organism. Why is that important? Why is that a strategic focus for a center to do that? Because you're, you're hitting on a lot of topics that let's say, I'm, I'm, I'm a mid mid to large, small. I mean, there's just a lot of moving balls in that, where do I start? What do I focus on? Where? I mean, what's my first step? That's always a challenge?


It is it is. And everybody wants to come in and solve that with technology or with Sir, yes, no, that's not you got to? What are you trying to do? Right, what is your objective? What are your strategic goals? You know, like, for example, I do a work with a large transportation company out in New York, and the CEO, and the President always talks about his say, customer satisfaction and on time performance? Well, it's a good start. Yeah. Then we've looked at how do we support anything we do any innovation, any strategies, any, anything that we want to, you know, if we're going to create a reliability program, if we're going to look at technology to help improve? How does it all improve on time performance? I think you got to start with the end in mind, and then work your way to identify the right things to that, that solve that problem.


Do you think that there is a benefit to blocking and tackling the the fundamentals? So if if my my passion and my desire my strategic is customer satisfaction and on time delivery and improving that and moving that needle? Whatever the metrics are? That's an organizational conversation that is like, how do we do business today? What do we want to do business tomorrow? How do we process that out? What what are some of the things that are preventing that from improving? Or are we are we good? What are the gaps? And then rolling the technology? Is that sort of a if there's a technology that is necessary? Correct,


I think it starts with people, the people that make things happen, and they have to want to change. A good leader a good. Like I said, the president of this organization has made a 180 with this, this or this transportation company, and every everybody like you'll walk like I was down one day, I missed the train. And this lady that was working, she was just a janitor. She says don't It's okay, the other one is coming. And she says, I said, Oh, great. She goes, Oh, you have a nice suit. And then we started talking and I said, What do you do? She goes, Well, I help I help passengers. And by keeping everything clean, which keeps everybody set the customers happy. Yeah. So how did that happen? She didn't just do it. That had to come from leadership. Yeah.


Yeah, I think it's so important. If you look at it from a macro perspective, all of the things that are happening out there, and when you look at the economy, the there's there's inefficiencies. Yeah. Yeah. It's, it's massive. And I, and again, it's like, where do we start? How do we start? You know, make that first step. But you, but it comes with what do you want to go? Yeah, I like that.


Yeah. Where do you want to go? And then you got to get the people wanting to go. Right.


That's a challenge. Because it always gets down to the the people and it just always does. It is you get in everybody sort of shaking their head in the right direction. And like yes, yes, yes. That's really, you know, I can appreciate it. Johnny, you are absolutely spectacular. How do people get a hold of you?


So the force of Johnny dot fulfill iOS? That's B o f i l And great job Scott. As always, you're awesome. Johnny. It's no blush


All right, we're gonna have all the conference. Contact information for John Cena blush, contact information for Johnny out on Industrial Talk and his conversation. This conversation will also be out on Industrial Talk. So if you're not reach out to him, put that in your to do list make sure that he is connected because he's, he brings a wealth of knowledge. We are broadcasting from SMRP 31 Put this on your calendar for next year 32. You will not be disappointed you get to meet people like Johnny and others who are really destined to solve problems and help you succeed because you need to succeed You go out to get engaged. They have a lot of activities that are out there. I've got a piece of paper that says, you know, they've got an international summit. They've got symposiums you want to be in, in the reliability world, you need to get connected with SMRP Go out to We're going to have another great conversation shortly. So stay tuned, we will be right back.


You're listening to the Industrial Talk Podcast Network.


Yes, my friend Johnny never disappoints. Loved the conversation of why maintenance matters at SMRP. It was great that he was just saying, let me just be the man on the street and walk in the conference floor asking questions from all of these professionals that get maintenance matters. And if you're in the maintenance, reliability and asset management space, boom, is the place to go. And you find people like Johnny all the time, and others and they're just very passionate about doing what is right. Alright, Industrial Talk is a platform for you. We want to amplify your voice. We want to be able to sing your praises, go out to Industrial Talk, let's collaborate. It's easy peasy. Just fill out a form. Talk to me. And then let's see what we can do. Because it's important that we continue to educate, collaborate, and innovate no matter what part of the industry that you're in. People will be brave. They're greatly hanging out with Johnny changed the world. We're gonna have another great conversation coming from SRP.



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