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Welcome to the industrial talk podcast with Scott Mackenzie. Scott is a passionate industry professional dedicated to transferring cutting edge industry focused innovations and trends while highlighting the men and women who keep the world moving. So put on your hard hat, grab your work boots, and let's go.
Alright, once again, thank you very much for joining the industrial talk the number one industrial related podcast in the universe, Nancy. It's backed up by data. And we are broadcasting live. We're on site at SMRP, the 30th annual SMRP conference, and it is in Raleigh, North Carolina, there goes a fan right there. And we are just highlighting some of the best professional solving problems. And if you're in the maintenance of reliability space, you need to be involved with SMRP. Alright. This is a big conversation. This is probably the most famous individual I've ever had on my podcast, Nancy Regan. Hi, Scott. She is in the house. She's in the hot seat. And she is speaking at SMRP How are you doing? I gotta tell you, man, I was so excited.
I was excited that you're here. When I
got that text, I couldn't believe it. I couldn't believe it. If there were two people I could pick to be able to see this week. It's you and Susie
right here right now.
And having a good time. Now you're uh, you're here and you're speaking on human reliability. And I'm just jumping the gun. Give us the background on who Nancy is.
Well, I was born the daughter of a blacksmith in Everett, Massachusetts.
Whoa. Whoa. Really a blacksmith? Really?
Really? When you asked me that was kind of like a joke that I know. But it's like, yes. Yeah. She's,
she's telling the truth.
01:48soul into it. And now in the:
Those were the days I remember.
I remember my family coming to the gate when I get off the gate. Yeah, it would be. I would see my family. Yeah.
I miss those days.
I do too. So
anyway, and then and then you're just you're RCM. I was telling somebody that you were designing some components to the catapult system and whatever. Well, I
facilitated analyses analysis on them, where I where they I asked the questions, and they make they answered them, and we created a maintenance plan together for that stuff. That's when I first started my career. That's in the late 90s. I'm totally dating myself now. Oh, yeah, you are.
Brilliant. Doogie Howser, girl. Brilliant. All right. That's MRP. And of course, you've got the street cred and reliability RCM specifically. And you're speaking on the topic of human reliability. So help us
define what that looks like.
Okay, so that's the gist. Now, the more so I've been doing Reliability centered maintenance for 25 years. So
you know, you're dating, you're saying? No,
but I started when I was 10. So now you're 35? Yep. Actually, I'm kind of I'm okay with being my age. It's I should be Yeah, I know. I am. I don't have a problem with okay, I'm way good. Okay, good. So anyway, the more than I do RCM, the more I realize how much we humans have in common with our machines. And in fact, we have an invisible machine built in side of us called inner success mechanism.
Inner Success Mechanism, okay, got it.
All you have to do is know what it is and how to operate it and you can achieve just about anything.
Okay, so here it is. What is an inner success mechanism? How do I know? And I want it now.
Okay, so I flew out i If, if you Scott or anyone out there has ever been stuck on a goal or frustrated, you're not alone because I was You have to until I found clarity in four very unusual places.
Pepper us with those four very far. Yeah.
Reliability centered maintenance. RCM thermodynamics. Physics. Any you ready for this one? Yeah, go and do monk, a Hindu, a Hindu, okay. Yep. Okay. So when you do Reliability centered maintenance, you build an fmba, or a filling Modes and Effects Analysis. And the first step is writing functions. And you start with the, with a primary function. Well, the more I thought about it, the more I realized that we as humans have primary functions to, you know, we, it doesn't matter if you call it a goal or your purpose or your mission, all you have to do is realize that it's that thing that keeps nudging you that thing that keeps poking you to do to work on, I call it my heart's desire. So that's one thing that we have in common with our machines. So, here's another thing that, you know, I don't know, if, if you're listening to this podcast, then you probably have a goal. And it doesn't matter if it is personal, or professional. But sometimes we have really lofty goals, and then the voices can start like, Who are you to want to do that? Don't tell anyone, you're gonna do that. They'll think you're insane, right? So I think that as human beings, I'll speak for myself, I struggled for a long time with the things that I want to do, like, how is that ever going to be possible? And that's when thermodynamics comes in.
Okay, are you ready for this? Yeah. Okay, cool, then, the first law
of thermodynamics says that energy can neither be created or destroyed, it can only be transferred from one form to another. Now, when you think about your goal, you may feel excited, you know, you may feel joy, you may feel relief, you could feel all kinds of things. So that just proves that the thought of your goal is energy. Right. Fair enough. Okay. So if it's if the first law of thermodynamics is true, which it absolutely is, because it's because of the first law of thermodynamics that the air conditioning is on in this room, right? Refrigerant changes state. If that's true, then that means that your goal already exists. All we have to do is use our power and our will and our determination to change its form, we have to take action and bring that form to life. So when I when I put that together for myself, I mean, I heard all this stuff. I didn't come up with this. But when I put all these pieces together for myself, I realized I can achieve it cuz it's already there. I just have to change its state. What do you think? Am I you think I'm in? No, no,
no, no, I'm sitting there. I'm trying to think I'm trying to internalize what you're talking about. On my half.
I'm trying to Okay, I got it. I got some lofty goals. And and, you know, what,
what are those? The barriers? What am What am I? What am I experienced? What is it? And you know, it's a it's a reflection?
Do you ever doubt it? Are you ever like, oh my gosh, am I can be able to do that
by saying no. Am I a psychopath? Or not? Oh, that's like, I think I can I can achieve anything that that? Okay. No, but it's, yeah, some days maybe I guess you're right. I mean, I can say,
well, we all have our moments. But yeah, but when I heard it when I heard it expressed that way, and maybe you know, because I'm an engineer by degree. So when you throw thermodynamics at me, I kind of I get it. Yeah, right. Okay, so then physics comes in. Right. And, you know, have you Surely you've heard of the power of positive thinking right now? Yeah. So a lot of people think that it's just like wishful thinking. It's this Frou Frou stuff? Well, okay, but really, it's just physics. Because we live, you may have heard the term, we live in an ocean of motion, meaning everything's moving right? Like this microphone. It's not static, it's moving. And we know from physics, that everything that moves has a vibration and a frequency. So the frequency is the speed at which it moves. And we know from quantum physics that like attracts like. So that's the whole premise behind the power of positive thinking, where if you this is what I learned from the Hindu monk, he said that the key to the success mechanism is that you have to keep your goal in your mind. It has you it has to be constantly repeating in your mind. You have to be constantly remembering it, but that is because when you do you actually raise your vibration. So now you it's because it's physics. I'm not being a nut job here. Now you are literally vibrating at a different frequency you are vibrating at a frequency at which you now attract the people and the opportunities and the things you need to take the next step.
So with that, you know, there's somebody's gonna say, hey, Nancy,
is it working for you?
Yes. But here's the thing. All of this stuff that I just said is simple, but it's not easy. Because have a you ready? Do you have a drumroll on that?
Let me let me see just one second. Let me let me do this. No, we do this tank type.
Drum roll. It's a joke roll. That's still a gerbil. I have I don't think I have anything else. No, I have chirps. No, I don't have but
we can do this. Okay. Okay. So you know, if this stuff were easy, then everyone would be living the life that they want. But what I learned from this Hindu monk, his name was Brother Ananda boy, and all this I was just surfing the internet. And I saw a talk that he gave called, your thoughts can change your life. That's how I was made aware of some of this stuff. But he mentioned duality, where we live on planet Earth and not fantasyland. So we are all subject to duality. There is good and bad, there cannot be darkness without light, for example. So there is this constant thing that we have to deal with. Now, the best way to illustrate duality is think about Las Vegas, Nevada. At any given time, you can dine in the most exquisite restaurants, you can shop in the finest places Chanel and Gucci and Christian Louboutin, you can say in the most opulent hotels, but simultaneously, there's garbage on the streets, there are people sleeping on the streets, you can't go 20 feet without watching someone dig in the garbage for their next meal. So there is this constant duality. And so as humans, we we have to fight the urge to like being negative, or sit on the couch and just watched.
But it is easy to be negative. Yeah, it's easier. There's no friction there. It's like it's like a superconductor. It is like, it's, it's there's no friction.
Yeah, none of this stuff is easy. And we're, we're not on this planet, to be on the couch. And to take things easy. We're on the planet to challenge ourselves and to achieve our heart's desire. And that can be personal or professional, whatever it is. But the other part, the other part of that duality is we often have these voices, you know, you're not good enough, you don't know enough, you'll never be able to do it. And then you know, these fears, like, if I do this, they're gonna think I'm an idiot, they'll finally figure out that I don't know what's going on. And here's where thermodynamic thermodynamics comes in again, and with what I'm going to suggest to you, you really may think I'm a nut, and you may never have me back
again. No, no, no, no, I'm all buckled in. Let's, let's get it all buckled in here. Okay, click, get going.
Okay, so when it's, it's part of this duality, and it's the way the world is set up. It's like, we've got this stuff that hounds us, the these voices and these these fears. So fear is one of the biggest killers for human beings. It will Its job is to strangle us, and to keep us small, unless we know how to manage it effectively. Now, one of my mentors, Christina Thomas Frazer, she taught me something really important about fear. First of all, all fear is real. But there are two kinds of fear. There's valid fear, and there's invalid fear. So let me ask you a question, Scott. Let's say you for me. All right. You wake up at one in the morning and you hear someone trying to break into your home, and your children are our home for the weekend. They're spending the weekend with you. And your wife is next to you. Yep. And you hear someone breaking in? I'm going to assume you will feel some sort of fear. Is that, is that fair enough to say?
Yeah, yeah, I'll be it's a I don't know if it's fear, but it's all fight like,
yeah, that's my next question. What are you going to do? I'll
fight like a son. Like a badger.
There is nothing that you will allow to come between you and your family right now. Okay. See, that's valid fear. So valid fear rarely keeps us from doing what we know we need to do. The invalid fear is the stuff that kind of makes us feel strangled. Like okay, you just end up sort of from the internet or answering emails instead of working on the paper or doing something that you want to do. So if we bring thermodynamics back into it, this is where you're going to think I'm not. And what Christina taught me to do is that you name this fear energy. I mean, you name it, I have all different kinds. There's probably more than one in your
life like, well, I can name like, like, your name, what are your fears? Scott?
Yeah, like Johnny or whatever name you want, right? You name it, and you give it a job. It is remarkable at finding parking spaces, smoothing things out after you've maybe had a little tiff with your spouse, oh, keeping the middle seat on the plane empty. And reserving overhead space for your, for your, your suit your carry on. It's wonderful at that. So because you because this fear is energy, and you an energy cannot be created or destroyed. You can't. You can't just work through the fear. You can't you know, some people, they always push it aside and keep moving. You can't, because it's thermodynamics, you cannot destroy it. But you can flip it on its head, and you can turn it into your supercharged assistant. And I'm telling you, I don't know if there's anyone out there if you think maybe you feel you think that I'm not. It is remarkable how this works.
Okay, so let's, let's take that analogy of the plane right? There. Your,
you want that middle seat vacant?
You want some storage space for your bag. Yep. Whatever else. Take us through that thought process.
Okay. So there's Okay, for example,
yes, I'm concerned, I want to, I don't want to sit
next to you traveling to a conference and you're presenting, and all now you're all tied up in knots. Because you're afraid you're gonna forget what you're going to say, once you get up on the stage still do that all the time. You name well, but when I use this technique, I get it off my back. So I name it I have I have different names for the different, you know, for the for the invalid fears that I have as a human being, I name it and assign it a job. So mine right now, because I'm presenting tomorrow morning, is arranging to make sure that there is overhead space for me on the airplanes when I go for my flight home. So you quite literally talk to it. You name it, and you tell it to go what to do. And when it comes back, because it's always going to come back because you cannot destroy it. It's gonna keep coming back at you. You just keep giving it another job. It is so remarkable how it works on a plane I flew to and from Australia, three flights each way. And the middle seat was next to me.
I don't understand how you're saying that. And how that. It's like, take me through it. It's like okay.
Yes, I want my wife to sit in one place and might and have that separate. So what do I say?
You say to it, you name it. Right, Johnny, Johnny, Johnny. Hi, while he said, You know what? I have got to, I've got to get this done. And you got to get off my back. So what I need you to go do right now. Oh my god. I need you to go talk to whoever you need to talk to get into computer systems make that middle seat be empty for me. And you keep telling you, I'm telling you, I know you think I'm the night. No, no,
no, no, that's not it. It's I just wanted to understand it's like, okay, I
got it. You're saying, Hey, get off my back over there and do something productive for me. Right? Yeah.
That's what you're saying?
Yes. So you flip it, you change it? Got
Got it. Got it. Now, here's
one key. These things play up, especially when we're onto something good. So that's a clue for anyone out there. If you do have something you want to work on some big goal you want to do, if all of a sudden you're plagued with whatever, whatever kind of fear you're plagued with, then that's like a clue that you're onto something good. And why why is it all set up this way? It's because we live on planet Earth, and we have to deal with duality. I tell my husband all the time when he says yeah, but that's not fair. And he says, I know, I know. You're gonna tell me I have to move to fantasyland.
Yeah, I hear what you have to say. All right. Talk to us. How do they get a hold of you, Nancy?
Well, you can go to Nancy Regan.com and ancyregan.com for this URL. Got it? I got it. Is it available? Do you have to for enough American dollars you can have almost anything you want to get out of here. It really wasn't that much relatively speaking. Do you want to know how much $1,500 That's really not much if you think you're gonna have a website for 20 years. Okay, there you go.
Because it's always like that. Do we have that URL? How did you get that URL? Stumbled by that? You are great. As always, I can't believe you're nervous about just speak all the time. Always
nervous. I'm always nervous. I'm gonna forget. Yes, I'm always nervous
since Shut the front door. All right, we're gonna have all the contact information. And Nancy out on industrial talk. Once again, we're broadcasting from the 30th annual SMRP conference here in Raleigh, North Carolina. Great people, great solutions, solving problems. Right here. Put this on your bucket list for next year. I think it's in October, and it is in Orlando. All right. We're gonna be back and wrap it up on the other side. So stay tuned. We will be right back.
You're listening to the industrial talk Podcast Network.
He Yeah, yeah. That's the legend. That is the Nancy Regan legend. RCM Reliability centered maintenance. You need to reach out to her without a doubt. And you can tell one, she's passionate, too. She wants you to succeed. And she wants to help you any way shape. She can. Nancy Regan, you go out to her stack card on LinkedIn. And yeah, she's got a header that's, she's speaking and you get. It's all chock full of great things that are associated with RCM. Yeah. Yeah, you will not go wrong with that one. All the contact information for Nancy is out on industrial talk.com accord according as well as her wonderful LinkedIn profile. They're right there, right there she is awesome. So reach out, do not hesitate. Reliability, asset management, maintenance, you need to be if you have any passion around that you need to be connected with SMRP, the Society of maintenance and reliability professionals, and look at their next conference coming up this year, get engaged, you're just going to be involved in a lot of incredible professionals passionate once again, passionate about reliability, and a must to connect with because we need for you to be successful. And a part of that success equation, of course, is being able to to perform and manage your assets and keeping them up and running and all of that good stuff, as well. As you know what Nancy was talking about, right here between the ears, the noodle in your head, important stuff, all of it. All of it is important, and we need for you to be successful. All right. Be bold, be brave, daring greatly. I said all the time. Because you are wonderful. And this is a celebration of you, industry professionals, hanging out with people like Nancy, you're gonna change the world. We're gonna have another great conversation coming from SMRP shortly so stay tuned.