How has Matt Lachowitzer been able to expand his multi store business while maintaining the culture within it? How did his team support each other through the sudden passing of a key manager? It all starts with building better people. So how do you do that? How do you find those unicorns that want to grow with your company and lead better lives themselves?
Matt Lachowitzer, Matt’s Automotive Service Center
, Fargo-Moorhead, North Dakota and Minnesota. Listen to Matt’s previous episodes HERE
- Lost a key manager that passed away in the shop- 43 years old. Got the shop back together with the help of the other shop managers. Paid everybody for the day off for the funeral and for the day that they closed. Promoted within and already had potential employees in the wings- always be recruiting.
- A new hire must read 2 books (Customer Service Revolution- John DiJulius and Unstoppable- Dave Anderson) and will spend 30 days in training before they're really set loose.
- Multiple different layers of managers- district managers, store level managers, shop foreman, and a lead tech that oversees all the shop foremen.
- Don't just build better team members, but rather build better people.
- Focus on hospitality training.
- Rip off and duplicate- nothing's new, you just have to make it yours.
- FORD - family, occupation, recreation, and dreams.
- Acquisitions- owners retiring, consolidation.
- What is your exit strategy?
- Pay attention to Opportunities- little things that matter.
- Do research and homework on the company before investing in or buying them
- Advice if you want to grow to multi shops- have a phenomenal team before starting a new shop, people who want to grow with you. Share your goals with your team. Be transparent. Have your finances in order. Solid systems and processes.
- Keep the career path aligned so they're growing and seeing the value and the work they're putting in.
- Connect, build a relationship and have a coach.
- You learn from every interaction, every moment of everything you do if you allow yourself to be able to be open to it.
- Launched ‘Hammer Consulting’ Coaching
Thanks to our Partner NAPA AUTO CARE
Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com
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