MSO: 18 Team Members Tested Positive for Covid. How We Survived [RR 609]
Dwayne Myers is a partner in Dynamic Automotive in the greater Maryland area. Dwayne invests time in the industry with the Auto Care Association and serves on the education committee with CCPN (Car Care Professional Network). Dwayne was recently honored as one of only 17 outstanding individuals that qualified for the prestigious 2017 World Class Technician Award presented by The Auto Care Association and ASE. He is very passionate about hiring and sustaining a strong and engaged team. Listen to Dwayne’s previous episodes HERE.
Dynamic Automotive is an MSO (Multi Shop Operation). They have stores in Frederick, Libertytown, Urbana and New Market. Webiste: https://dynamicautomotive.net/
Key Talking Points:
Two locations shut down at two different times
November 2020- few cases with employees, health department quarantined everyone
Loss of $100,000 during shut down
18-20 employees out of 40 total have tested positive in 6 month period- only 3 spouses have caught it
Adapted with phone service from home- Jose used app on cell phone to continue to service customers and shuttle vehicles to other locations or reschedule for the future (air traffic controller)
Tell customers the truth- the team is sick and you are doing everything you can. Received gratitude and understanding from customers
Need to take care of the customer, each other and the business
Paid all employees when shut down- had savings. Keeps cash flow of 6+ months for ‘in case of emergency.’ If you keep 8 months it can be used for opportunities (equipment or another business)
Preparation is the key to survival- the business had already been preparing for possible shut down due to Covid
Other locations showed ownership and caring nature for the affected employees and business owners
Communication is always most important during everyday occurrences, crisis and personal life
Everyone is dealing with the pandemic in one form or another
Freedom is on four wheels during the pandemic People are traveling via their vehicles more than ever
Vehicle maintenance is an investment now, not a luxury
Annual Christmas party (pre Covid)- over 150 peopleInvite your family and who you are closest with- Dwayne wants to meet them and get to know them
Way to get team members and their family completely on board
Thanks to Dwayne Myers for his contribution to the aftermarket’s premier podcast.
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