In this episode, Elevate's, Stephen Allen, VP of Get Sh*t Done, talks with James Touzel, a partner in the UK law firm TLT. James leads the Future of Law practice, a multi-disciplinary team, brought together to solve problems for clients with an emphasis on legal technology, legal transformation, and operations.
[01:30] It's about delivering the best way that you can and anticipating future client needs.
[04:38] Our collaboration with LegalSifter brought the ability to create new modules based on what clients are saying.
[07:50] You want to move quickly because like any change program, you do want to deliver on your promises.
[08:25] We’ve been looking at and helping clients with their data.
[11:00] FutureLaw is five years operationally old, we’re continuing to talk with clients about legal transformation, helping legal departments envision what their next-generation operating model should be.
[13:55] The hardest thing, is bringing people on the journey, nudging them, getting people to buy in, embrace it, and engage with it.
[16:37] The level of support that we've had to build a new team in the business was surprising.
[17:55] A number of challenger firms have become the establishment. The willingness to challenge is part of our culture.