Shownotes
Dennis Montalbano was born in San Francisco and raised in San Jose. He started his career in the service station business and operated the largest Gulf station on the west coast in volume.
Dennis then became the youngest Snap On Tools dealer at 22 years old and then the youngest Field Manager for Snap On at 30 years old. He moved to Fresno in 1982 with Snap On and purchased German Auto Repair in 1989.
Dennis shares his thoughts and wisdom on telematics and who should own data. He has advice for service writers and shares his views on paying for technician training.
Montalbano also reveals his very simple way to build your own demographic study of all your customers. Dennis also discusses the value that the independent repair providers bring to the motoring public in a very astute analogy vs. big box stores and dealerships.
A classic car collector who owns his first purchased car, a 1956 Corvette that he has owned for over 45 years. He is also a trained California certified Lemon Law arbitrator for over 16 years. Dennis currently serves on the Executive Board of Directors for the Fresno Regional Workforce Investment Board.
As ASCCA (Automotive Service Councils of California) President in 2011 and again in 2016, his passion for the industry is what drives him to serve.
Overview of German Auto Repair
| Years in industry: | 46 |
| Years in business ownership: | 27 |
| Number of technicians: | 4 |
| Number of lifts: | 4 |
| Number of bays | 6 |
| Annual estimated volume: | $1MM |
| Days Open: | M-F |
| Specialty: | 49 Years in Fresno only servicing European Vehicles |
| Aftermarket association memberships: | President of ASCCA – CAWA – CSBA |
| Special Accreditation's: | Bosch Tech 5 – California State Certified Arbitrator |
| Supplier marketing group: | Bosch Authorized Service Center since 1989 |
| Philanthropy: | Executive Director Fresno Area Workforce Investment Board – Youth Chair |
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