#33 How to Implement Performance Management in Your SaaS Organization with Denis Coleman
Denis started his career as a qualified CIMA Accountant, working for US multinationals located in Ireland, Eastern Europe and the US. It was after two and a half years of researching management practices, the behavioural science and the competitive landscape which led to WorkCompass being founded.
Denis Coleman is the CEO of WorkCompass, a performance management software designed to help organizations to manage their talent through ongoing performance check-ins, The company's software uses artificial intelligence to improve performance appraisal, revenue growth, customer reviews, and domain influence, enabling organizations to set goals for the employees, monitor their progress and give feedback.
During this interview we cover:
00:00 - Intro
01:21 - Getting the Best Out of Your Team & Teaching Grit
07:47 - Why is Performance Management Important & at What Point Should you Consider Using It?
14:12 - How WorkCompass Assess the performance & Team Management
15:50 - Why the the SaaS Industry is Still Using The Traditional Performance Appraisal Process
17:40 - Recommendations to Implement an Efficient Performance Appraisal System (Employees Feeling Helped not Policed)
24:41 - Leveraging AI, ML (machine learning) and NPL (Natural Language Processing) to assess the business outcomes
31:47 - Recommendations On Improving Employee Onboarding
33:48 - What to Look For When Hiring & Screening Top Performers
39:22 - Why Your Sales Process should be Your Star Performer