Check the Part: Warranty Fraud and Returns [THA 438]

Thanks to our Partners, NAPA TRACS, and Today's Class

The automotive parts industry faces a disproportionately high return rate compared to other sectors, driven by misdiagnoses, improper installations, and fraudulent returns. This creates a significant financial burden on manufacturers and the entire supply chain. In this podcast, the guests explore these challenges and emphasize the need for stronger collaboration and communication between manufacturers, distributors, and repair shops. They advocate for a “Check the Part” initiative, encouraging thorough quality checks, proper documentation, and accurate diagnosis to reduce return rates. By adopting these strategies and leveraging technology, the industry can improve profitability, reduce inefficiencies, and boost customer satisfaction.

Ryan Kooiman, Director of Training, Standard Motor Products. Ryan’s previous episodes HERE.

John Carney, President, FDP Friction Science

Michael Campana, Sr Manager of Quality Engineering, Dorman Products

Show Notes:

Watch Full Video Episode
https://checkthepart.com/
Introduction (00:00:00)
Impact of Warranty Costs and Identifying Return Reasons (00:04:40)
Retailer Trial and Measurable Impact (00:06:37)
Installation Best Practices and Logical Steps (00:07:55)
Potential for QR Codes and Technology in Returns (00:08:40)
Manufacturer Feedback and Data Analysis (00:10:41)
QR Code Campaign and "You Can't Know Everything" (00:15:59)
Challenges with Technician Compliance (00:17:32)
Box Swapping and Manufacturer Mismatches (00:20:39)
Distribution Verification and Fraudulent Returns Statistics (00:21:36)
Invalid Warranty Returns and Used OEM Parts (00:23:12)
Reverse Distribution Inefficiencies and Cost Impact (00:24:28)
Compressor Kits and Professionalism in Installation (00:26:14)
Manufacturer Analysis and "Check the Part" Awareness (00:28:16)
Actionable Steps for Installers and Documentation (00:29:01)
Communication Between Shops, Distributors, and Manufacturers (00:31:55)
Feedback Loops and Continuous Improvement (00:33:30)
"Check the Part" Campaign Resources and Recognition (00:35:37)

Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast:

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