Artwork for podcast Remarkable Results Radio Podcast
Private Training Huge Benefit – Bill Hill and Leigh Anne Best [AW 079]
Episode 7913th November 2021 • Remarkable Results Radio Podcast • Carm Capriotto, AAP
00:00:00 00:31:57

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Shownotes Show Notes:
  • Requires 40 hours of training a year from his techs, service advisors, and owners
  • Bill provides private training that brings his classes to 6 students to one trainer
  • The power of networking
  • The team is picking their classes and they are getting ready to split the group to provide advanced classes.
  • Their techs average tenure is 8 years. Bill believes they stay because of the training they can’t get anywhere else. Their training program is a long-term commitment.
  • Works with other shops in the area to spread the cost
  • Pays a bonus each December based on the actual number of hours trained. A make your own Christmas bonus.
  • Keeps a resume on all training completed
  • Displays a picture goal board for every team member
  • Paperless operation
  • A welcome board in the lobby with all customers who are coming in that day 
  • Key tags provide status to technicians
  • 17 bays - 5 Technicians
  • Green - Yellow - Red Light signifies the progress of workflow in the shop
  • Eight loaner cars

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