Chris Chagnon, GM and COO, Cardinal Plaza Shell, Springfield, VAJack Curran, G & C Tire and Auto Service, since 1996 two locations, Chantilly and Manassas, VADavid Huntley, GM/VP Greg’s Japanese Auto, 8 Locations in Greater Seattle, WA
Key Talking Points
COO/General manager is a day-to-day role, the CEO is focused on the future. Implementing CEO vision.
No shop is too small for a COO role
CEO letting go- stepping back from the day-to-day customer-facing tasks, accepting and trust between each other with clearly defined roles and responsibilities. The CEO needs to want the business to grow and have COO role.
COO training- promote from within business who has the insights and initiative, training classes for COO, mentor, networking groups, coaching groups
COO challenges- manage the CEO and them keep on track and direct reports below you
COO strengths needed- Challenge COO and have different approaches without fear of being yelled at or retribution. The memory of ‘gold fish’ at times-let any negativity behind. Can’t be afraid to try new things. Stagnation kills businesses. Attention to detail- pay attention to the smallest things in business without being a micromanager. Adapt and make changes constantly. Continue to move employees forward with personal growth. Self-aware and constructive. Know the financials.