https://www.youtube.com/watch?v=z7Q7J8f1F6o

Key Talking Points

• Team apathy- Is the owner being disengaged or having burnout?
• Maya Angelou quote -  “I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” If we don't care how the other person feels, we have failed.   
• Showing you care with customers and employees
• Leadership role- make the people your passion
• Engagement survey- is there someone at work that encourages my development? Does my supervisor care about me as a person?
• Think about the last time you had an engaged server at a restaurant- how did that make you feel?
• What are your employee roadblocks? How can you remove that roadblock for them?
• How are you doing? How are we doing? How is the company doing?
• Performance management instead of reviews
• High priority interrupts- addressing and correcting issues immediately
• Hiring process-12 step process, 3-6 weeks, meetings, writing assignments, discussions. Are you passionate about customers? How have you wowed a customer? How did you make an upset customer, happy? DISC assessment.

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The Panel

Jack Curran, G & C Tire and Auto Service, two locations, Chantilly and Manassas, VA. Listen to Jack's previous episode HERE

Jim Hayes joined the United States Army after High School where he served with elements of the Intelligence and Special Forces communities. After completing his goals in the Army, he moved to the Monterey Peninsula, where he turned his focus toward becoming a golf professional. As a member of the PGA, Jim held the title of Manager of Instruction for the Pebble Beach Golf Academy, where he taught golf to individuals from around the world. True to form, after achieving what he set out to accomplish in the world of golf, Jim transitioned to the automotive industry, where he currently serves as General Manager of Pacific Motor Service. Listen to Jim's previous episodes HERE