The Commitment Principle: How to Build Trust and Drive Sales in the Auto Repair Industry [RR 953]
Episode 953 •
10th May 2024 • Remarkable Results Radio Podcast • Carm Capriotto, AAP
00:00:00
00:43:23
Shownotes
Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network
Dan Molloy shares insights from his new book, 'The Language of Commitment: Will Speaking the Language of Commitment Make You Richer, Smarter, and Better Looking?' and his unique approach to business growth through focusing on commitment-driven communication rather than mere information exchange.
Dan Molloy, Molloy Business Development Group
Show Notes
- Watch Full Video Episode
- 'The Language of Commitment: Will Speaking the Language of Commitment Make You Richer, Smarter, and Better Looking?'
- Dan Molloy's transition to the automotive repair business (00:03:01) Dan Molloy shares the story of how he transitioned from the telecommunications industry.
- Obtaining funding for the automotive business (00:04:23) Dan explains how he obtained funding for the automotive repair business and the real estate involved in the deal.
- The impact of language and communication (00:08:02) The profound impact of language and communication on commerce and personal results.
- The six possible moves in communication (00:09:17) The concept of six possible moves in communication and how it transformed his perspective on life.
- The evolution of personal growth (00:11:12) Personal growth and reinvention in different decades of life.
- The concept of the future and commitment (00:13:29) The concept of the future, the significance of living in the present, and the distinction between goals and commitments.
- Leadership, commitment, and invention (00:15:44) The importance of commitment in leadership, business, and sales, and the role of inventing the future.
- The start of the segment (00:16:29) The communication business and hidden metrics in the auto repair industry.
- Moving the numbers (00:18:04) Discussion on how to steer business numbers and the importance of language in doing so.
- Communication as the only tool (00:18:16) The significance of language in communication, teaching, training, and customer interactions.
- Communication standards (00:18:45) The absence of effective communication standards and its impact on business.
- The importance of analyzing language (00:22:06) The significance of analyzing language in business.
- Building trust and credibility (00:24:31) The importance of building trust, credibility, and relationships through language.
- The act of declaring (00:25:52) The significance of making declarations and how they invent the future in business conversations.
- Commitment making rate (00:28:17) The concept of commitment making rate and its importance in effective communication.
- AI and Human Analysis in Conversations (00:38:13) Explanation of using AI and human analysis to assess conversations and the importance of speech acts in communication.
- Success Story: Commitment-Based Operation (00:39:50) An example of a business's transformation from information-based to commitment-based operation and its impact on success and growth.
- Customer Relationship and Commitment (00:41:37) Discussion of the importance of relationship-building and commitment in customer interactions and problem-solving.
