Motion- excessive motion techs/advisors being away from the work station. Using instant messaging on the shop management system for instant streamline communication
Inventory- excessive inventory isn't bringing value to customers. Has to turn over so it's not wasted money
Waiting- technicians input in system precisely parts needed and update lead time in the management system
Defects- categorize comebacks
Overproduction- doing more than what customer requested
Transportation- the movement of vehicles in the shop. Accurate diagnosis first time and identify every issue
Over-processing- don't develop processes that are overly complex. Simplify everything to key elements. Don’t overthink or over the process.
5 S event- sort (take out everything you have and see if it's necessary to keep) set and order (essential items are identified and set in order. Tape off areas where items go and have a picture of how that area is supposed to look) shine (after everything is in its place then you clean) standardized (building processes and SOP’s) sustain
People don't want to be questioning what they should do- build a structured culture
Parts are labeled specific to parts suppliers
Improving profitability- waste is time and money. Customers are willing to pay for the value you offer them
How to start? Don’t be intimidated. Do research on 5 S and start seeing benefits.
Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few?
Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day.
Broadly helps you automatically request reviews so that your customers can promote your business with just one click.
When you immediately ask for a review after service, when the experience is still fresh in their mind, // you’re more likely to get a 5-star positive review.
Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop. Visit www.getbroadly.com/carm to learn more.