Panel:

• Darren Adams from Dryfork Diesel and Auto in Carthage, MO
• Brett Bohlman from HWY 7 Service Center, Newell, IA

Talking Points:

• “Just say yes, I wish I could”
• Brett lost technician- lower car count and sell more. Technician spend more time on a vehicle, less processing time
• Top 20% make up 80% of the business- “I wish I could” to other customers and schedule around top 20% customers
• “Just say yes”- is more of an attitude and mindset, how can you say yes today or tomorrow, ideally get the customer into the shop within 24-48 hours. 
• Cannot over ‘filter’ your customer but need to say yes to the right customer- saying yes to every customer invites chaos into the shop 
• Salesman time is important- filtering qualified prospects
• Get testing done in the morning, repairs in afternoon
• Need to have proper front counter service advisors- just as important as technicians 
• Training is investing in yourself and employees
• Problems associated with people are due to lack of leadership- work on leading yourself the way you wish someone else would’ve led you. Be humble, don’t let pride get the best of you. It’s the struggle that helps you grow.

Resources:

• Thanks to Darren Adams and Brett Bohlmann for their contribution to the aftermarket’s premier podcast.
• Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
• Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
• Find every podcast episode HERE.
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