We are on Part 2 of our Service Advisor Overload discussion because we couldn't fit it all into 1 episode! How ironic! Did you know most shops are missing $300-500k in gross profit dollars because their service advisor doesn't have the time to tap into those dollars? You must build a wall of support around your service advisor.

Watch Episode HERE

Dave Schedin, CompuTrek Automotive Management Systems. Dave’s previous episodes HERE Clint White, Service Advisor Coach & Shop Consultant with CWI and currently holds multiple ASE certifications. Listen to Clint’s previous episodes HERE Murray Voth, RPM Training. Listen to Murray’s previous episodes HERE

Show Notes:

• Service Advisor Overload [THA 305]
• Don’t have your advisors do your job as a shop owner- create the environment for success
• VOIP phone systems for a streamlined process
• Don’t have one email for the whole shop!
• Are your advisors doing things manually when they could be automated?
• “Appointment Request” for the website
• Alert the customer of the progress (text capabilities)
• Pre-booking- preventative maintenance, tire changeovers during downtime of the year
• Are you “wing it” automotive?
• What is your onboarding system for an advisor? What are their holes from a behavioral standpoint? 
• Soft skills KPIs for service advisors? Measure, track, gauge and improve
• Be professional- leave the drama at home
• Accountability coach
• Understand the probabilities of each department in your shop- don’t mask it all together.
• Slowly growing into an overload- it doesn’t happen overnight.
• Eliminate Diversity Overkill- stick with what you’re good at!
• Fireflies.AI

Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

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Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com         Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com