David Kusa established, Autotrend Diagnostics in 1989 and is in Campbell, California (San Francisco Bay Area). Dave is a AAA-approved auto repair facility that provides general maintenance services for foreign and domestic vehicles, including heating and air conditioning systems, engines, emissions, fuel injection, transmissions and tune-ups.
Dave is president of ASCCA, the California Shop Association and works hard building customer relations and home town value in a city of 2.5 million people. Listen to his episodes: 127, 226
Bruce Howes has specialized in the service of European automobiles since he was 21 years old. He is a Bosch Trained technician, with extensive experience in BMW, Mercedes and Volvo. Bruce’s business background began with his family business, his grandfather owned an automotive repair shop during the 1920s.
In 2003 he opened the Atlantic Motorcar Center in Wiscasset, ME. Bruce leads a team of highly trained and certified technicians. His business takes a rather unique approach to customer service, focusing on relationships with customer and car. Bruce shares “When a customer comes in and spends more time sharing their son’s baseball game, or showing us photos from their last vacation, then I know I’ve done my job.”
Bruce is also a Dale Carnegie graduate and former volunteer with Junior Achievement.
Jeremy O’Neal is President and lead sales trainer for Advisorfix, began his career as a Service Advisor and quickly moved into Service Management at the dealership level for VW, Audi, and Porsche. His strong customer satisfaction scores and ability to increase sales consistently placed him in the top 3% of Service Advisors across the nation.
Sign up to be in the live Academy audience on Friday’s at Noon EST here.