Do You Need an Estimator? [THA 271]

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Episode 271 • 14th April 2022 • Remarkable Results Radio Podcast • Carm Capriotto, AAP

00:00:00 00:41:08

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Is your service advisor stressed? Do you have a full lot of vehicles to repair but have technicians standing around? I’ve been asking shop owners if an estimator role in the business is an important hire. I got an ear full in this Academy Webinar on how the metrics work and the role and responsibilities to consider hiring an estimator or parts specialist in your growing busy shop. All three shop owners on my panel have this role in their shops.

Watch the Episode on YouTube

John Bridgwater, Doral’s Auto Repair, San Leandro, CA. Listen to John's previous episodes HERE Mike Davidson, Parkway Automotive, Little Rock, AR. You can reach Mike at miked@parkwayautomotive.net Listen to Mike’s other episodes HERE.

John Long, Total True Automotive, Shertz Auto Service, Schertz, TX. Listen to John’s previous episodes HERE.

Key Talking Points

How do you keep your tech in the bay and the service advisor on the phone and talking with customers?
Outside calls for appointments and estimates take the most time for service advisors
Estimating requires someone that is meticulous and good with the paperwork side of things
Estimator- technical knowledge and computer skills, can step into advisor role during vacation times
The consistency of having a dedicated estimator makes things much smoother both for the shop and for the client.
Allows the service advisors more time with customers and focused on the cars in the shop
Technicians are the most on board with estimators, consider the estimator to be a “Parts Specialist”
Outside calls for appointments and estimates take the most time for service advisors
The estimator doesn’t have to be on sight at the business- can be a remote position
Link for Mike Davidson's Leadership Collection Episodes HERE
The service Mike Davidson uses to support incoming calls is Live Voice: HERE.