RR 491: Warren Parr – Diagnostic & Intensive Labor Rates – Why and How I Did It
Complete Car Care officially opened it’s doors on September 28, 1985. The beginnings of CCC began from Warren’s hobby, racing cars. In 1983, he was involved in a racing accident that required surgery and nearly two years of therapy and rehabilitation. Although not visible, the racing accident left him with a permanent, partial disability. Because of the restrictions from his disability, He was no longer qualified for a Class 1 commercial driver’s license. He had no job prospects. In order to survive, He began repairing vehicles in his garage. His business grew and soon a Fresno City Zoning Officer arrived at his home. Within 6 weeks, He officially opened Complete Car Care’s doors. CCC are now in its 31st year of business, all at the present location. In 2000, the company entered the California Smog Repair Program as a designated Gold Shield Station and in 2010 and it became a NAPA AutoCare Center.
The work ethic, methods, and skills developed from a highly competitive sport like auto racing is the foundation of Warren Parr‘s business for the highly competitive and challenging industry of Automotive Repair. He was fortunate enough to turn his hobby into his business and the disability never became an issue. At Complete Car Care, people don’t work on vehicles because they have to, they do it because they enjoy it and they love the challenge. Warren’s previous episodes HERE.
Key Talking Points:
He needed to be more productive and pay his people more
Used training to help get there
He wasn’t making enough money and discovered that he needed a new labor rate on diag work
Diagnostics labor rates
Parts profit for the year and parts for year. Parts profit for every billable hour.
$40 + $125 is diag rate
Dif between the lowest-paid tech and highest $10
Add the $10. More expensive tech doing the job
He adds his training equipment and tech cost for the year $12,000
Divide the hours you bill
He is at $182.
A slow miserable death
They start without a two-hour minimum
They don’t want to finish without a solution
If faster they will adjust
Challenge: The shop down the street is lower. How much time will it take him to go out of business?
EV’s will require this hire labor rate
Customers ask how much for the job. Rarely your labor rate.
Engine job or rear main seal type of job. He has an Intensive Labor Rate- regular hourly rate and $40/hour for parts didn’t sell
Do heavy job sell customer repair part at cost and use intensive rate
Make the average amount on parts instead of losing money
He makes an average amount or margin on expensive parts like an engine
Every tech gets 160 hours of training per year
The owner needs to be in the training. If not nothing will change if there isn’t an accountability factor from the owner
All learn together
Warren owns the tools. His techs do not have a tool bill
Thanks to Warren Parr for his contribution to the aftermarket’s premier podcast.
Vin Waterhouse’s episode on Intensive Labor Rates HERE.
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