Shownotes
Murray Voth, RPM Training. Listen to Murray’s previous episodes HERE
Show Notes
- Watch Full Video Episode
- Importance of Onboarding (00:01:13) Discussion on the significance of proper onboarding and the need to teach employees instead of assuming common sense.
- Difference between Common Sense and Common Knowledge (00:02:21) Explanation of the distinction between common sense and common knowledge, and the need to teach skills that may not be common knowledge.
- Teaching and Training Employees (00:03:11) Exploration of the practice of hiring "unicorns" (employees who seem to have innate knowledge) versus hiring good people and teaching them the necessary skills.
- The importance of teaching and training employees (00:09:01) Discussion on the assumption that employees can improve with proper training and knowledge.
- Assessing and affirming the fit of new employees (00:09:46) Exploring the need for shop owners to teach and assess new employees to ensure they understand the rules and principles.
- The effectiveness of visual sharing in coaching (00:13:08) The benefits of using screen sharing during coaching sessions to enhance learning and understanding.
- The Importance of Teaching and Training (00:17:13) Discussion on the significance of teaching and training employees, using personal experiences and examples.
- The importance of employment contracts and probationary periods (00:26:44) Explains the need for written acknowledgment of probationary periods to avoid legal issues.
- Onboarding process and company introduction (00:28:25) Discusses the steps involved in onboarding, including company introductions, purpose, and core values.
- Creating positional agreements and holding employees accountable (00:29:24) Explains the concept of positional agreements and how they help in setting expectations and holding employees accountable.
- The importance of employee buy-in (00:35:59) Explains how getting employees to buy into policies and procedures leads to better compliance and teamwork.
- Using peer pressure in a positive way (00:37:35) Discusses using peer pressure to enforce policies and get employees to understand the impact of their actions on their teammates.
- The need for structure and rules (00:40:56) Highlights the importance of structure, rules, and societal norms in creating a calm and peaceful environment, both in business and personal life.
- The best way to look after a vehicle and a client (00:43:49) Discussion on the best practices for maintaining a car and meeting client expectations in car service and repair.
- The importance of understanding gross profit and running a business (00:44:41) Exploration of the significance of understanding gross profit and having a clear business model for running a successful business.
- Debunking the notion of incentive-based pay and the responsibility of owners (00:45:34) Challenging the idea of incentive-based pay and discussing the responsibility of business owners in employee performance and financial stability.
- Reading for fun and retention (00:53:47) The benefits of reading for fun and trusting one's brain to remember key information from books.
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