Artwork for podcast Beyond the Title: Conversations with ServiceNow's Elite
ServiceNow Certifications and Community Engagement: A Path to Excellence with James Hammond
Episode 39th November 2023 • Beyond the Title: Conversations with ServiceNow's Elite • Farrah Wells
00:00:00 00:40:31

Share Episode


In this extensive and insightful conversation with James Hammond, a seasoned professional in the ServiceNow ecosystem, we dive into various aspects of his career journey, shedding light on resilience, success strategies, ServiceNow certifications, staying up-to-date with industry advancements, and the significance of community engagement. Through this discussion, James provides valuable insights, advice, and personal anecdotes that can guide aspiring and established professionals on their paths to success in the fast-evolving world of ServiceNow.

Building Resilience: The Power of Routine and Stoicism

The conversation with James revolves around building resilience, a quality essential for navigating the ups and downs of a challenging industry like ServiceNow. James emphasizes the importance of daily routines and how they can play a crucial role in ensuring consistency in performance. For him, the core of resilience is grounded in the ability to control what is within one's grasp.

The Significance of ServiceNow Certifications

James places a strong emphasis on ServiceNow certifications and their value in the industry. While there are business requirements that necessitate certified professionals on projects, he views certifications as more than just checkboxes. They validate experience and knowledge while serving as badges of honor. James recommends several key certifications, depending on one's role within the ServiceNow ecosystem. 

Staying Current in a Rapidly Evolving Platform

ServiceNow is a platform that undergoes rapid changes and updates. In order to remain relevant and in demand, professionals need to stay updated with the latest advancements. James offers valuable advice on how to accomplish this. 

Community Engagement: The Power of Connection

Building connections and being part of a community is an essential aspect of professional development. James introduces professionals to several valuable online platforms for networking and knowledge sharing. The ServiceNow Community serves as a comprehensive resource, with forums and discussions providing solutions to a wide range of challenges and queries. 

Maintaining Humility and Resilience

Throughout the discussions, one notable characteristic that stands out is James’ humility and grounded nature. He attributes his success to a series of events, recognizing that nothing happens off the back of one single occurrence. Consistent effort and unwavering dedication play a pivotal role in attracting opportunities. James makes it clear that perseverance gets noticed. His message to his 21-year-old self would be one of encouragement and reassurance. 

The conversation with James Hammond provides an array of valuable insights and advice for professionals navigating their careers within the ServiceNow ecosystem. From building resilience through daily routines and Stoicism to conquering imposter syndrome with a personal mantra, he offers practical strategies for success.

"Wherever you are working right now, building those social connections internally will help you move forward." - James Hammond

Find Out More

Connect with Farrah Wells



More from YouTube