Most people think building a personal brand is about being everywhere—but the real power comes from being consistent in one place.
I had the chance to be interviewed by Charley Mann on his podcast They Don’t Teach This in Law School, and we went deep into building a personal brand that drives real business. We talked about my story and how I went from working in top marketing roles at Coca-Cola, McDonald’s Restaurants and Sprint to launching Ten Golden Rules, and why niching down into law firm marketing helped us triple our revenue. I shared simple ways attorneys can build visibility by just answering one question a week—and how to turn that into blogs, video, SEO, and social media without burning out. If you're trying to stand out as a lawyer or grow your firm, this one is packed with practical strategies you can use today.
Key Topics
03:52 – The one thing they don’t teach in law school: how to build a personal brand.
04:28 – My journey from Coca-Cola to launching Ten Golden Rules.
05:42 – Why niching down into law firm marketing tripled my business.
06:38 – How I balance my personal brand with my company brand.
08:45 – The easiest way lawyers can start building a brand: answer common client questions.
09:48 – The exact content strategy I use for law firms (video > YouTube > blog > social).
10:43 – Why sharing the spotlight with others helps build your brand faster.
11:56 – How consistent content made me visible across the legal industry.
13:16 – My 5-year overnight success strategy—webinar every month, podcast every week.
15:07 – How to turn a client email into content for every platform.
15:53 – My “easy button” content system: one video a week, then delegate.
17:52 – What I learned about branding from Coca-Cola.
19:23 – How John Morgan’s national brand proves recognition drives results.
20:07 – Four key elements I focus on for consistent branding.
21:48 – Why done is better than perfect when it comes to brand messaging.
22:53 – The 80/20 rule that helped me choose my niche and scale faster.
24:05 – How picking a niche made things easier for me and my team.
25:46 – Why Google now rewards hyper-focused websites—and what I did to adapt.
28:15 – The three signs (I call them "God winks") that told me to niche down.
Resources Mentioned
Books:
Technology/Software:
Podcasts:
About our Guest Host:
Charley Mann has worked with law firm owners to grow their lives and practices for 15+ years. He has spoken and appeared on numerous stages and shows run by organizations including Profit With Law, Ten Golden Rules, The Law Firm Blueprint, Great Legal Marketing, Foster Consulting, 7-Figure Attorney Summit, Influential Entrepreneurs, and dozens more.
Today, he is the founder of Law Firm Alchemy, a coaching organization for law firm owners and co-founder of Red Kraken Creative, an email newsletter agency for law firms.
https://www.lawfirmalchemy.com/
About Jay Berkowitz:
Jay Berkowitz is a best-selling author and popular keynote speaker. Mr. Berkowitz managed marketing departments at: Coca-Cola, Sprint and McDonald's Restaurants, and he is the Founder and CEO of Ten Golden Rules, a digital marketing agency specialized in working with attorneys.
Mr. Berkowitz is the author of Advanced Internet Marketing for Law Firms, The Ten Golden Rules of Online Marketing and 10 Free Internet Marketing Strategies that went to #1 on Amazon. He is the host of the Ten Golden Rules of Internet Marketing Webinar and Podcast. He has been profiled by the Wall Street Journal, The Business Journals and FOX Business TV.
Mr. Berkowitz was selected for membership as a TITAN for Elite Digital Marketing Agencies, he is the recipient of a SOFIE Award for Most Effective use of Emerging Media, and a Special BERNAY’s Award.
Connect with Ten Golden Rules
Subscribe to Ten Golden Rules on YouTube
Check out our webinars on TenGoldenRules.com
Connect with Ten Golden Rules on LinkedIn
Follow Ten Golden Rules on Facebook
Connect with Jay Berkowitz on LinkedIn
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You can always find a great twin turn. You know
Jay Berkowitz:what a twin turn is? Right?
Charley Mann:I don't. I have never heard that before.
Jay Berkowitz:A twitter intern. Oh, you hire an intern who can
Jay Berkowitz:post on Twitter for you. It's an old industry term, but
Jay Berkowitz:seriously, you can always find someone great who's a journalism
Jay Berkowitz:student who's looking to build their portfolio, or find someone
Jay Berkowitz:an Upwork or Fiverr who's really great at social media, and they
Jay Berkowitz:know all the formats and the sizes and how to write the tags
Jay Berkowitz:and everything and all you have to do the simplest like I call
Jay Berkowitz:it the easy button, all you have to do for your personal brand is
Jay Berkowitz:create one piece of content a week. And like I said, it's
Jay Berkowitz:easy. Just answer a question, and you can shoot a quick video
Jay Berkowitz:on your iPhone. You can write a quick blog post, if you're more
Jay Berkowitz:comfortable doing that, and then every week, you just send it to
Jay Berkowitz:your twin turn and that personal post it on your blog. Post it on
Jay Berkowitz:LinkedIn for you. Post in my case, like I said, every
Jay Berkowitz:webinars, we make five, we pull the five best clips from the
Jay Berkowitz:webinar. The full webinar goes on our YouTube channel, which we
Jay Berkowitz:now have over a million views. The congrats. That's awesome.
Jay Berkowitz:Thank you. Thank you. But again, five years of every month,
Jay Berkowitz:that's right, every month, a webinar, every week, a podcast
Jay Berkowitz:and and then, fortunately, people watch it, and the
Jay Berkowitz:algorithm took over, but you just produce that one piece of
Jay Berkowitz:content. You know, when you're just starting out, produce that
Jay Berkowitz:one piece of content every week, off to the intern, and then he
Jay Berkowitz:or she slices or dices it and puts it in all the other places.
Jay Berkowitz:And within six months, I promise you, you'll be everyone will be
Jay Berkowitz:saying, Oh, I see your stuff all the time, and that's because
Jay Berkowitz:they follow you on LinkedIn, or they follow you on Facebook, or
Jay Berkowitz:you can email out your blog and put it on your blog, on your
Jay Berkowitz:website, super simple, and even if you're a personal brand, back
Jay Berkowitz:to that attorney who works at men, man and man. You can do the
Jay Berkowitz:same thing, just answer a question one once a month on
Jay Berkowitz:your LinkedIn, and then drop it on your Facebook and your
Jay Berkowitz:Twitter, and link back to your LinkedIn, and you'll see mom to
Jay Berkowitz:present, and it'll help a lot with generating some revenue,
Jay Berkowitz:which everybody needs to do.
Jay Berkowitz:Well, good morning, good afternoon, good evening,
Jay Berkowitz:whatever time you're listening to this podcast or watching us
Jay Berkowitz:on YouTube, thank you for joining us on The 10 Golden
Jay Berkowitz:Rules Internet Marketing for Law Firms podcast. We've got a
Jay Berkowitz:little different episode today. Normally it's me doing the
Jay Berkowitz:interviewing. Today, I'm getting interviewed by one of the
Jay Berkowitz:smartest guys in the biz, Charley Mann. If you're not
Jay Berkowitz:familiar with Charley, he's amazing. His firm is called law
Jay Berkowitz:firm alchemy, and he's he was one of the most beloved
Jay Berkowitz:presenters at our event, 10 golden rules live. And you'll
Jay Berkowitz:get to meet me and get to meet Charley on the upcoming episode.
Jay Berkowitz:So if you like it, click Subscribe, click like, give us a
Jay Berkowitz:five star rating and enjoy. Here's me being interviewed by
Jay Berkowitz:Charley Mann.
Charley Mann:Hello and welcome back to another episode of they
Charley Mann:don't teach us in law school. I'm your host, Charley man of
Charley Mann:law firm, Alchemy and red cracking creative. And my guest
Charley Mann:today is part of, apparently, an ongoing series of I swear I had
Charley Mann:them on the show before, but I definitely didn't. I'm really
Charley Mann:excited to talk with him. He has been putting on a fantastic
Charley Mann:event the past couple of years through his digital marketing
Charley Mann:company, 10 golden rules. He's worked with several of my
Charley Mann:clients. I have people who I've worked with who have been able
Charley Mann:to have him do LSA management, website, work, etc, a really
Charley Mann:impressive individual who has been making a lot of waves in
Charley Mann:the legal marketing community writ large over the last several
Charley Mann:years. Jay Berkowitz, great to have you on the show. Thanks
Jay Berkowitz:for having me, Charley. I'm happy to be here
Jay Berkowitz:and happy I got off that I thought I was on the show list.
Charley Mann:I You know what? At some point I'll need an
Charley Mann:official diagnosis for whatever memory lapse This is. But I'm
Charley Mann:grateful to have you here. So Jay, you have the question,
Charley Mann:what's the one thing they don't teach you in law school?
Jay Berkowitz:The one thing they don't teach you in law
Jay Berkowitz:school is how to build your personal brand, okay? And that
Jay Berkowitz:starts at an individual level, and it goes right up to the firm
Jay Berkowitz:size,
Charley Mann:okay? So let's dig into that personal brand. When
Charley Mann:you use that phrase, I think different people have different
Charley Mann:ideas of what it is, so when you use it, what does that look
Charley Mann:like?
Jay Berkowitz:Well, I think the first place you start is
Jay Berkowitz:figuring out who you are and what differentiates you. And I
Jay Berkowitz:went through an exercise myself. I'd been had these great jobs. I
Jay Berkowitz:worked for McDonald's and Coca Cola. And I was@a.com called E
Jay Berkowitz:diets, and we got that company to $60 million in revenue. But I
Jay Berkowitz:was hitting this marketing glass ceiling, I called it, where
Jay Berkowitz:financial guy or the sales guy was always getting the COO job,
Jay Berkowitz:or the right hand to the COO to the CEOs. And I went through
Jay Berkowitz:this exercise where I had to figure out my personal brand,
Jay Berkowitz:and the first time I saw someone mention that term was at a
Jay Berkowitz:presentation. He said, You know, think of yourself like you're
Jay Berkowitz:the brand manager. And I had been a brand manager Coca Cola.
Jay Berkowitz:I'd been worked on brands on the ad agency side, and what have
Jay Berkowitz:you done to update your resume? What's the new. Two shiny
Jay Berkowitz:cleaning crystals that you've added to your own personal
Jay Berkowitz:selling suite. And so I went through that exercise, and I
Jay Berkowitz:said I was unique because I was a marketer and I understood
Jay Berkowitz:digital marketing. I was strategic and understood digital
Jay Berkowitz:and then I came up with my brand, which is the 10 golden
Jay Berkowitz:rules, and wrote a book and a presentation and spoke once, and
Jay Berkowitz:then all the rest is history. And my company was formed 23
Jay Berkowitz:years ago. So first things first is figure out, you know who you
Jay Berkowitz:are, what differentiates you, and there's riches in the
Jay Berkowitz:niches. And like for our company, when we decided we do
Jay Berkowitz:internet marketing for law firms six years ago, and only law
Jay Berkowitz:firms because we'd worked with law firms for many, many years,
Jay Berkowitz:but that's we've kind of tripled our business since we got very
Jay Berkowitz:focused. So I think, as an individual, figure out who you
Jay Berkowitz:are, and as a company, figure out who you are, and get that
Jay Berkowitz:brand message honed in. And then the second step is just
Jay Berkowitz:delivering that consistently across all your different media.
Charley Mann:So for you, when you went through that discovery
Charley Mann:of personal brand, you mentioned, yes, you're a digital
Charley Mann:marketer. Were there other aspects of like, personality,
Charley Mann:hobbies, etc, that were also used in it?
Jay Berkowitz:For me, like the personality and hobbies is, to
Jay Berkowitz:me, is more like the flavor
Charley Mann:Gotcha. But I think that helps define it, that
Charley Mann:idea of like, difference between personal brand and the flavor of
Charley Mann:it.
Jay Berkowitz:Yeah, and again, I struggle a little bit, and a
Jay Berkowitz:lot of people do between, where do you when you put yourself out
Jay Berkowitz:there? Can you put yourself out there as Jay Berkowitz or as 10
Jay Berkowitz:golden rules? Or both you and I are in maybe the enviable
Jay Berkowitz:position that we can pretty conveniently do both, although
Jay Berkowitz:you just added a second brand in your introduction and
Jay Berkowitz:congratulations, I've seen the marketing for the second brand,
Jay Berkowitz:but the convenient thing for me for the last 23 years is Jay
Jay Berkowitz:Berkowitz and 10 golden rules have been pretty much
Jay Berkowitz:synonymous. Yeah, if you're an attorney at a larger firm, you
Jay Berkowitz:want to carve out that personal brand identity. You want to
Jay Berkowitz:build your network, and all the things we can talk about, but
Jay Berkowitz:it's a little less clear, but I think you want to, I still think
Jay Berkowitz:you want to do both, like if you're Jay Berkowitz at man and
Jay Berkowitz:man and man law firm, you still you want to build your personal
Jay Berkowitz:brand as a excellent litigator at man and man and man law firm.
Jay Berkowitz:And then if you move you've built your personal brand,
Jay Berkowitz:you've built your network. You people are aware you're creating
Jay Berkowitz:some content on LinkedIn or or all your social media, video,
Jay Berkowitz:etc, but you want to start building your personal brand,
Jay Berkowitz:maybe even more so if you're at a firm, because most attorneys
Jay Berkowitz:have to bring in revenue and Oh, good, by the way, one thing I
Jay Berkowitz:learned when I started my business, you gotta learn how to
Jay Berkowitz:sell.
Charley Mann:Turns out, yeah, in developing that personal
Charley Mann:brand, you mentioned the intertwining between personal
Charley Mann:brand and kind of the company brand, I think for a lot of law
Charley Mann:firms, there's an eagerness to develop some of the personal
Charley Mann:brand, even for the law firm owner, but the company doesn't
Charley Mann:always necessarily follow in the adoption of that type of brand.
Charley Mann:Do you see that reflected as well?
Jay Berkowitz:Yeah. I mean, sometimes it's a struggle the
Jay Berkowitz:bigger the firm, and certainly when you get into the financial
Jay Berkowitz:space, like those guys can't do anything without getting
Jay Berkowitz:approvals. But obviously, if we're at a big firm,
Jay Berkowitz:everything's going to have to be approved. But I think you can
Jay Berkowitz:start with the most simple guidance, which I give everyone
Jay Berkowitz:on either small startup, like your new startup, or an
Jay Berkowitz:individual at a big firm who's trying to carve out their
Jay Berkowitz:personal brand. And one of the simplest things I say to
Jay Berkowitz:everybody is just answer questions. And you can simply do
Jay Berkowitz:that by answering questions on video is great. Just a blog post
Jay Berkowitz:or even just a LinkedIn post is fantastic. But if in the most
Jay Berkowitz:simple format, you answered a question that you get asked all
Jay Berkowitz:the time, every week, once a week nice long LinkedIn post
Jay Berkowitz:about a question that you get asked all the time, or Yeah,
Jay Berkowitz:something changes in the tax code or the regional Personal
Jay Berkowitz:Injury laws, and answer that question. And that's a great
Jay Berkowitz:place to start, and that's actually the foundation for what
Jay Berkowitz:we do for law firms at 10 golden rules, is we ask the attorneys
Jay Berkowitz:to answer questions they get asked all the time on video, and
Jay Berkowitz:then we put that video on YouTube, search engine, optimize
Jay Berkowitz:it, add it to the website as a blog post. Write a blog post
Jay Berkowitz:about the video with the question and answer, because
Jay Berkowitz:then it's great for SEO, because people are asking that question
Jay Berkowitz:of Google or chat, GPT or whatever, and you're now up
Jay Berkowitz:search engine, optimizing it with YouTube and with a website,
Jay Berkowitz:and then we also use that same content on all the social media.
Jay Berkowitz:So like when you were on my podcast and I interviewed you or
Jay Berkowitz:my webinar, and Charley's been on both, we took the content, we
Jay Berkowitz:cut little SN. It's out one or two minute segments where you
Jay Berkowitz:said something particularly brilliant, which you often do,
Jay Berkowitz:and then those all went on our company LinkedIn, and my
Jay Berkowitz:personal LinkedIn, yeah. And so I'm doing that very, very
Jay Berkowitz:consistently, putting out great content. And LinkedIn first
Jay Berkowitz:LinkedIn. So we start with YouTube, the podcast and the
Jay Berkowitz:webinars are optimized on YouTube. They go on our blog, so
Jay Berkowitz:they're on our website for SEO purposes. Then they go in
Jay Berkowitz:LinkedIn, Twitter, Instagram, the whole Facebook, the whole
Jay Berkowitz:social suite. And it's relatively simple, right? You
Jay Berkowitz:and I just have to create the content. And then we call it
Jay Berkowitz:cascading. Someone on our team can do that, and we don't need
Jay Berkowitz:to spend the time doing that
Charley Mann:actually brings up something really interesting Jay
Charley Mann:that I hadn't thought of before now, but it relates to the
Charley Mann:personal brand discussion, which is within the idea of a personal
Charley Mann:brand, like you have your podcast, you have your webinar,
Charley Mann:you do a great job of inviting people into your spaces, which
Charley Mann:in turn means that You're making room for a lot of other personal
Charley Mann:brands in that space. I think there are some people who maybe
Charley Mann:jealously guard the space. How do you make that integration
Charley Mann:between what you're doing for your personal brand while also
Charley Mann:making space for others?
Jay Berkowitz:I'm not sure if I understand the question, but I
Jay Berkowitz:will give you one little interesting snippet. I bet if
Jay Berkowitz:you Google Charley Mann lawyer marketing, or even just Charley
Jay Berkowitz:Mann, our podcast and our webinar does phenomenally well
Jay Berkowitz:on SEO, so we're definitely building everybody else's
Jay Berkowitz:personal brands. But are you talking about the balance
Jay Berkowitz:between, like, how much is about me on my podcast and how much is
Jay Berkowitz:about you the guest? Well, no, I
Charley Mann:think that you were onto something there with
Charley Mann:the idea that, okay, so someone searches for Charley, and they
Charley Mann:see a 10 Golden Rules video, and part of the larger company brand
Charley Mann:is you invite a lot of people in, and now Jay has associations
Charley Mann:with a lot of people, and it's good for What you kind of teased
Charley Mann:earlier, the idea of building out a network that becomes an
Charley Mann:extension of your brand overall.
Jay Berkowitz:Yeah, as a matter of fact, I just did the search
Jay Berkowitz:because I had to and your website and your LinkedIn, and
Jay Berkowitz:then the third thing that came up was three videos, and our
Jay Berkowitz:video was number one, so I ranked number three for your
Jay Berkowitz:name, are you and I together? One of the things about creating
Jay Berkowitz:content and answering questions and doing it on a consistent
Jay Berkowitz:basis is that it's incredibly powerful as it accumulates over
Jay Berkowitz:time. Yeah, and a lot of people say, What's the secret to
Jay Berkowitz:getting a lot of leads and getting a lot of inbound? And I
Jay Berkowitz:say, well, the secret is my five year overnight success story.
Charley Mann:What does that look like?
Jay Berkowitz:What I've done is I've done a webinar every month,
Jay Berkowitz:a podcast every week, since we picked the legal niche. So 10
Jay Berkowitz:golden rules only does Internet Marketing for law firms. We've
Jay Berkowitz:been doing a webinar every month, SEO for lawyers, pay per
Jay Berkowitz:click for lawyers, Charley shared his incredible six figure
Jay Berkowitz:playbook. And so every month, we get one of the smartest people
Jay Berkowitz:that I come across in my networking or at conferences. I
Jay Berkowitz:literally went up to Charley after he presented it Great
Jay Berkowitz:Legal Marketing, and asked if he'd come on the webinar, on the
Jay Berkowitz:podcast I remember, so I curate really fantastic content and put
Jay Berkowitz:it out very consistently on a calendar, and then added the
Jay Berkowitz:other layers over the years that we talked about, which is taking
Jay Berkowitz:the snippets and putting it in social media and doing reels and
Jay Berkowitz:Instagram format and the different YouTube clips and
Jay Berkowitz:things like that. And you can see, I don't do that stuff
Jay Berkowitz:because I can't even explain exactly what it is
Charley Mann:that's really good teams for that's why you hire
Charley Mann:good vendors.
Jay Berkowitz:It's incredibly powerful, because people now are
Jay Berkowitz:saying they they see me all the time. I'm so blessed now that I
Jay Berkowitz:go to a conference, like I was at a big legal conference couple
Jay Berkowitz:weeks ago, and everyone's like, Oh yeah, I've seen your stuff,
Jay Berkowitz:or they come up. Oh Jay, I listen to your podcast. I watch
Jay Berkowitz:your webinars, and we get phone calls where people are like, Oh,
Jay Berkowitz:I listened to every podcast you did this year. I watched your
Jay Berkowitz:webinar the six parts of Google two times through, and I know
Jay Berkowitz:you're the right agency for us. So that's a blessing that came
Jay Berkowitz:from five years of overnight success. Yeah,
Charley Mann:that's not an easy habit to keep. I mean, those two
Charley Mann:habits really side by side. That's not easy to do. There's a
Charley Mann:lot of people who get to the, I don't know, second year, if
Charley Mann:they're lucky of that, and say, Ah, you know what? I'm going to
Charley Mann:go ahead and I'm just going to go ahead and hang that up. What
Charley Mann:kept you going.
Jay Berkowitz:I think we just started getting some initial
Jay Berkowitz:success and and by the way, I always like to share this with
Jay Berkowitz:people. You don't have to do a webinar, you don't have to do a
Jay Berkowitz:podcast. You could do what I said. You could just write a
Jay Berkowitz:LinkedIn article once, yeah, once, even once a month, but
Jay Berkowitz:hopefully once a week. Answer, just answer a question. And by
Jay Berkowitz:the way, nine times out of 10 you answered that question in a
Jay Berkowitz:long email to a client. Anyways, that's right. Copy and paste it,
Jay Berkowitz:throw it in chat GPT and and tell chat GPT to change the
Jay Berkowitz:scenario from personal injury lawyer to a bankruptcy lawyer,
Jay Berkowitz:and put it out as a blog post or a LinkedIn article. And then you
Jay Berkowitz:can always find a great twin turn. You know what a twin turn
Jay Berkowitz:is? Right? I don't remember Twitter intern. Oh, you hire an
Jay Berkowitz:intern who can post on Twitter for you. It's an old industry
Jay Berkowitz:term, but seriously, you can always find someone great who's
Jay Berkowitz:a journalism student who's looking to build their
Jay Berkowitz:portfolio, or find someone on Upwork or Fiverr who's really
Jay Berkowitz:great at social media, and they know all the formats and the
Jay Berkowitz:sizes and how to write the tags and everything and all you have
Jay Berkowitz:to do the simplest like I call it the easy button, all you have
Jay Berkowitz:to do for your personal brand is create one piece of content a
Jay Berkowitz:week. And like I said, it's easy. Just answer a question,
Jay Berkowitz:and you can shoot a quick video on your iPhone. You can write a
Jay Berkowitz:quick blog post, if you're more comfortable doing that, and then
Jay Berkowitz:every week, you just send it to your twin turn, and that person
Jay Berkowitz:will post it on your blog. Post it on LinkedIn for you. Post in
Jay Berkowitz:my case, like I said, every webinars, we make five, we pull
Jay Berkowitz:the five best clips from the webinar. The full webinar goes
Jay Berkowitz:on our YouTube channel, which we now have over a million views.
Jay Berkowitz:The congrats. That's awesome. Thank you. Thank you. But again,
Jay Berkowitz:five years of every month, that's right, every month, a
Jay Berkowitz:webinar, every week, a podcast, and then, fortunately, people
Jay Berkowitz:watch it, and the algorithm took over. But you just produce that
Jay Berkowitz:one piece of content. You know, when you're just starting out,
Jay Berkowitz:produce that one piece of content every week, off to the
Jay Berkowitz:intern, and then he or she slices or dices it and puts it
Jay Berkowitz:in all the other places. And within six months, I promise
Jay Berkowitz:you, you'll be everyone will be saying, Oh, I see your stuff all
Jay Berkowitz:the time, and that's because they follow you on LinkedIn, or
Jay Berkowitz:they follow you on Facebook, or you can email out your blog and
Jay Berkowitz:put it on your blog, on your website, super simple, and even
Jay Berkowitz:if you're a personal brand, back to that attorney who works at
Jay Berkowitz:men, man and man. You can do the same thing, just answer a
Jay Berkowitz:question one once a month on your LinkedIn, and then drop it
Jay Berkowitz:on your Facebook and your Twitter, and link back to your
Jay Berkowitz:LinkedIn, and you'll see omnipresent and it'll help a lot
Jay Berkowitz:with generating some revenue, which everybody needs to do.
Charley Mann:That's right, yeah, you mentioned earlier, one
Charley Mann:of the things that your personal brand stood out is you were this
Charley Mann:major brand manager, but you also had some of these digital
Charley Mann:marketing, more direct attribution skills as well. I'd
Charley Mann:love to learn a little bit more about what you took from, say,
Charley Mann:working at Coca Cola and bringing it and merging it with
Charley Mann:some of this more direct marketing that you do.
Jay Berkowitz:Well, I think I'd like to talk about brand and the
Jay Berkowitz:importance of brand today, particularly for law firms. And
Jay Berkowitz:the funny part about working at Coca Cola is it was over 100
Jay Berkowitz:years. Now it's probably over 125 years, right? That it's been
Jay Berkowitz:marketed. And every time, I always wanted to come up with
Jay Berkowitz:new ideas. And I'd say, Oh, this is a great idea. Like I had this
Jay Berkowitz:idea we should do a points program where every coke you get
Jay Berkowitz:points, and they showed me a folder this thick, but if you're
Jay Berkowitz:listening to the audio, about a foot wide, and they've done all
Jay Berkowitz:the studies, and they'd analyze, and they said, Oh, this won't
Jay Berkowitz:work. And that summer, Pepsi came out with a points program,
Jay Berkowitz:and they crushed it because it was really popular. But it's
Jay Berkowitz:like, you try and come up with a new idea for 125 year old brand
Jay Berkowitz:that's marketed and done everything. The brand lessons
Jay Berkowitz:that I like to tell about marketing really starts with
Jay Berkowitz:something. I was doing some research for several clients and
Jay Berkowitz:looking at a screenshot. And we mostly work with personal injury
Jay Berkowitz:lawyers. So I'd search Personal Injury Lawyer, Philadelphia.
Jay Berkowitz:Personal Injury Lawyer, I'm down here just in Boca Raton, so it's
Jay Berkowitz:South Florida. Personal Injury Lawyer. And what was coming up
Jay Berkowitz:in every single market was like, my client, Scott, Lisa, came up
Jay Berkowitz:solo attorney, personal injury guy, and he was number two on
Jay Berkowitz:the local service ads, and John Morgan was number one. And I
Jay Berkowitz:searched another one of my clients in Philadelphia, he was
Jay Berkowitz:number one, John Morgan was number two, and another client
Jay Berkowitz:in California, he was number one, and John Morgan was number
Jay Berkowitz:two. So I said to myself, why is it that John Morgan is coming up
Jay Berkowitz:all across the country, because you can't just buy your way
Jay Berkowitz:there in the local service, right? If you bid too much, it
Jay Berkowitz:turns the algorithm off. As I looked into it, a big part of
Jay Berkowitz:the algorithm is click through rate. And if people see John
Jay Berkowitz:Morgan's face, and he runs $400 million worth of media, which he
Jay Berkowitz:does, you're going to recognize him and more likely click on
Jay Berkowitz:John Morgan than my solo attorney down here in South
Jay Berkowitz:Florida. So that brought me to this point about brand Okay, the
Jay Berkowitz:man man and man law firm can't compete with John Morgan, and
Jay Berkowitz:nobody else can in terms of budget or. Or breadth of
Jay Berkowitz:marketing, but what you can do is get your message figured out
Jay Berkowitz:and get consistency in how you deliver your brand message. So
Jay Berkowitz:we're actually working on our brand message yet again at 10
Jay Berkowitz:golden rules. We're working on our trade show booth, our one
Jay Berkowitz:pager. We're going to revamp our website, but part of that is
Jay Berkowitz:also the brand colors and the consistency. And so everywhere
Jay Berkowitz:you appear as a company or as an individual, you're going to be
Jay Berkowitz:super consistent. So you've got your logo figured out, your
Jay Berkowitz:slogan figured out, and then your image, your main imagery
Jay Berkowitz:and colors and your key message, your headline and your image,
Jay Berkowitz:those are like the four key communications of what your
Jay Berkowitz:brand message is. So figure out if you're the guys who fight the
Jay Berkowitz:insurance company, or you're the gal who's in the community and
Jay Berkowitz:gives back to the community, or if you're the ones who are the
Jay Berkowitz:best in court, you'll fight in court, and pick that message
Jay Berkowitz:that resonates with your personal brand and with
Jay Berkowitz:everybody in the company, and then deliver that super
Jay Berkowitz:consistently across all the different media, all your social
Jay Berkowitz:media, even on your signature line on your email.
Charley Mann:Nice. And when a lot of times I see law firm
Charley Mann:owners thinking about some of this brand and alignment on all
Charley Mann:of it, some of them are still maybe earlier in the process of
Charley Mann:figuring out who they are, right to gain that consistency. Are
Charley Mann:there any things that you've seen or that you've experienced
Charley Mann:that help find those moments of clarity in brand development?
Jay Berkowitz:Well, I think one thing that helps is just pick
Jay Berkowitz:one and go with it and know you can change it.
Charley Mann:That's fair. It's
Jay Berkowitz:like we always say, Done is better than
Jay Berkowitz:perfect. And MVP minimum viable product and startups, right? Get
Jay Berkowitz:That's right. It out the bloody door. Don't overthink it. Just
Jay Berkowitz:sit down, have a brainstorming. If you can, I can refer some
Jay Berkowitz:branding consultants if you want. We're working with a great
Jay Berkowitz:one right now named Rose Moran, and she's working on our stuff
Jay Berkowitz:and working with a couple clients, and you probably met
Jay Berkowitz:her at our conference at tgr live. She's amazing, and so
Jay Berkowitz:it'll help you figure out a message, and just don't get too
Jay Berkowitz:hung up that it's perfect, or that you might move into some
Jay Berkowitz:other practice areas down the road. The biggest hiccup, I
Jay Berkowitz:would say, for some firms, is a lot of times I joked about man,
Jay Berkowitz:man and man, like, if you started a business with your dad
Jay Berkowitz:and your brother, dad might be like mass torts, and you like
Jay Berkowitz:personal injury, and your brother likes criminal that's
Jay Berkowitz:the only part that's a teeny bit tricky. But then, you know, then
Jay Berkowitz:you got to figure out, okay, who are you? You're the man family
Jay Berkowitz:that cares or something, and then you can take that brand to
Jay Berkowitz:market. And down the road, if Dad retires, and your brother
Jay Berkowitz:figures out there's more money in pi, and you guys go straight
Jay Berkowitz:in pi, then you can evolve your message,
Charley Mann:right? There is definitely that, that fear of
Charley Mann:commitment, and then I think it sometimes causes a lot of brands
Charley Mann:to be too neutral overall, playing it a little bit too
Charley Mann:soft. How do you help? Or how would you encourage law firms to
Charley Mann:find that edge in their brand that maybe is missing?
Jay Berkowitz:Well, the first thing is, really do it? Because
Jay Berkowitz:there's riches in the niches, and I've seen it over and over,
Jay Berkowitz:and my personal story once we decided to go all in with
Jay Berkowitz:lawyers, and we're about triple in revenue, and it's been great
Jay Berkowitz:for our firm. And it also it made my life easier, and it made
Jay Berkowitz:my staff's life easier, because now I know if I want to get
Jay Berkowitz:booked to speak, I want to speak at Great Legal Marketing I want
Jay Berkowitz:to speak at pilma. I was there a couple weeks ago the personal
Jay Berkowitz:injury lawyers mastermind. I want to have my own event called
Jay Berkowitz:tgr live growth strategies for law firms. Right? We're very
Jay Berkowitz:honed in on what we do, and I know what I do, so there's no
Jay Berkowitz:discrepancy. And it makes it easier for my staff, because 80
Jay Berkowitz:or 90% of our business is Personal Injury digital
Jay Berkowitz:marketing, right? And they're getting really, really good at
Jay Berkowitz:it, because now that's all we've done for six years, is getting
Jay Berkowitz:them lawyers listed on SEO, figuring out LSA for personal
Jay Berkowitz:injury, figuring out Google Maps for personal injury lawyers. So
Jay Berkowitz:it makes their job easier, because I used to bring in all
Jay Berkowitz:kinds of deals. Hey, we're gonna this. We got this great client,
Jay Berkowitz:this beautiful island in the Bahamas, and you could swim with
Jay Berkowitz:dolphins in their natural habitat. And the next day, it
Jay Berkowitz:was like a real estate deal, and we're selling land, and you
Jay Berkowitz:know, it's uncharted land on the back of an island, on the back
Jay Berkowitz:of a mountain in North Carolina. It was a personal injury law
Jay Berkowitz:firm, and the next day, it was like an accounting firm. I was
Jay Berkowitz:able to pivot because I had a lot of marketing background, but
Jay Berkowitz:when you're five years into your career, it's a lot easier if
Jay Berkowitz:you're focused on one thing. You get darn good at it and you do
Jay Berkowitz:it all day. So I would encourage folks to pick a niche, and then
Jay Berkowitz:how do you do it? What's the magic like? Start with the 8020
Jay Berkowitz:rule, and every business has one 80% of your revenue comes from.
Jay Berkowitz:20% of your practice areas, and pick the one that you know was
Jay Berkowitz:really moving the needle, and commit to it right? Say that
Jay Berkowitz:this is what we do. And it could say, oh, we also do this, but
Jay Berkowitz:picking a niche and then making it easier for yourself and your
Jay Berkowitz:team, I promise you'll be a win
Charley Mann:a lot of times. So interested in relating this back
Charley Mann:to your business. I see some firms when they're looking at,
Charley Mann:oh, I'm going to niche down. Hey, I have three different
Charley Mann:practice areas, let's be honest. Like one of these is pretty much
Charley Mann:dead already. The other one, I really don't get that excited
Charley Mann:about, but, and this is where it comes in, they go, but I really
Charley Mann:want to make I'm scared of losing the revenue from that
Charley Mann:space. I'm scared of putting all my eggs into one basket. You've
Charley Mann:gone through this experience. What was that like for your
Charley Mann:company? What wisdom did you take
Jay Berkowitz:from it? So I was very scared, because it was
Jay Berkowitz:like, niching down from 200 Si, si codes to one, yeah. And then
Jay Berkowitz:people say, which area of which practice area do you do? And I'm
Jay Berkowitz:like, wait a minute, I went from 200 to one and we're still going
Jay Berkowitz:to help people other than personal injury, but we're
Jay Berkowitz:really pretty concentric around personal injury, yeah. But what
Jay Berkowitz:I would say for people is, not only is it make your life
Jay Berkowitz:easier, not only is it make your customer's life easier, like
Jay Berkowitz:people arrive at a website, they're going to decide within
Jay Berkowitz:three seconds if they're at the place they're looking for,
Jay Berkowitz:right? And so you only have, like I said, your logo, your
Jay Berkowitz:slogan, your image and your headline. They're going to make
Jay Berkowitz:a decision with two or three seconds. So you can't
Jay Berkowitz:communicate too many things, and you can't communicate nothing.
Jay Berkowitz:Everybody knows how to hit the back button. They'll go back on
Jay Berkowitz:the Google search and look for the firm they're looking for.
Jay Berkowitz:That's right. The second part of that, I would say is really,
Jay Berkowitz:really important, is Google is now saying you can't be too many
Jay Berkowitz:things. You've got to figure out who you are. And the broadest
Jay Berkowitz:example is one of our clients had all this stuff, like
Jay Berkowitz:flowering trees in Virginia and blogs about things to do with
Jay Berkowitz:your kids in the summer in Virginia, because they're a
Jay Berkowitz:personal injury law firm in Virginia, but you know, their
Jay Berkowitz:previous ad agency, digital agency, thought they could have
Jay Berkowitz:blogs about Virginia, and then they'd rank for but then Google
Jay Berkowitz:made a big algorithm change about five years ago and said
Jay Berkowitz:you've got to be very specific. So the more specific you are on
Jay Berkowitz:your website, in your marketing, it's going to help your
Jay Berkowitz:consumers, and it's going to help Google, and it's going to
Jay Berkowitz:help you be found. So that's yet another reason to pick your
Jay Berkowitz:niche and focus on it. Now you can also have under practice
Jay Berkowitz:areas. You can have the your brother's practice area in
Jay Berkowitz:criminal law, and he can write his articles on his LinkedIn
Jay Berkowitz:about how he got someone out of jail the firm as a whole, if
Jay Berkowitz:it's the 8020 rule, and 80% of your revenues coming from
Jay Berkowitz:personal injury. You gotta hone in on it,
Charley Mann:yeah, taking that leap of faith, it's interesting,
Charley Mann:because there's so many stories like yours out there, of people
Charley Mann:niching down and it turning out in their favor. It's really
Charley Mann:interesting. Even with all of these like business success
Charley Mann:stories, I know that you play in masterminds like you yourself,
Charley Mann:seek out business growth education. We can hear all of
Charley Mann:these lessons, and somehow we still need to find ways to make
Charley Mann:the mistakes for ourselves a little bit, right? Funny
Jay Berkowitz:enough, the mastermind was the third of what
Jay Berkowitz:I called my god wink, and I got three messages. So the first one
Jay Berkowitz:was I met this guy, and he had an agency, and it was about
Jay Berkowitz:three times the size of my agency, and I'd never heard of
Jay Berkowitz:him, and I'd done all this speaking and writing and books
Jay Berkowitz:and publishing, and he said, Oh, we only work with franchises. I
Jay Berkowitz:said, How can you only work with one niche? Like I have a hard
Jay Berkowitz:enough time building my business targeting all the niches, that's
Jay Berkowitz:great. We got really good at franchises, and we got hooked up
Jay Berkowitz:with orange theory. And then we got about 60 orange theories as
Jay Berkowitz:clients, and corporate made us one of their official vendors.
Jay Berkowitz:We've just been growing like crazy. And I said, Okay,
Jay Berkowitz:interesting. And then I met these guys who had the most
Jay Berkowitz:successful software startup in South Florida, and it's, I think
Jay Berkowitz:it's still, our record software sale. They sold their company
Jay Berkowitz:for three, $60 million dollars called E builder, and they only
Jay Berkowitz:did construction software in one niche, in hospitality. The two
Jay Berkowitz:brothers were arguing like about niching down, and when they did,
Jay Berkowitz:they said, it's so much easier because there's only 300 big
Jay Berkowitz:firms all around the world who needed our software. And once we
Jay Berkowitz:became the best and we owned the three trade shows a year, and
Jay Berkowitz:our sales people knew who they needed to call on. Like our life
Jay Berkowitz:got so much better, and we 10x our business. And then the final
Jay Berkowitz:one was showing up at my mastermind, which is called
Jay Berkowitz:seven figure agency. And there was, at that time, maybe about
Jay Berkowitz:only about 50 or 60 members who were building seven figure
Jay Berkowitz:agencies. And there was all these guys who only did roofing
Jay Berkowitz:and only did garage door repair and only did lawyers and
Jay Berkowitz:accountants and stuff like that. Then the all these firms were
Jay Berkowitz:hitting seven figures, which is a million dollars in recurring
Jay Berkowitz:revenue. So no, no projects, is how they define it in the seven
Jay Berkowitz:figure. Interesting. And so I said, okay, and I looked up. I
Jay Berkowitz:said, Okay, God, I. Get it three messages. It took me three
Jay Berkowitz:pounded over the head, and then we decided to go specialize with
Jay Berkowitz:lawyers. But very quickly we went all in. We had to redo our
Jay Berkowitz:website, and so we had to say 10 golden rules Internet Marketing
Jay Berkowitz:for law firms. And it's the best thing we've done
Charley Mann:that's fantastic. Well, congratulations on all of
Charley Mann:it. If people are interested in learning more about what you all
Charley Mann:do and connecting with you. What's the best place to send
Charley Mann:them?
Jay Berkowitz:Best place is 10 Golden rules.com or 10 golden
Jay Berkowitz:rules, or Jay Berkowitz on all the social media. And definitely
Jay Berkowitz:check out our YouTube channel, Charley's on there, and some
Jay Berkowitz:really amazing webinars. We've done webinars on EOS for law
Jay Berkowitz:firms and YouTube. We've got some great content on creating
Jay Berkowitz:YouTubes and building we've got personal brand stuff and rain
Jay Berkowitz:making. So highly recommend the YouTube channel as well. That's
Charley Mann:fantastic. All right, Jay, one last little
Charley Mann:question for you. It's a three parter. What are you reading,
Charley Mann:watching and listening to these days?
Jay Berkowitz:I'm reading the NVIDIA way and outlive I'm going
Jay Berkowitz:back and forth. So great story on Jensen Wang, 100 billion
Jay Berkowitz:dollar the chip, massive chip manufacturer. It's fascinating
Jay Berkowitz:how they saw their way to build that business. Yeah, and outlive
Jay Berkowitz:is a great book about wellness and longevity, both recommended
Jay Berkowitz:to me, actually, by two different attorneys. Thank you
Jay Berkowitz:guys, reading, watching, mostly watching YouTube these days. As
Jay Berkowitz:a matter of fact, my last presentation, I talked about the
Jay Berkowitz:three hottest trends for legal growth strategies and marketing.
Jay Berkowitz:And the first one was AI, of course, the second one was
Jay Berkowitz:branding, and the third one was YouTube, because, I think, and I
Jay Berkowitz:checked the numbers, I mean, YouTube's absolutely on fire.
Jay Berkowitz:And basically what YouTube did is they tick tock themselves. So
Jay Berkowitz:you used to see YouTubes of people that you followed, but
Jay Berkowitz:then they started showing you YouTubes of things that you
Jay Berkowitz:would be interested in. So I see all kinds of stuff about legal,
Jay Berkowitz:all kinds of stuff. About marketing, but running your
Jay Berkowitz:business, and the Winnipeg Jets are hockey all I'm all about. So
Jay Berkowitz:reading, watching, it's the third one. Listening, listening,
Jay Berkowitz:yep, yes. Podcasts. Love Charlie's. Podcast, four or five
Jay Berkowitz:internet marketing podcast, love the all in podcast. Those guys
Jay Berkowitz:just keep nailing it. If you haven't seen that one at Jason
Jay Berkowitz:Calacanis, who ironically was on the 10 golden rules of internet
Jay Berkowitz:marketing podcast before he had a podcast, podcast in the world,
Jay Berkowitz:Jason was doing a startup, a search startup, when we
Jay Berkowitz:interviewed him, many years ago, and that podcast is amazing.
Jay Berkowitz:They just had Sundar Pichai, hope I got his name right, the
Jay Berkowitz:CEO of Google, talking about Google's AI product and how
Jay Berkowitz:they're going to monetize it. And by the way, they're going to
Jay Berkowitz:have to monetize it because it's really expensive to run AI and
Jay Berkowitz:chat GPT is going to have ads coming soon, I promise you,
Jay Berkowitz:because it's billions of dollars, trillions of dollars.
Jay Berkowitz:Matter of fact, I learned on that podcast, we're gonna have
Jay Berkowitz:to double the energy output, double the energy output in the
Jay Berkowitz:United States to accommodate AI. Since we can imagine that task,
Jay Berkowitz:like all the energy that we produce in the United States,
Jay Berkowitz:we're gonna have to double it to meet the demands of AI holy,
Jay Berkowitz:that's gonna be really expensive, and you're gonna see
Jay Berkowitz:ads and you've got GPT soon. There's like,
Charley Mann:no kidding. Well, Jay, I appreciate your time
Charley Mann:wisdom and insights here. As always, it's good to talk to
Charley Mann:you, my friend. Awesome. Thanks. This was lots of fun, and we'll
Charley Mann:see you all in the next episode of they don't teach us in law
Charley Mann:school.