Craig Chavis has 29 years of experience with the research, testing, selection, architecture, design, and implementation phases of contact center and real-time communications hardware and applications solutions. This includes 9 years in customer facing roles as a sales engineer and solutions architect. Those roles included responsibilities for the requirements analysis, architecture, solution recommendation, technical assessment, and design phases of small, medium, and enterprise scale projects.

We discuss:

• A journey from on-premise to a [private] cloud space [1:35]
• How to become aware of the gaps in your business [4:36]
• The right time to get downsized [6:24]
• Resisting the temptation to saying “yes” to headhunters [8:05]
• The butterflies for being your own business person [10:44]
• The big thing about being in business [12:04]
• The answers to the questions you don’t know about your business [13:27]
• Not yet a consultant but still an employee [16:40]
• The game is years long, not months long [18:14]

Learn more about Craig at cchavis@chaveconsulting.com.