FTR 050: What the Aftermarket Can Learn from Professional Wrestling – Matt Fanslow
Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.
Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.
Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.
Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Hear Matt in previous episodes HERE.
Key Talking Points:
Look outside the industry to learn how to successfully promote the industry
Matt takes a big leap and ties a concept of promoting professional wrestling to the aftermarket
The main champion would make other champions look bad
It made more sense to build the other guy up to help all players and build their performance group and have the fans appreciate all wrestlers
We have a choice not to run a competitor shop into the ground. Help build them up
You may have more training, one piece of equipment that succeeded in repairing the shop.
You may be a better shop but there is no reason to put another shop (player) down.
You win, the customer wins but do not trash your opponent.
A special thanks to Matt Fanslow for sharing his passion – For The Record.
This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.
Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.
FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.
Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.
Download the Remarkable Results Radio listening APP for your smart device: