The Parliamentary and Health Service Ombudsman explains his combined complaints service against government and public organisations compared with those against the National Health Service.  He speaks of the inevitable backlog created by the Covid pandemic and how his organisation expects to tackle it, as well as explaining the Venice Principles designed to promote and protect the institution of the Ombudsman.  Also discussed is the provision of a safe space in the Health and Care Bill which fundamentally affects the Ombudsman's primary powers of investigation, and the condemnation of that proposal by the Venice Commission.