Ethan Smith, Service Advisor, Casey Automotive, Chantilly and Sterling, VA
Chad Jacks, Service Advisor, Dale's Service Center, Davenport, IA
Rena Rennebohm, CEO and Creator of Empowered Advisor. With over 20 years of experience in the automotive industry, Rena has always had a passion for helping people. As a Service Advisor, she found every way possible to improve and utilize her skills. Implementing new techniques with basic fundamentals gave Rena the ability to become one of the most sought after Trainers and Coaches in our field. Dedicating her time training Service Advisors with one-on-one calls, webinars, and classes is what she lives for. With high energy and understanding, rapid and continued improvement has been shown across the board from her clients.
Listen to Rena’s previous episodes HERE.
Key Talking Points
Role Play 1: Need a Transmission
Role Play 2: Check engine light is on
Role Play 3: Tune-up
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