Why Fix a Negative Attitude in your Shop [THA 202]
Rick White, President and Lead Coach for 180BIZ, an auto repair shop training and business coaching company. He also owned and managed several successful automotive repair shops.
Early in his career, Rick got his arm stuck under a vehicle while working underneath it. He managed to get out safely but it was a wake up call to him and for all of us as well. This is everyone’s concern. There are too many distractions like cell phones, tablets, lackadaisical attitude of it never happening, not focused on job at task, talking to tech next to them and a whole lot more. We need to follow lift maintenance schedules religiously and document every procedure in order to check work properly.
Craig O’Neill an integrator and trainer at Autotex.me. Though he initially began college seeking a degree in history education and was heavily considering missionary aviation, it was obvious to him that his primary calling was to raise a family. Setting aside his full-time education, Craig committed himself to scale the 3rd generation auto repair business to be successful in these exciting but challenging times.
An ASE certified technician and service consultant, he is visibly excited about the technological advances the industry is seeing and frequently can be heard speaking to clients sharing his enthusiasm.
Craig is committed to elevating the professional image of the automotive service community and consistently looking for ways to communicate with bright young people regarding the opportunities that exist in the automotive service profession. Listen to Craig’s previous episodes HERE.
Andy Pollina is from Legacy Auto-Tech
Key Talking Points:
We have attitudes on everythingGotta be conscious about what you tell yourself
Attitudes Positive or Negative can be contagiousMy wife told me I was turning into a grumpy old B-astard
Attitudes left alone will go negative over time
We are looking for threats all the times
Society is using negativity to sell their product
Attitude is a choice.. That’s a fact!
Our Attitudes are contagious
Everyone lights up a room-some when they walk in, some when they leave
Living with attitudes in the workplace - can you change their attitudes?The “I can do anything better than the rest” attitude sucks
Holding on to toxic people too longThe thought of replacing them is dreadful
Letting toxic people go is a good thing
Be like the Buffalo - run through the storm to get thru it quicker
“The Obstacle Is The Way” book
So much of what a good attitude is embellished and surrounded by the culture of that businessThe owner can decide on the environment that they want to have in their business
Rules Of Engagement - holding each other accountable to these rules
If you have an attitude problem in your business - look in the mirror
You decide on what is acceptable in your environment
If you can make people feel better doing what they love to do, they’re gonna want to be there.
If someone’s having an attitude, you break down the walls with empathy then you are able to communicate with them
The different components of attitudeEffective - how something is making someone feel
Behavioral - how someone is acting
Cognitive - why someone is feeling a certain way
Three ways to get out of bed every dayHop out of bed
Roll out of bed
Fall out of bed
Make a choice to hop out of bed
Give people grace, but they have to own it if it’s something they are doingCan’t give up on people
They have to want to change
Always pointing the finger
Some people are not aware of their own attitudes
We have to meet them where they are at
You have to respect people in how they are feeling
Listened, Heard, Valued, and Appreciated
Go to each team member and see how they are doing periodically
Family BusinessesPassion and Ego
Youth vs Maturity
God has a way of giving us back what we brought… they are called kids
Family dynamics are not always that good
Step back and say “How can I be a better communicator”Book called “The Clarity Factor”
Before you confront someone, what are you bringing to the situation?
You can’t control the external, only the internal
Wherever you go, there your are
PerfectionPerfection will keep you from starting
Perfection is an illusion created by the devil to rob you of your dreams
Before we fix any attitude problem in the shop you got to make sure our attitude is right firstWe ask ourselves questions everyday
If you want a better life, you got to learn to ask yourself better questionsQuestions creates focus
Focus creates meaning
Meaning creates actions
Actions creates results
You have to believe you are capable of overcoming the problems
You can change your attitude but you have to if you want to set examples for othersDon’t compare yourself to others
Stop playing the bad tape in your head
A bad attitude can lead to something serious if you don’t do something about it
Don’t have pity for yourself
Have a great support group around you
You can’t change overnight, it’s a journey
You can’t put lipstick on a pig and call it prettyIf you really want to grow your self-esteem, be honest with yourself
Don’t put a false smile on - be real
The “T” word…. TherapyEverybody at some point should talk to a therapist to put a language to what you are feeling
Talk to someone who is not biased (not your wife, not your friend)
A special thanks to Andy Pollina, Craig O'Neill, and Rick White for their contribution to the aftermarket.
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