In this episode, I chat with Charis Sugden, MS, CCRP, Director of Clinical Research and Operations, who brings over 18 years of experience in clinical research, including 10 years in management. Charis shares her leadership journey, emphasizing the evolution of her guiding principles, which focus on building trust and respect, setting clear expectations, and empowering her team through coaching and support.

Throughout our discussion, Charis reveals the significance of empathy in leadership, recounting how her understanding and practice of empathy have deepened over time. She also delves into the challenges and strategies of adapting her leadership style to different personalities within her team, utilizing personality assessments like Insights to enhance communication and effectiveness.

Key takeaways:

• Leadership involves cultivating trust and respect, and clearly setting expectations for both team members and oneself.
• Empathy is vital in understanding team members’ diverse perspectives and motivating them effectively.
• Leaders should continuously stretch and adapt their style to fit the needs and strengths of their team members.
• Regular reflection and feedback are crucial for personal growth and team development.
• Effective communication and genuine connections within the team are key to a cohesive and motivated unit.
• Networking and building strategic support systems are essential for personal and professional growth.
• Sharing personal stories and vulnerabilities can accelerate trust-building and foster a supportive team environment.

Join us as Charis provides invaluable insights into her leadership journey and shares practical advice for both new and experienced managers.