Shownotes
In episode 12 of TubbTalk, I speak with Andy Pope, a former MSP owner and the Managing Director of The Consort Group about hiring the right staff and delivering profitable Managed Service support.
Andy and I discuss:
- Why Andy refers to Break/Fix as "Sweeney Support"
- Who are the Consort Group?
- What have been the major changes in the MSP market?
- Tackling the IT Skills Shortage - Hiring vs Outsourcing
- Understanding Digital Natives and Digital Migrants
- What should IT employers look for in new hires?
- How McDonald's demonstrate consistency through processes
- How to deliver profitable client support services
- The value in standardisation for Managed Services
- If Andy were to start an MSP again today, what would he do differently?
- Why becoming a trusted advisor is more profitable than being a techie
- The value in sticking to what you're good at
- The power in IT companies collaborating over competing
- Who is the better super-hero, Superman or Spider-Man?
Mentioned in This Episode
