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Forget the Past: Focus on the Future [THA 310]
Episode 31012th January 2023 • Remarkable Results Radio Podcast • Carm Capriotto, AAP
00:00:00 00:35:53

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"Forget the Past: Focus on the Future"...sometimes easier said than done. The past is familiar and comfortable. We can also get hung up on our past mistakes, which hinders us from moving forward. Listen to 3 shop owners share their perspectives on the past and the future of the automotive industry.

Watch Episode HERE

Frank Scandura, Frank’s European Service, Las Vegas, NV. Frank’s previous episodes HERE. Al Wright, John’s Automotive, Cedar Rapids, IA. Al's previous episodes HERE Jimmy Alauria, 3A Automotive and Diesel Repair, Phoenix, AZ. Jimmy’s previous episodes HERE

Show Notes:

  • Don't be afraid of change, what we did in the past or how we did it may not work today.
  • Take care of yourself and let go of old habits. Be healthy and reset!
  • Service advisor is now 4 different jobs: customer service rep, parts manager, service manager
  • What is your break even point? It's not the 'cost' of the service advisor position, the biggest expense is what you are currently doing and what you could and should be doing.
  • Everyone hates change, but the only constant in life is change- lean into change.
  • Hiring top talent vs. Creating top talent- Are "A" technicians made?
  • Have grace when someone makes a mistake
  • Don't get analysis paralysis. Don't let past mistakes stop needed changes for the future.
  • Doing something is better than doing nothing.

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Important Books

Check out today's partners:

Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com

     

Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com