Quality relationships underpin team effectiveness… special guest Jason Treu
The one thing that stands out between a high performing team and a non high performing team is relationships the team members have with each other and the trust they have. This dictates the performance and success of the team. There has to be strategy, tactics and tools used by the leader to ensure team performance. It's necessary to do this intentionally so as to ensure performance. Teamwork has to be a strategic priority.
When a leader senses that a team member or two isn't really connected with the others what are some of the things they could do?
One of Jason’s games is a set of cards that gets people to play simple question and answers. Asking each other 36 questions over 45 minutes and it leads to creating better understanding of each other. The key thing about trust is how you ask more vulnerable questions that allows people to share their personal experiences in a group because then other people see themselves in that person. What happens is that people focus on answering the questions or listening and they stop noticing the differences. That brings a stop to the made-up stories one has told oneself about the other person as they now have actual fact that they have heard from the person concerned. What this also does is help an individual to create a how-to-work-with-me manual by putting together questions the answers to which would help the person choose to work with the other.
Given that we're all working remotely at the moment how do we connect better?
Strategy is key. Recognizing how we are feeling, in the group sessions and in the one-on-one discussions, is key. In the pandemic disconnection creates loneliness. So reaching out an supporting the individual in a way that helps that individual is essential for a leader to do. A simple way to do this is to ask the group who helped whom in the past week for example and how. Hearing one say how the other helped creates a huge amount of emotional engagement. Being connected and feeling like one belongs are the key in having better connection between team members.
Understanding basic human needs and working on that helps in creating the conversations that get team members to build trust and connectivity.
Having these conversations bring about clarity and transparency of goals and processes and fosters accountability and responsibility willingly. It helps the leader keep the team engaged, connected and motivated specially through such times and ends up creating the required performance.