Shownotes
Bill Nalu is President of Interstate Auto Care in Madison Heights, Michigan and has been in business for 30 years. He collaborates with industry professionals, in building today’s “high-tech/old-fashioned” customer service system. Bill has been a big contributor to the podcast and he currently serves on several industries and educational advisory councils including AutoValue/Bumper to Bumper, Dorman Industries, and Cardone. Listen to Bill’s previous episodes HERE.
Key Talking Points
- What are you grateful for? The world isn’t ending. Stop comparing yourself to the content coming at you.
- When you make a decision to move forward, don’t turn around and second guess yourself
- Leadership comes through gratitude
- Hire compliments to yourself
- Suffering comes from judgment
- “Air smells the best and freshest after a hard rain”
- Awareness- isn’t that you’re having a thought, but that you are aware you are having a thought. That is your consciousness.
- Learn from other people’s second chances before you have to be the one to learn from your second chance. You must have balance.
- Compassion- there’s more going on in people’s lives than you know about
- If you want respect, respect someone into respecting themselves
- Consumerism- willing to pay extra
- Do you hire for work ethic attitude? Do you love what you do for a living
- Suffering comes from judgment- wean yourself off of the judgment that you have centered around you, judgment that comes toward you, and judgment that you place on yourself
- The grass isn't always greener
- Book “Who not How” LINK
- "Every Life Has a Story" Chick Fil A LINK
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