Key Talking Points

• Hybrid training- virtual training brought in a new group of people with free videos and easy access to top instructors. The median income for technicians is $45,000. It starts with the business owner raising rates and paying for training. 
• Participate together- get the team together for online webinars 
• Cons of virtual- you can’t read the audience virtually, dead air.
• Live classes- make it interactive and fun. If you don’t make it fun you’ll lose them especially if it’s their first time going to training. Create a short ‘post test’ for after the training. 
• Implementing training immediately or it will be lost- recorded videos can be rewatched. 
• Consider signed agreement/reward system for training to hold employees accountable.
• Basics are the most important or you won’t be able to grasp the high-end training
• Sponsors- brand exposure, the content is led by the trainer
• Do the salespeople need to be the ones to elevate shop owners? 
• Classes vs seminars- in classes you are learning in order to implement

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Pete Meier began writing for Motor Age magazine in 2006 as a free-lance contributor and joined the magazine full-time in 2010 as Technical Editor. He is an ASE certified Master Automotive Technician, with over 35 years of experience working on a wide variety of brands. He is experienced in the classroom and training center, both as a training developer and presenter. His ten years of experience producing video content and streaming webinars have also helped develop skills in video production from concept to final product. Listen to Pete's other episodes HERE

G Jerry Truglia is well known for his automotive training through his company ATTS: Automotive Technician Training Services, where he covers topics ranging from hybrid vehicles, electricity, to Heavy Duty Truck repair. G is also a very proud founding member of the non-for profit Technician Service Training group. G Jerry Truglia Previous Episodes HERE.