Technology, Network, Systems and Software: Understand the Why and How [RR 830]
Episode 830 •
10th March 2023 • Remarkable Results Radio Podcast • Carm Capriotto, AAP
00:00:00
00:52:43
Shownotes
Servers, network, VOIP phones, and security, oh my! Recorded live at the 2023 Institute Summit, Jeff Matt and David Boyd discuss phone skills, IT support and identifying inefficiencies and technology risks with your business.
Jeff Matt, Victory Auto Service, 11 Locations, MN and FL. Jeff’s previous episodes HERE
David Boyd, Inbound INC.
Show Notes- VOIP (voice over IP)- recording phone conversations, ‘replay booth,’ specific workspace with a particular service advisor for incoming and outgoing, and time of phone calls for training purposes.
- The entire conversation with a customer happens over multiple phone calls.
- Phone skills- undervalued when it comes to your business’ success.
- Check with your State rules for recorded phone calls.
- IT support- safety net, systems, network, firewalls, servers, cameras.
- Identifying inefficiency and technology risks.
- Jeff Matt’s security camera caught the burglar at his shop.
- Your local IT person might not have the capabilities to handle what your business needs- talk to fellow shop owners/business owners. Search business management consulting, six sigma, engineering.
- Disrupter- moving away from cable and DSL providers.
- Identifying server issues with cables, job satisfaction continues to grow.
- Video phones- visual face to face conversations.
- Customized recording and limited access for employees (permissions).
- Technology, network, systems, and software- understand the how and why
- Callinbound.com
