Transforming Transactions into Interactions Featuring Jill Raff
With over 25 years of customer experience, Jill Raff grew up working with her parents, owner/operators of McDonalds #150. She now applies Ray Kroc’s customer-philosophy that permeates over 37,800 stores.
The most beautiful sound in a person’s language [3:30]
A mom’s advice that applies to a business environment [5:54]
A cross-industry roadmap to help any business thrive [7:35]
Why you should strive for alignment when hiring [9:50]
The framework that will give your business longevity [13:06]
Seven steps to a customer experience transformation [16:57]
A referral business as a way to generate recurring revenue [25:35]
How long it takes to start experiencing a meaningful transformation [28:32]
Jill followed her dream to be a Fashion Designer, working in New York, Italy, and Hong Kong. She’s fluent in 5 languages, trained as a Chef at Le Cordon Bleu, Paris, France, became a top Food Stylist, and worked with brands like Harrods, Michelin Starred Ristorante Guido, Godiva, Food and Wine, Oprah Magazine, Good Morning America, and The Today Show. Jill’s closed over $22 Million in real estate sales, licensed in New York and Texas. Jill uses her background as a high-level consultant for companies who want to create a 5-star customer experience.